RLJ Management

We have already spoken to the customer regarding this matterOur understanding was that she was interested in some free car wash credit but did not communicate this to us except through the Revdex.comIf something happens that is our responsibility, we will take care of itThe nut that was used to
secure the bolt was not of the vibration resistant variety and caused it to fall off during operationThis is not a occurrence and we apologize that it occurredThe time frame of this complaint versus the time it took to respond to the customer was less than a business dayWe understand it is a stressful and regrettable situation but we need more than hours to make calls with our insurance and repair centers

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   I still have not had any contact from the owner of this business. The matter was taken care of I don't local body shop and all repairs were made. I will agree to close this case but still find that there should've been some contact with made even up to his date I haven't heard a thing from owner. This is dissatisfory not to have better customer service. Store manager [redacted] was very helpful and without him this case would still be ongoing. Thanks [redacted]!
Regards,
[redacted]