Ms [redacted] did purchase a Tempurpedic Mattress & boxspring from our store on May 8, and per the sales invoice all sales are final At Ashley Furniture all sales are ordered after a customer selects the merchadise they wish to purchase The merchandise is ordered, and usually arrives at the store in to weeks On this sales, Ms [redacted] selected a mattress & boxspring from the floor Her Sales Associates would have never sold it to her unless she had agreed to the "As Is" merchandise It would have been ordered like the rest of the merchandise she had selected After the merchandise was delivered, Ms [redacted] complaint to the Warehouse Manager about stains on the mattress The stains were there which is why the Floor Sample was for sale and noted it was "AS IS" merchandise After her complaint, he ordered her a cover for the mattress, at NO charge to her, even though the mattress & boxspring was an "AS IS" sale We feel we have take care of Ms [redacted] at this point Attached is Ms [redacted] sale, stamped in the middle of the page you will see the "ALL SALES FINAL" stamp and the 2nd attached shows the cover that we purchased for Ms [redacted] and shipped directly to her home at no cost to her If you have an further questions, feel free to contact me via e-mail or at the store [redacted] Sincerley, [redacted] Ashley Furniture HomeStore
Ms [redacted] did purchase a Tempurpedic Mattress & boxspring from our store on May 8, and per the sales invoice all sales are final At Ashley Furniture all sales are ordered after a customer selects the merchadise they wish to purchase The merchandise is ordered, and usually arrives at the store in to weeks On this sales, Ms [redacted] selected a mattress & boxspring from the floor Her Sales Associates would have never sold it to her unless she had agreed to the "As Is" merchandise It would have been ordered like the rest of the merchandise she had selected After the merchandise was delivered, Ms [redacted] complaint to the Warehouse Manager about stains on the mattress The stains were there which is why the Floor Sample was for sale and noted it was "AS IS" merchandise After her complaint, he ordered her a cover for the mattress, at NO charge to her, even though the mattress & boxspring was an "AS IS" sale We feel we have take care of Ms [redacted] at this point Attached is Ms [redacted] sale, stamped in the middle of the page you will see the "ALL SALES FINAL" stamp and the 2nd attached shows the cover that we purchased for Ms [redacted] and shipped directly to her home at no cost to her If you have an further questions, feel free to contact me via e-mail or at the store [redacted] Sincerley, [redacted] Ashley Furniture HomeStore