Was your order done online or over the phoneWhat is the name of the cothat charged you on your credit card?Also - I need your receipt ID or tranaction ID please.Tried calling you but the # did not workThank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] Let them send me a paid ups return label, refund me for the return of the other suit I had to send back as well as the money spent on the suit and I will comply Regards, [redacted] ***
We have proof that the list the customer gave us was in fact the suit we shippedHowever as a compromise we will send a pre-paid label for the shipping as well as a full refund on the suitKeep in mind - We charge a 25% restocking fee ( We Are Waiving ) + we do not pay for the shipping coming back ( We Are Waiving That As Well ) We are going above and beyond to accommodate the customer, when in fact we have not done anything wrongThe key to a fair and just compromise is both parties give a little, it seems to me in this case that we are the only ones willing to give at allWe have accepted that as a fact and will comply to end this banter back and fourth over suitWe would like to also thank the Revdex.com for there help and guidance in these unfortunate set of circumstancesThank you, Upper Management
We do not want to lose you a customerYou are an A rated customerWould you be willing to switch this style out for a ladies suit instead thenWe just put up all the new Spring/Easter styles I can give you a value of up to $which is $more then then the men's suitWe are putting our " Best Foot Forward " in attempting to compromise and satisfy youThank you, customer service
Sorry for your experienceWe strive to maintain a top level of customer serviceThe item you ordered over the phone from us was the exact color and size we shippedWhat you saw in the store we can not guarantee what you saw in that local store or the exact color shading you viewed ( As we are online )If that color was not up to your standards we can do an exchange for you
Complaint: [redacted] I am rejecting this response because: Yes I ordered a from the beginning and they sent a coat but the vest clearly said My son couldnt even button up the vest and I didnt check the pants size but they were to small, I assumed they went to the vestI spoke with this guy Shawn about this and he told me to ship the suit back at my expense and he would make everything rightI asked if I could receive another vest because it wasnt my mistake, he agreed and I was fine with thatFrom my previous dealings with him, I know he wont admit that he told me thatThe only reason I asked for a size is because I would rather have a suit to big because I can get it alteredMy son wears a size and I ordered a from another company and it fits him just fineI order items frequently online and I have never been lied to by any other businessI was suspicious after the first time I talked with this man because most businesses I know would have paid for the shipping from the beginning because they would admit their mistake,not this guy he struck me as a very greedy person on the phone and my instincts were 100% correctAll I want is my shipping fee and im done with this habitual liarHe didnt refund me my original until I called him again and he did it while I was on the phone talking to him days later and I can produce phone records to prove it if I need toI can produce phone records every time I called him Regards, [redacted] ***
Was your order done online or over the phoneWhat is the name of the cothat charged you on your credit card?Also - I need your receipt ID or tranaction ID please.Tried calling you but the # did not workThank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] Let them send me a paid ups return label, refund me for the return of the other suit I had to send back as well as the money spent on the suit and I will comply Regards, [redacted] ***
We are sorry of you received the wrong the dress, it was not done intentionallyIF you ship it back we can swap it out or refund youThank you
Can you please provide us with the tracking # for the return and how much you are showing your refund should be forThank you customer service
As of the march the box is in TURKS And CAICOS - Tracking # is - [redacted] Thank you
We have proof that the list the customer gave us was in fact the suit we shippedHowever as a compromise we will send a pre-paid label for the shipping as well as a full refund on the suitKeep in mind - We charge a 25% restocking fee ( We Are Waiving ) + we do not pay for the shipping coming back ( We Are Waiving That As Well ) We are going above and beyond to accommodate the customer, when in fact we have not done anything wrongThe key to a fair and just compromise is both parties give a little, it seems to me in this case that we are the only ones willing to give at allWe have accepted that as a fact and will comply to end this banter back and fourth over suitWe would like to also thank the Revdex.com for there help and guidance in these unfortunate set of circumstancesThank you, Upper Management
We do not want to lose you a customerYou are an A rated customerWould you be willing to switch this style out for a ladies suit instead thenWe just put up all the new Spring/Easter styles I can give you a value of up to $which is $more then then the men's suitWe are putting our " Best Foot Forward " in attempting to compromise and satisfy youThank you, customer service
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***
Sorry for your experienceWe strive to maintain a top level of customer serviceThe item you ordered over the phone from us was the exact color and size we shippedWhat you saw in the store we can not guarantee what you saw in that local store or the exact color shading you viewed ( As we are online )If that color was not up to your standards we can do an exchange for you
Complaint: [redacted] I am rejecting this response because: Yes I ordered a from the beginning and they sent a coat but the vest clearly said My son couldnt even button up the vest and I didnt check the pants size but they were to small, I assumed they went to the vestI spoke with this guy Shawn about this and he told me to ship the suit back at my expense and he would make everything rightI asked if I could receive another vest because it wasnt my mistake, he agreed and I was fine with thatFrom my previous dealings with him, I know he wont admit that he told me thatThe only reason I asked for a size is because I would rather have a suit to big because I can get it alteredMy son wears a size and I ordered a from another company and it fits him just fineI order items frequently online and I have never been lied to by any other businessI was suspicious after the first time I talked with this man because most businesses I know would have paid for the shipping from the beginning because they would admit their mistake,not this guy he struck me as a very greedy person on the phone and my instincts were 100% correctAll I want is my shipping fee and im done with this habitual liarHe didnt refund me my original until I called him again and he did it while I was on the phone talking to him days later and I can produce phone records to prove it if I need toI can produce phone records every time I called him Regards, [redacted] ***