RMG

[redacted] account from St Francis Hospital was sent to Receivable Management Group Inc (RMG) on 2/22/and a notice was mailed at that time to [redacted] ***That notice was not returned as a not delivered or as a bad addressPrior to her account being sent to RMG St Francis Hospital mailed her a notice on 4/12/and her account was placed with another collection company for an initial collection process[redacted] original date of service was with St Francis Hospital was 3/24/Prior to being admitted to the hospital she met with personnel in the business office and set up a payment plan and paid $down but never paid any additional fundsOn 8/12/ [redacted] contacted St Francis Hospital and spoke to [redacted] and it was explained to her the original balance of her charge was $20,and the balance of $1,was after her insurance, the $she paid and contractual adjustments with her insurance was applied [redacted] has NEVER contacted RMG in any way, form or fashionRMG is mailing [redacted] a statement of her account for her outstanding balance with St Francis hospital to Clubhouse Drive Riverdale Ga addressIf [redacted] wishes to escalate her complaint to the CFPB Rmg will be again supply all the facts showing she was made aware of her outstanding debt on many occasions

*** *** asked for the Trans union file to be deleted and I advised the accounts we have listed for a *** *** have been coded to be deleted, but the info Ms *** provided is not consistent with our files and I asked her to call meI don't understand how this could not be acceptable? *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[redacted] contacted Receivable Management Group (RMG) on 3/28/2016 concerning accounts that were listed on her credit bureau . She was then transferred to a collector Ms [redacted]. Ms [redacted] asked her for her phone number, as this is the simplest way to locate an account. Ms [redacted] did not ever tell...

Ms [redacted] she was going to call her back on that number. Ms [redacted] advised Ms [redacted] she worked in our industry and RMG did not have permission to call her on her cell phone.Ms [redacted] then asked to be transferred to supervisor and was referred to my extension. I answered and was in the process of providing the federally required Mini-Maranda and she hung up.     [redacted] called RMG again, I then gave her the Mini-Maranda and she stated she was upset with Ms [redacted] so at that point I apologized and asked her if I could help her. Ms [redacted] stated she was going to file a complaint with the Revdex.com. I advised her that was completely within her rights but I would have to advise them of the history of her account which included RMG's conversations with her trying to settle the debts and her just hanging up the phone. Ms [redacted] stated RMG could just get the money in blood and she hung before I could respond how to clear the debt.    Ms [redacted] can contact RMG again by either telephone or mail and we will provide her with information on the client represented in the debt so she will be able to satisfy it and her credit file can then be updated.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

[redacted] account from St Francis Hospital was sent to Receivable Management Group Inc (RMG) on 2/22/13 and a notice was mailed at that time to [redacted]. That notice was not returned as a not delivered or as a bad address. Prior to her account being sent to RMG St...

Francis Hospital mailed her a notice on 4/12/20012 and her account was placed with another collection company for an initial collection process.[redacted] original date of service was with St Francis Hospital was 3/24/2012. Prior to being admitted to the hospital she met with personnel in the business office and set up a payment plan and paid $500.00 down but never paid any additional funds.
On 8/12/2016 [redacted] contacted St Francis Hospital and spoke to [redacted] and it was explained to her the original balance of her charge was $20,997.80 and the balance of $1,328.49 was after her insurance, the $500.00 she paid and contractual adjustments with her insurance was applied. [redacted] has NEVER contacted RMG in any way, form or fashion.
RMG is mailing [redacted] a statement of her account for her outstanding balance with St Francis hospital to 9155 Clubhouse Drive Riverdale Ga 30274 address.
If [redacted] wishes to escalate her complaint to the CFPB Rmg will be again supply all the facts showing she was made aware of her outstanding debt on many occasions.

Jennifer [redacted]'s account that was delinquent since 11/19/2013 was paid 8/26/15. RMG notified transunion on 9/9/15 AND 10/8/15 that her account had been satisfied and to not only show it paid but to please remove it from her credit bureau file. RMG has satisfied it's obligation by notifying...

transunion to delete the delinquency. In the conversation with Ms [redacted] we did advise her to dispute it with transunion as it appears to be a problem with their reporting. I also advised her that transunion would contact RMG about the dispute and at that time they would be told a third time to delete it from their files. That process where transunion sends the dispute to RMG is called EOSCAR and as I explained to Ms [redacted] is the quickest platform to have it deleted since there appears to be a problem with transunion coding process.    [redacted] is more than welcome to contact me @ [redacted] ext [redacted] if she again needs for me explain the info to her. I am also coding her account for the third time to be deleted from transunion.** [redacted]

In researching our files I cannot locate a[redacted]  for the amount of $339.00 nor at the address of [redacted]. Please have Ms [redacted] call me at [redacted] ext [redacted] so I may be able to locate the disputed account and we can clear the dispute.  ...

Thank You[redacted]President RMG Inc.