RMJ Corp

Please accept our apology for the in correct communication on our endThe business response was sent in error as it was intended for a spererate case to which I have emailed the Revdex.com directly to correct the errorMs [redacted] 's complaint has been referred to the respective Area Leader of this location to ensure proper addressing at the store level as well as a direct and personalized contact to the guest is madeI will provide an update on this case once confirmation of resolution has been made with our guest

We have contacted the Guest, investigated into this matter, resolved the issue and a gift card was sent to them. Thank you for the information

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  The store and Area Managers made direct contact, and resolved the issue graciously. Thank you, [redacted]

Please accept our apology for the in correct communication on our end. The business response was sent in error as it was intended for a...

spererate case to which I have emailed the Revdex.com directly to correct the error. Ms. [redacted]'s complaint has been referred to the respective Area Leader of this location to ensure proper addressing at the store level as well as a direct and personalized contact to the guest is made. I will provide an update on this case once confirmation of resolution has been made with our guest.