RNA Janitorial

The customer purchased the vehicle on the 29th of November The customer brought the vehicle in on the 23rd of December because she stated the "Change oil" light was coming onWe preformed an oil change service on the vehicleWe did not hear back from the customer till mid AprilWe told the customer that their days/mile warranty had expired and unfortunately there is nothing we can do

They customer stated numureous times they took it to a shop, but after speaking with the customer for a day they finally said they just took it to a family friendWe told the customer to take it to a bar licensed mechanic shop for a diagnosticThe customer test drove the vehicle twice before purchaseOnce a few days before purchase and then the day of puchaseWe requested a work order and the first one that they sent had no information of the vehicle VIN, Miles, diagnostic reports, or BAR licenseThey second work order recieved the same day on 4/14/at 12:PM was sent and the vehicle mileage was and we sold them the vehicle at milesThe customer has stated to us and the Revdex.com that they only drove the vehicle about miles from the date of purchaseThe vehicl is over the miles on the limited warrantyThe customer then stated the shop made a mistake on the milesWe called the shop and verified that the miles on the work order were correct at ***We called the customer and informed then unfortunatly there is nothing we can do because they are outside their limited warranty.

I am rejecting this response because: on 4/14/My husband spoke with tristen and he agrees to pay for the expenses of the carI did call several times on 4/13/with the first call being to speak with the "Manager" *** and when *** got on the phone he explained to me that he was not the manager and that I need to speak with the salesman TristenI then told *** that the guy *** that I spoke with on 4/13/ informed me that he (eric) was the manager*** informed me that he wasn't actually the manager and they told me to call back at to speak with ***I called back at 1pm they said that *** was not inTo me they are very unprofessional for the fact they are lying and won't let me speak or know who the manager isI then let a family mechanic look at my engine and he indeed said that it was the transmission so we called Mega Motors and spoke with *** once again and he informed up to send a work order through fax and he asked for the mechanics name and number I insured him that I will give him all the information once everything was squared awayDue to Mega Motors and the unprofessional dishonest sales man I didn't trust them enough to give out my mechanics informationOn 4/14/My husvand spoke to *** and he agrees to pay for the expenses on the carWhen he receives the work order he then denies to pay for any expenses due to the mileage which was only an extra hundred over what he says his "contract states"I've had the car for days *** did not inform me that the vehicle had a horrible transmission and I haven't had the car for a month yetI'm suffering extreme distress due to the fact that I got ripped off dollars plus the fact that their refuse to repair damages for selling a vehicle with a bad tramission Not to mention I have a full time job which I am suffering due to my transportation now

We spoke with the customer and told him to take the vehicle to a shop 4/13/and the customer informed us the the vehicle is in the shop and is being diagnosedWe requested the shops name and phone number so we could give them a call and get informed on the miles, any codes on the vehicle, and
what needed to be doneThe customer said he would give us a call backThe customer called back several times and every time we requested the shops name and phone number and still was not provied with the informationWe called the customer 4/14/and again requested the shops name and phone number and the customer told us he never took it to the shop he took it to a family friendWe informed them to take it to a bar certified shop for a diagnostic and we will go from there.

I
am rejecting this response because:This still does not address the issue of how many miles are actually on the car, if it were 162,some years ago, and was turned back, it is not the low mileage vehicle that was advertised and bought in good faithI still am very weary of driving this vehicle, and afraid to drive it any distance, as I don't know if at over 162,miles, if it was just touched up to last a few more miles for a quick saleI do feel I am deserved a discount on this high mileage vehicle.I was also told at the time of sale that it would be registered to 2018, and have just received the title and registration, which they only paid $for the three months until it runs out, I was charged much more for this as well and told it was smogged and would not be due for a smog until 2019, since it would be smogged and licensed for this year

We purchased the vehicle from manheim sf bay auctionThe seller stated the miles were actualWe provided the customer with a signed by her autocheck reportDMV only does renewal regestrations within days of expirationWe sent the customer a license fee refund check of dollars

We sent the customer to Affordable Auto Repair & Smog the day we were contacted by herThe part necessary to fix the issue had to be orderedOnce the shop recieved the parts they contacted her and she brought the vehicle in on 1/25/and the issue was fixedWe paid 100% for parts and labor

The customer purchased the vehicle on the 29th of November The customer brought the vehicle in on the 23rd of December because she stated the "Change oil" light was coming onWe preformed an oil change service on the vehicleWe did not hear back from the customer till mid AprilWe told the
customer that their days/mile warranty had expired and unfortunately there is nothing we can do