RNB Media Group, Inc.

Dear Revdex.com, I checked and found that all orders from the below customers were shipped via first class mail and were delivered on timePlease see below links to *** site showing its deliveredI couldn't find any mail regarding these order and would be more then happy to
help with it directly at: *** I will also email *** shortly regarding itThank you for your help in this matter, Best regards Tom***
Address:
*** *** ** *** *** *** *** ***
Courier
***
Service Change
First-Class Mail
Package
package
Tracking #
***
Printed At
May 4, Cost
Weight
Processed
Yes
--
Address:
*** *** ** *** *** *** *** ***
Courier
***
Service Change
First-Class Mail
Package
package
Tracking #
***
Printed At
Jul 18, Cost
Weight
Processed
Yes

Hello and thank you for contacting us. I don't know what happened to the original deliveryWe resent out the missing items today via expedited USPS Priority Mail, tracking # *** *** *** *** *** **Should arrive to customer later this week. Thanks,Ben Customer Service
Coordinator

HelloIndeed, there was an issue with the delivery of the order to this customerCustomer complained on July 23rd and I refunded him fully within hours of complaint and notified him with this email:"Hello ***Thank you for contacting us.I apologize about the mis-delivery and I refunded your payment fullySee *** Transaction ID # *** It may take few hours for *** to process it and you should receive an email about it once it's completed. Sorry again and if you need any further help or info just let me know, Have a great day! Ben,Customer Service Coordinator | RnBjewelry"The customer has placed two orders prior to this one (in May and last September), and another order after this one on July 18th (Order #***)I am not quite sure why he complained about us to the Revdex.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
I am really thankful for helping me with this complaint , they would not even have replied to me if I did not contact Revdex.com so I contacted you because they never replied to me either on phone or emailThank you again and appreciated***

Hello
Indeed, there was an issue with the delivery of the order to this customerCustomer complained on July 23rd and I refunded him fully within hours of complaint and notified him with this email:
"Hello ***
Thank you for contacting usI apologize about the mis-delivery and I refunded your payment fullySee *** Transaction ID # ***
It may take few hours for *** to process it and you should receive an email about it once it's completed
Sorry again and if you need any further help or info just let me know,
Have a great day!
Ben,
Customer Service Coordinator | RnBjewelry"
The customer has placed two orders prior to this one (in May and last September), and another order after this one on July 18th (Order #***)I am not quite sure why he complained about us to the Revdex.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I did receive the product after the complaint was filed, although I'm not sure why the company didn't just return my emails and voicemails in the first place.

I looked into this case, and couldn't find any written correspondence with Mr. [redacted]. I did however find that we refunded his payment fully via Paypal on Jan. 5th 2015, so perhaps the correspondence was via phone (unless the written communication was under a different name and email, I...

reviewed every correspondence with a: "[redacted], and [redacted]   Please see below the Paypal refund information. Due to the fact that it was over 60 days since the customer's purchase, (10.10.2014), the funds were sent to him as: "money sent" and not as a: "refund".    


[email protected]<[email protected]>

Jan 5

toRnB





 
 

You sent a payment Transaction ID:[redacted]
Dear RnB Media Group, Inc., You sent a payment for $11.90 USD to[redacted] Please note that it may take a little while for this payment to appear in the Recent Activity list on your Account Overview.
View the details of this transaction online

Your monthly account statement is available anytime; just log in to your account
Amount you have sent: $11.90 USD
Your total charge: $11.90 USD
[redacted] receive: $11.90 USD
Sent on: January 5, 2015
Subject line of your payment email: You've got a refund from [redacted]
Sincerely, PayPal

Dear Revdex.com, I checked and found that all orders from the below customers were shipped via first class mail and  were delivered on time. Please see below links to [redacted] site showing its delivered. I couldn't find any mail regarding these order and would be more then happy to help with it directly...

at: [redacted] I will also email [redacted] shortly regarding it. Thank you for your help in this matter, Best regards Tom[redacted]Address:[redacted]Courier[redacted]Service ChangeFirst-Class MailPackagepackageTracking #[redacted]Printed AtMay 4, 2015Cost1.93Weight2.3ProcessedYes--Address:[redacted]Courier[redacted]Service C...⇄ MailPackagepackageTracking #[redacted]Printed AtJul 18, 2015Cost2.04Weight2.3ProcessedYes

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.    I am really thankful for helping me with this complaint , they would not even have replied to me if I did not contact Revdex.com so I contacted you because they never replied to me either on phone or email. Thank you again and appreciated
[redacted]

Hello and thank you for contacting us.
 
I don't know what happened to the original delivery. We resent out the 3 missing items today via expedited USPS Priority Mail, tracking # 
font-family: arial, sans-serif;">[redacted]
Should arrive to customer later this week.
 
Thanks,
Ben 
Customer Service Coordinator