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RND Power Solutions Inc.

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RND Power Solutions Inc. Reviews (2)

We take customer Service very seriously at RND Power Solutions and strive to keep
all of our customers happyThis case and all documentation related to it has been reviewed by not only the Customer Service Manager but also by the President of the companyThe customer was not treated appropriately by our customer service staff and at minimum there will be some re-training as well as some sort of disciplinary actionThe customer has been contacted by management, been profusely apologized to and informed of her optionsUnfortunately, the dock she ordered was for an old phone and we no longer carry the itemShe has been offered another more universal dock but is not interested in that version so we have offered another item of her choosingShe has informed us that she will pick something and cats us backShe should be able to receive a refund through Amazon, we are at this point unable to do an online refund through that portalWe have informed her that if she is unable to receive a refund for any reason that we will mail her a checkShe also has the direct phone number of our Customer Service Manager if she has any further questions or concernsWe are very upset that this has happened and thank the customer for allowing us to make it rightAs far as we are concerned, the customer has been helped to the best of our ability,
Sincerely,
T*** ***
President
RND Power Solutions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10825337, and find that this resolution is satisfactory to me. I called the manager back and chose an item we both agreed as a solution. I was able to get refund from Amazon. 
Regards,
N[redacted]

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