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RNR Tire Express

3418 W Mercury Blvd, Hampton, Virginia, United States, 23666-3705

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Reviews Auto Services, Tire Dealers, Wheels RNR Tire Express

RNR Tire Express Reviews (%countItem)

• Aug 05, 2023

Extremely overpriced financing
I bought a set of used tires and paid $50 a month for them for 6 months and now they're saying I own another $600 for a final payment in 2 weeks because I only made the minimum payment I never got told about a minimum payment or that I would have a big payment if I didn't do more than the minimum so now I'm going to get forced to give them back the tires after I paid on them for 6 months because I can't come up with $600 talk about a racket I would say that's not full disclosure of the contract

I've done Facebook Twitter even on here you can see how much RNR tire cares about their customers they're not even answering the emails when I have a son who has leukemia that I can't keep dishing out money for something so somebody needs to get in touch with me or I will call the better Business bureau and turn them in

Being ripped off
I have been calling RNR tires Express corporate for almost a week now they don't answer the phone their message boxes are full so there must be more problems, My mechanic told me they messed up the brakes they didn't put them on properly they told me my calipers were bad no My mechanic said they are perfectly fine he put on new rotors new brake pads because the ones they put on got messed up because they just shoved it in there instead of doing it properly The brakes are in my trunk I've been trying to get a hold of corporate they're not answering the phone so it must be having a lot of problems with that store in Queensbury they're not registered mechanics last time I went in they said my sway bar was bad I took a term mechanic this way bar is perfectly fine I think they're pocketing our money and getting rich off of us I paid over 3205.04 for my tires so far last month they told me I owed 364 now when I paid April's payment they say I owe 304 so where is the rest of the $178 a month I'm paying on these tires and their corporate offices don't seem to care because all they have is messages they don't even answer their phones And when they checked my sway bar they broke my glove box can't complain about that because they say they never did anything

I want to be reimbursed for the brakes and I want the tires paid in full I don't want to keep paying on something where they're taking half of my $178

6 month deadline
R & R is saying my 6 months is up, and that I still owe about 214 on my tires when I said I would have them paid off in 1 more month, they said they could only give me 2 weeks! I couldn't make a payment in October but I did double the payment in my following payday. And they are saying I didn't. They can't give me one more month? Wth? My tires are 95% paid for. I'm done with this company. I live pay check to pay check. The payment I missed in October was because I had covid, but they did get a double payment about 2 weeks later. I'm calling corporate.

I believe I was charged more than the contract amount.
I purchased tires from RNR Tires on 11/09/19 for the amount of *** I had 6 mos to pay the cash price. I was making monthly payments of *** a month starting 12/01/19, I made my last payment of *** on 2/27/20. If you do the math those tires cost me over *** I complained to the rep over and over he kept telling me about a *** a month for two fees, if you do the math it still doesn't add up. One gentlemen I would make my payments with wrote my balance on the receipts for each payment, he told that taxes wasn't added so the total price was *** Someone is stealing!!!!

Desired Outcome

I want to be reimbursed for overpayment.

RNR Tire Express Response • Mar 14, 2020

We regret Mr. did not have an excellent shopping experience with us. However, we have a valid, executed agreement and Mr. has acknowledged as much. He simply doesn't agree, after the fact, with some of the optional fees associated with his transaction , including alignment and road hazard, and that those fees do not apply to the balance of the product he purchased. We have not done anything wrong here; as Mr. simply didn't fully understand the agreement he signed. If he feels he was mislead in any way, and was told otherwise, I will gladly refund the optional fees he paid.

A person impersonating me called RNR pretending they were me. I know the person who called they are using the information to create problems in my community where I work and live. They only provided my name and they were given how many times a particular person paid on my account using a credit card, how much my payment is and the name of the person making the biweekly payments. This is unethical to give that much information over the telephone, and if I was the person who the account is in my name why would I call and ask these questions!!'? I signed the contract I already know the information they asked for. Now this particular person has my information and knows who is paying for my rims all by just giving my name over the telephone.
Product_Or_Service: rims and tires

Desired Outcome

Billing Adjustment I feel this is unethical for a business and something should be done about this whether the rims be paid in full or the balance cut in half. Also, a better policy in place for telephone conversations when giving personal information on an account.

RNR Tire Express Response • Jun 05, 2018

Contact Name and Title: Craig *** Manager
Contact Phone: XXXXXXXXXX
Contact Email: ***@rnrwheels.com
RNR takes customers personal information and security very seriously. In order to for any employee to give out any payment history and or balances we require name, address, phone number and any password info if customer has required it or listed in under their account. Under no circumstances will RNR willingly provide any account information to anyone that is not listed on the lease agreement. If someone has stolen the identity or customers personal information unfortunately we have no way to prevent this from happening. We have customers check balances and pay history daily and it is routine and company policy for our collectors to provide any information to the customers as they request. We will never hide or falsify any payment history or balance questions if the customer requests it.

We will be more than happy to add a pin or password for this customer if she chooses to do so to prevent any other problems from arising.

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Address: 3418 W Mercury Blvd, Hampton, Virginia, United States, 23666-3705

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