Thank you for sending the reply from Road Ready InspectionsI am not satisfied with the response and do not consider the matter resolvedMrS [redacted] offers nothing he has not already said in his correspondence with meMost of the sentences are word for word the sameThe response generalizes the specific issues in my complaint and addresses none of them Can the Revdex.com contact someone more senior in order to make some progress here? Thank you for your help Regards,
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
To Whom it May Concern: We have received your inquiry regarding Complaint ID# [redacted] In terms of the vehicle inspection our company completed all the steps described by our service to complete an inspection including a 158-point visual inspection, a 3-mile test drive, and nearly full color photos There are certain things that cannot be evaluated mechanically during a visual inspection and should be disclosed by the seller prior to the purchase of the vehicle There are many things that can happen prior to taking possession of the vehicle and we have no way to ascertain what happened and when However, we do understand Mr [redacted] s frustration in purchasing a vehicle that required unforeseen repairs and have extended a full refund to him as a token of goodwillRoad Ready Inspections completed over 1,inspections on classic cars during We take pride in our reputation as the #classic car inspection service offered nationally We encourage any questions or concerns about our service to be directed at our customer service department We provide clear expectations and valuable insights to those who are interested in buying a classic car Please contact myself with any additional clarification that is neededBest Regards, Dave S [redacted] II Road Ready Inspections Account Manager Phone [redacted]
to say that all the things that needed repair on this vehicle mysteriously happened after you inspecred it is poppycock.TFX intlis the top rated shipping company around.do u really think someone got in this vehicle and started breaking things?then opened the hood and somehow broke the washer pump? and mysteriously oil started to leak and fuses blew and flasher units quit working?C'mon.The inspector didnt do his job and there is no mystery
To Whom it May Concern: We have received your follow up correspondence regarding Complaint ID# [redacted] We value customer satisfaction as a top priority and feel that we have done everything within our power to resolve this matter fairly and have provided the customer with the maximum compensation at this time as it is stated in the Limitation of Liability section of the Road Ready Inspections “Terms and Conditions” which the customer agreed to upon placing his order “UNDER NO CIRCUMSTANCES WILL THE RRC PARTIES BE LIABLE TO YOU FOR ANY DAMAGES OR LOSSES OF ANY KIND (INCLUDING, DIRECT, INDIRECT, EXEMPLARY, SPECIAL, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES) RESULTING FROM, OR CAUSED BY, YOUR USE OF THE SERVICE OR THE SITE WHETHER IN WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISEUNDER NO CIRCUMSTANCES WILL THE RRC PARTIES BE LIABLE TO ANY THIRD PARTY FOR ANY DAMAGES OR LOSSES OF ANY KIND (INCLUDING, DIRECT, INDIRECT, EXEMPLARY, SPECIAL, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES) IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE FOR ANY LOSS (DIRECT, INDIRECT OR CONSEQUENTIAL) WHICH ANY THIRD PARTY MAY INCUR AS A RESULT OF ANY INFORMATION SUPPLIED IN ANY INSPECTION REPORTUNDER NO CIRCUMSTANCES WILL THE RRI PARTIES BE RESPONSIBLE OR LIABLE FOR ANY INJURY OR DAMAGE THAT MAY OCCUR AS A RESULT OF ANY MECHANICAL FAILURES OR SAFETY DEFECTS THAT ARE KNOWN OR UNKNOWN AT THE TIME OF THE INSPECTIONIN NO EVENT WILL THE RRC PARTIES’ TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, OR CAUSES OF ACTION EXCEED A REFUND OF THE FEE PAID TO US BY YOU.” Please contact myself with any additional clarification that is neededBest Regards, Dave S [redacted] II Road Ready Inspections Account Manager Phone [redacted]
Please be advised that the customer, Mr*** ***, and Road Ready Inspections have come to an agreement regarding the complaint that was previously reportedPlease use this message as our formal notification that the complaint has been resolved.Best regards,Mike L***
May 31, 2016To Whom it May Concern:We have received your inquiry regarding Complaint ID# ***In summary it is our opinion that the condition of the vehicle in question is inconsistent from the time of the inspection to the time it was delivered to MrLuick In terms of the vehicle
inspection our company completed all the steps described by our service to complete an inspection including a 158-point visual inspection, a 3-mile test drive, and greater than full color photos There are many things that can happen prior to taking possession of the vehicle and we have no way to ascertain what happened and when.Road Ready Inspections completed over 1,inspections on classic cars during We take pride in our reputation as the #classic car inspection service offered nationally We encourage any questions or concerns about our service to be directed at our customer service department We provide clear expectations and valuable insights to those who are interested in buying a classic car.Please contact myself with any additional clarification that is needed.Best Regards,Dave S*** **Road Ready InspectionsAccount ManagerPhone ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
To Whom it May Concern: We have received your inquiry regarding Complaint ID# [redacted] In terms of the vehicle inspection our company completed all the steps described by our service to complete an inspection including a 158-point visual inspection, a 3-5 mile test drive, and nearly 50 full color...
photos. There are certain things that cannot be evaluated mechanically during a visual inspection and should be disclosed by the seller prior to the purchase of the vehicle. There are many things that can happen prior to taking possession of the vehicle and we have no way to ascertain what happened and when. However, we do understand Mr. [redacted]s frustration in purchasing a vehicle that required unforeseen repairs and have extended a full refund to him as a token of goodwill. Road Ready Inspections completed over 1,500 inspections on classic cars during 2015. We take pride in our reputation as the #1 classic car inspection service offered nationally. We encourage any questions or concerns about our service to be directed at our customer service department. We provide clear expectations and valuable insights to those who are interested in buying a classic car. Please contact myself with any additional clarification that is needed. Best Regards, Dave S[redacted] II Road Ready Inspections Account Manager Phone [redacted]
to say that all the things that needed repair on this vehicle mysteriously happened after you inspecred it is poppycock.TFX intl. is the top rated shipping company around.do u really think someone got in this vehicle and started breaking things?then opened the hood and somehow broke the washer pump? and mysteriously oil started to leak and fuses blew and flasher units quit working?C'mon.The inspector didnt do his job and there is no mystery
Hello Mr. [redacted], Due to your dissatisfaction with the vehicle inspection that you purchased on August 15, 2016; we will be issuing you a full refund.Please be advised that the customer, Mr. [redacted], and Road Ready Inspections have come to an agreement regarding the complaint that was...
previously reported. Please use this message as our formal notification that the complaint has been resolved. Best regards, Mike L[redacted]
To Whom It May Concern: We have received your follow up correspondence regarding Complaint ID# [redacted] Our inspection report reflects the inspector’s observations and documents the condition of the vehicle at the time it was inspected (ex. The photos of the undercarriage and garage floor show no oil leaks at the time of the inspection). Again, with so many variables such as the amount of time since the inspection took place and shipping the vehicle across the country there are many things that can happen prior to taking possession of the vehicle and we have no way to ascertain what happened and when. As we have stated in previous responses to Mr. [redacted], we stand by the quality of our inspections. With that being said, customer satisfaction is of the utmost importance to Road Ready Inspections. As a way to bring resolution to this issue, we would be willing to extend a full refund to Mr. [redacted] for the cost of the inspection. Best regards, Dave S[redacted] Road Ready Inspections Account Manager
[redacted] 888-813-4143
Thank you for sending the reply from Road Ready Inspections. I am not satisfied with the response and do not consider the matter resolved. Mr. S[redacted] offers nothing he has not already said in his correspondence with me. Most of the sentences are word for word the same. The response generalizes the specific issues in my complaint and addresses none of them. Can the Revdex.com contact someone more senior in order to make some progress here? Thank you for your help. Regards,
To Whom it May Concern: We have received your follow up correspondence regarding Complaint ID# [redacted]. We value customer satisfaction as a top priority and feel that we have done everything within our power to resolve this matter fairly and have provided the customer with the maximum compensation at this time as it is stated in the Limitation of Liability section of the Road Ready Inspections “Terms and Conditions” which the customer agreed to upon placing his order. “UNDER NO CIRCUMSTANCES WILL THE RRC PARTIES BE LIABLE TO YOU FOR ANY DAMAGES OR LOSSES OF ANY KIND (INCLUDING, DIRECT, INDIRECT, EXEMPLARY, SPECIAL, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES) RESULTING FROM, OR CAUSED BY, YOUR USE OF THE SERVICE OR THE SITE WHETHER IN WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE. UNDER NO CIRCUMSTANCES WILL THE RRC PARTIES BE LIABLE TO ANY THIRD PARTY FOR ANY DAMAGES OR LOSSES OF ANY KIND (INCLUDING, DIRECT, INDIRECT, EXEMPLARY, SPECIAL, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES) IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE FOR ANY LOSS (DIRECT, INDIRECT OR CONSEQUENTIAL) WHICH ANY THIRD PARTY MAY INCUR AS A RESULT OF ANY INFORMATION SUPPLIED IN ANY INSPECTION REPORT. UNDER NO CIRCUMSTANCES WILL THE RRI PARTIES BE RESPONSIBLE OR LIABLE FOR ANY INJURY OR DAMAGE THAT MAY OCCUR AS A RESULT OF ANY MECHANICAL FAILURES OR SAFETY DEFECTS THAT ARE KNOWN OR UNKNOWN AT THE TIME OF THE INSPECTION. IN NO EVENT WILL THE RRC PARTIES’ TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, OR CAUSES OF ACTION EXCEED A REFUND OF THE FEE PAID TO US BY YOU.” Please contact myself with any additional clarification that is needed. Best Regards, Dave S[redacted] II Road Ready Inspections Account Manager Phone [redacted]
Thank you for sending the reply from Road Ready InspectionsI am not satisfied with the response and do not consider the matter resolvedMrS [redacted] offers nothing he has not already said in his correspondence with meMost of the sentences are word for word the sameThe response generalizes the specific issues in my complaint and addresses none of them Can the Revdex.com contact someone more senior in order to make some progress here? Thank you for your help Regards,
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
To Whom it May Concern: We have received your inquiry regarding Complaint ID# [redacted] In terms of the vehicle inspection our company completed all the steps described by our service to complete an inspection including a 158-point visual inspection, a 3-mile test drive, and nearly full color photos There are certain things that cannot be evaluated mechanically during a visual inspection and should be disclosed by the seller prior to the purchase of the vehicle There are many things that can happen prior to taking possession of the vehicle and we have no way to ascertain what happened and when However, we do understand Mr [redacted] s frustration in purchasing a vehicle that required unforeseen repairs and have extended a full refund to him as a token of goodwillRoad Ready Inspections completed over 1,inspections on classic cars during We take pride in our reputation as the #classic car inspection service offered nationally We encourage any questions or concerns about our service to be directed at our customer service department We provide clear expectations and valuable insights to those who are interested in buying a classic car Please contact myself with any additional clarification that is neededBest Regards, Dave S [redacted] II Road Ready Inspections Account Manager Phone [redacted]
to say that all the things that needed repair on this vehicle mysteriously happened after you inspecred it is poppycock.TFX intlis the top rated shipping company around.do u really think someone got in this vehicle and started breaking things?then opened the hood and somehow broke the washer pump? and mysteriously oil started to leak and fuses blew and flasher units quit working?C'mon.The inspector didnt do his job and there is no mystery
To Whom it May Concern: We have received your follow up correspondence regarding Complaint ID# [redacted] We value customer satisfaction as a top priority and feel that we have done everything within our power to resolve this matter fairly and have provided the customer with the maximum compensation at this time as it is stated in the Limitation of Liability section of the Road Ready Inspections “Terms and Conditions” which the customer agreed to upon placing his order “UNDER NO CIRCUMSTANCES WILL THE RRC PARTIES BE LIABLE TO YOU FOR ANY DAMAGES OR LOSSES OF ANY KIND (INCLUDING, DIRECT, INDIRECT, EXEMPLARY, SPECIAL, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES) RESULTING FROM, OR CAUSED BY, YOUR USE OF THE SERVICE OR THE SITE WHETHER IN WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISEUNDER NO CIRCUMSTANCES WILL THE RRC PARTIES BE LIABLE TO ANY THIRD PARTY FOR ANY DAMAGES OR LOSSES OF ANY KIND (INCLUDING, DIRECT, INDIRECT, EXEMPLARY, SPECIAL, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES) IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE FOR ANY LOSS (DIRECT, INDIRECT OR CONSEQUENTIAL) WHICH ANY THIRD PARTY MAY INCUR AS A RESULT OF ANY INFORMATION SUPPLIED IN ANY INSPECTION REPORTUNDER NO CIRCUMSTANCES WILL THE RRI PARTIES BE RESPONSIBLE OR LIABLE FOR ANY INJURY OR DAMAGE THAT MAY OCCUR AS A RESULT OF ANY MECHANICAL FAILURES OR SAFETY DEFECTS THAT ARE KNOWN OR UNKNOWN AT THE TIME OF THE INSPECTIONIN NO EVENT WILL THE RRC PARTIES’ TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, OR CAUSES OF ACTION EXCEED A REFUND OF THE FEE PAID TO US BY YOU.” Please contact myself with any additional clarification that is neededBest Regards, Dave S [redacted] II Road Ready Inspections Account Manager Phone [redacted]
Please be advised that the customer, Mr*** ***, and Road Ready Inspections have come to an agreement regarding the complaint that was previously reportedPlease use this message as our formal notification that the complaint has been resolved.Best regards,Mike L***
We have reviewed the Complaint, and have issued a response see attachment. Thank you, Team at Road Ready Inspections
May 31, 2016To Whom it May Concern:We have received your inquiry regarding Complaint ID# ***In summary it is our opinion that the condition of the vehicle in question is inconsistent from the time of the inspection to the time it was delivered to MrLuick In terms of the vehicle
inspection our company completed all the steps described by our service to complete an inspection including a 158-point visual inspection, a 3-mile test drive, and greater than full color photos There are many things that can happen prior to taking possession of the vehicle and we have no way to ascertain what happened and when.Road Ready Inspections completed over 1,inspections on classic cars during We take pride in our reputation as the #classic car inspection service offered nationally We encourage any questions or concerns about our service to be directed at our customer service department We provide clear expectations and valuable insights to those who are interested in buying a classic car.Please contact myself with any additional clarification that is needed.Best Regards,Dave S*** **Road Ready InspectionsAccount ManagerPhone ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
To Whom it May Concern: We have received your inquiry regarding Complaint ID# [redacted] In terms of the vehicle inspection our company completed all the steps described by our service to complete an inspection including a 158-point visual inspection, a 3-5 mile test drive, and nearly 50 full color...
photos. There are certain things that cannot be evaluated mechanically during a visual inspection and should be disclosed by the seller prior to the purchase of the vehicle. There are many things that can happen prior to taking possession of the vehicle and we have no way to ascertain what happened and when. However, we do understand Mr. [redacted]s frustration in purchasing a vehicle that required unforeseen repairs and have extended a full refund to him as a token of goodwill. Road Ready Inspections completed over 1,500 inspections on classic cars during 2015. We take pride in our reputation as the #1 classic car inspection service offered nationally. We encourage any questions or concerns about our service to be directed at our customer service department. We provide clear expectations and valuable insights to those who are interested in buying a classic car. Please contact myself with any additional clarification that is needed. Best Regards, Dave S[redacted] II Road Ready Inspections Account Manager Phone [redacted]
to say that all the things that needed repair on this vehicle mysteriously happened after you inspecred it is poppycock.TFX intl. is the top rated shipping company around.do u really think someone got in this vehicle and started breaking things?then opened the hood and somehow broke the washer pump? and mysteriously oil started to leak and fuses blew and flasher units quit working?C'mon.The inspector didnt do his job and there is no mystery
Hello Mr. [redacted], Due to your dissatisfaction with the vehicle inspection that you purchased on August 15, 2016; we will be issuing you a full refund.Please be advised that the customer, Mr. [redacted], and Road Ready Inspections have come to an agreement regarding the complaint that was...
previously reported. Please use this message as our formal notification that the complaint has been resolved. Best regards, Mike L[redacted]
To Whom It May Concern: We have received your follow up correspondence regarding Complaint ID# [redacted] Our inspection report reflects the inspector’s observations and documents the condition of the vehicle at the time it was inspected (ex. The photos of the undercarriage and garage floor show no oil leaks at the time of the inspection). Again, with so many variables such as the amount of time since the inspection took place and shipping the vehicle across the country there are many things that can happen prior to taking possession of the vehicle and we have no way to ascertain what happened and when. As we have stated in previous responses to Mr. [redacted], we stand by the quality of our inspections. With that being said, customer satisfaction is of the utmost importance to Road Ready Inspections. As a way to bring resolution to this issue, we would be willing to extend a full refund to Mr. [redacted] for the cost of the inspection. Best regards, Dave S[redacted] Road Ready Inspections Account Manager
[redacted] 888-813-4143
Thank you for sending the reply from Road Ready Inspections. I am not satisfied with the response and do not consider the matter resolved. Mr. S[redacted] offers nothing he has not already said in his correspondence with me. Most of the sentences are word for word the same. The response generalizes the specific issues in my complaint and addresses none of them. Can the Revdex.com contact someone more senior in order to make some progress here? Thank you for your help. Regards,
To Whom it May Concern: We have received your follow up correspondence regarding Complaint ID# [redacted]. We value customer satisfaction as a top priority and feel that we have done everything within our power to resolve this matter fairly and have provided the customer with the maximum compensation at this time as it is stated in the Limitation of Liability section of the Road Ready Inspections “Terms and Conditions” which the customer agreed to upon placing his order. “UNDER NO CIRCUMSTANCES WILL THE RRC PARTIES BE LIABLE TO YOU FOR ANY DAMAGES OR LOSSES OF ANY KIND (INCLUDING, DIRECT, INDIRECT, EXEMPLARY, SPECIAL, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES) RESULTING FROM, OR CAUSED BY, YOUR USE OF THE SERVICE OR THE SITE WHETHER IN WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE. UNDER NO CIRCUMSTANCES WILL THE RRC PARTIES BE LIABLE TO ANY THIRD PARTY FOR ANY DAMAGES OR LOSSES OF ANY KIND (INCLUDING, DIRECT, INDIRECT, EXEMPLARY, SPECIAL, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES) IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE FOR ANY LOSS (DIRECT, INDIRECT OR CONSEQUENTIAL) WHICH ANY THIRD PARTY MAY INCUR AS A RESULT OF ANY INFORMATION SUPPLIED IN ANY INSPECTION REPORT. UNDER NO CIRCUMSTANCES WILL THE RRI PARTIES BE RESPONSIBLE OR LIABLE FOR ANY INJURY OR DAMAGE THAT MAY OCCUR AS A RESULT OF ANY MECHANICAL FAILURES OR SAFETY DEFECTS THAT ARE KNOWN OR UNKNOWN AT THE TIME OF THE INSPECTION. IN NO EVENT WILL THE RRC PARTIES’ TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, OR CAUSES OF ACTION EXCEED A REFUND OF THE FEE PAID TO US BY YOU.” Please contact myself with any additional clarification that is needed. Best Regards, Dave S[redacted] II Road Ready Inspections Account Manager Phone [redacted]