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Road Runner Collection Services Inc

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Reviews Road Runner Collection Services Inc

Road Runner Collection Services Inc Reviews (9)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Hello,This is a pic copy of my signature on the authorization and release form. I would be very interested in seeing the trans-scription of the telephone calls between Road Runner collections and I. I also sent this information via fax yesterday. thank you for updating my complaint.Best...

Regards,[redacted]707-[redacted]complaint # [redacted]

See attachment. JULY 31, 2015Revdex.com SAN DIEGOATTENTION: [redacted]4747 VIEWRIDGE AVE #200SAN DIEGO, CA 92123-1688Complaint No.: [redacted]Name: [redacted]Dear Ms. [redacted]Revdex.com PH: 858-634-6482Revdex.com FX: 858-496-2141We are in receipt of the consumer's dispute. As required by sectionsection 809...

of the FDCPA, the consumer was sent a notice that gaveher/him 30 days after receipt of the notice to dispute the debt.The consumer did not respond timely and submit a dispute.In an effort to comply with the verification of the account, pleaseprovide us with the following:1. Consumers full name.2. Date of Birth.3. Last 4-digits of social security number.4. A current address.Upon receipt of the above information we will mail the verificationprovided by our client that confirms this is a valid debt.The courtesy of a reply is requested by 08-07-15. We look forward tohelping resolve this matter.Thank you for your cooperation in this matter.[redacted]

To whom it may concern,This account was paid in full on 07/29/15 and per Mr. [redacted] request we have sent  him a confirmation and receipt of his payment. We have considered this account closed.Sincerely,[redacted]

Review: I joined credit [redacted] and found I had old medical bills I wanted to pay. I contacted Road Runner Collections and attempted to pay. I told them I didn't have an address and I was hung up on by [redacted]. After calling a different collection agency and easily negotiating a settlement, I called Road Run Collections again to attempt to pay my debt. A different woman helped me, [redacted] I think, and helped me negotiate a possible settlement. She told me the bills were Dr bills from St [redacted]n Eureka, Ca and on the dates of 4/8/11, 5/28/09, 3/26/09, and 12/14/07. I told her I needed to double check my info and call back with payment information before the end if the day. I called back to pay but got [redacted] on the phone, who attempted to get further info from me before taking my payment. She said she couldn't process my payment or verify my identity without a current address. I explained that I don't currently have an address,she asked how I could join credit [redacted] without an address. I told her it's a website, and I do not receive mail at any address. My bills are modernly paperless to my email. Ms. [redacted] then accused me of 'playing games' and hung up on me. I tried calling at several different times of day, to reach the previous person who had set me up with the discounted one day only offer of reduced payment option, which I really wanted to pay. Only Ms. [redacted] answered the phone and refused to transfer me to anyone else in the office, and continued to harass me about not having an address. I explained I don't want to give her false info, just fulfill my payment obligation. She refused my payment again and continued to accuse me of playing games and harassing her, but all I wanted to do was talk to the other employee who had been ready to accept my payment without any mention of needing that info. Ms [redacted] threatened me numerous times to either give her my address or she was going to run 'inquiries' into my credit and that it would look 'really bad' on my reportDesired Settlement: I would like for any inquiries that come from Road Runner Collections to be disregarded on my credit report. I would also like them to either accept payment or release contract so I can pay, please. I contacted them trying to resolve this matter to improve my credit, and the want me to provide false info just to pay it? Refusing to accept payment without an address sounds like discrimination against persons without homes. Ms [redacted] was rude, insulting, refused to listen, and accused me of harassment unjustly. She also threatened to purposefully mar my credit with inquiries for failing to comply with her demands.

Consumer

Response:

Hello,This is a pic copy of my signature on the authorization and release form. I would be very interested in seeing the trans-scription of the telephone calls between Road Runner collections and I. I also sent this information via fax yesterday. thank you for updating my complaint.Best Regards,[redacted]707-[redacted]complaint # [redacted]

Business

Response:

Refer to attachments.[redacted]September 14, 2015Revdex.com of San Diego Attention: [redacted]Re: ID [redacted].Dear [redacted]Road Runner denies Ms. [redacted] allegations.This account was assigned to collection on 12/31/11 for $60,00 by the original creditor had an accumulated interest of $37,38. A copy is attached as exhibit “A”This was never $200.00, nor $255.00 as Ms. [redacted] stated in her complaint.Ms. [redacted] attempted to pay Road Runner Collections, with a credit card, but our policy, and it is also required by our merchant agreement to obtain an address associated with the card. We advised Ms. [redacted] that we could not accept her credit card payment without an address,Ms. [redacted] claims she spoke to an individual in our office by the name of “[redacted].” Perhaps she was confused with another collection agency, as we do not have an employee by the name of "[redacted]."So we could not have made an agreement to settle as, she states per "[redacted]."After numerous calls from Ms. [redacted], we reiterated that we could not take a credit card payment without address.Ms. [redacted] eventually paid the client and paid them just the principal balance leaving the interest on the account open. However, in an effort to conclude this account we waived the interest of $37.38 and closed the account. We submitted a reply to Ms. [redacted] via email see exhibit”. B."We have also, as a courtesy, in an effort to assist Ms. [redacted] submitted a manual AUD to all three bureaus advising them that the account is a paid collection account.Please consider this matter closed:Thanking you in advance for your courtesies.SincerelyRoad Runner Collection Services, Inc. [redacted]/CEO

Review: Road Runner Collections Agency, has failed to allow me to make my final payment for the last two months. I am unsure of my exact remaining balance, I have called their phone many, many times with no response, I have left several messages to call me back, I have filed a dispute on their website, nothing at all seems to get their attention.Desired Settlement: I need to pay off this debt. The longer it stays active the worse my credit report is. I need RR collections to get in touch and finish the job.

Business

Response:

July 18, 2013

Revdex.com of San Diego

4747 Viewridge Ave Ste 200

San Diego, CA 92123

Re: [redacted]

RRCS# [redacted]

To Whom It May Concern:

Mr. [redacted]'s account was assigned to collection on 10/22/11.

On November 17, 2011 Mr. [redacted] disputed the validity of the debt via email on our web-site. This is

the only time an email has ever been submitted by Mr. [redacted]. Road Runner Collection sent Mr.

[redacted] validation of the debt as he requested.

On 12/2/11 we spoke to Mr. [redacted] and advised him that account .balance was due on the debt and

that failure to do so would affect his credit. We also advised him that we do not send monthly notices.

Mr. [redacted] was advised that if he made payment via credit card we would send a copy of that receipt

along with a notice of the balance due as a courtesy. We also discussed in great length the nature of the

debt.

Mr. [redacted] did not make any payment unti112/04/12 almost a year later when he found out it was on

his credit. Since then he has sporadically made payments.

When I spoke to Mr. [redacted] on 3/8/13, I gave him the balance on the account and my direct line.

All messages from Mr. [redacted] and any other consumer coming into my direct line have been returned

to date.

We have sent Mr. [redacted] receipts after every payment he has made via credit card, which has the

balance owing on the notice. In fact Mr. [redacted] made a partial payment that was posted to his account

on 4/18/13 and a receipt was sent to him.

The balance that Mr. [redacted] owes is $59.32. He can mail a check or pay

on our website at:www.roadrunnercollections.com.

Sincerely,

Road Runner Collection Services, Inc

Review: I just downloaded the app called Credit Karma and found out I had one open collections at Roadrunner collections. Today July 14th 2015 I called them to resolve this debt so that I can remove it from my credit and improve my credit score. The amount with interest is 368 dollars and the original amount was $238.00. I asked if I could settle it for a lesser amount since I just found out about this account, the lady was very short and rude to me and explained that if I do not pay in full it will continue to remain on my credit for 7 years and she stated this is policy and proceeded to say, "if you don't like it I will hang up on you and discontinue this call now!". I told her I understood the policy and I would be happy to pay it in full but I would like to talk to another person since she was being so rude. She then stated, "guess what?, I am the owner and now I'm not going to accept your payment and even if you pay it in full I won't remove it from your credit", then she hung up on me. I am trying to clean my credit up to buy a house and I'm about to have a baby and I just want to pay it off to remove the only item off my credit and at this time it appears the company will not work with me. I have no idea if she was actually the owner as she wouldn't give me her name or any information. All I wanted from her was confirmation that it would be removed from my credit because she gave me conflicting information saying that if it was paid it may not be removed from my credit. If that is the case there is no incentive for me to pay it. She said she was going to mark my account so that no one would help me if I called back and I do not know what to do at this time. I really need to get this last thing off of my credit and I'm happy to pay it, interest included but I just want to talk to somebody that was nice to me and not rude and hanging up on me. Any help or guidance with this issue would be greatly appreciated thank you. Have a nice day. [redacted]Desired Settlement: I just need someone from the company to call me back and accept my payment in full and remove this account from my credit report. I just do not want to talk to that lady. I also need confirmation from the company that if I paid the account in full including interest that it will be removed from my credit immediately otherwise I have no reason to pay.

Business

Response:

To whom it may concern,

Review: Yesterday, July 17, 2015, 5:50pm I called RR Collection Services to simply pay off my debt to clean my credit. It's the last one I need to clear and the info. was provided to me directly by Equifax. I called [redacted] earlier around noon from my cellphone, there was no answer, but a voicemail option. At first I thought this was a fake or low business due to a voicemail option right away with no customer service agents on queue. I left a message. 6 hours later, no callback. I called once again at work before leaving for the day-- it begins to rings. The first words spoken to me are: "PLEASE HOLD." and music......10 minutes later, SHE comes back on the line, "RR how can I help you?" with SIGHS in between. Me being a Customer Service Trainer for a prestigious Insurance Co. let her poor gestures slide, thinking maybe I was the last call she received before going home on a Friday night. Anyway, I provide my name and I advise the woman I am aware I have a debt with them and I only would like to pay it today to get to clean up my Credit Report. SHE by the name of SANDRA ____ RUDELY interrupts me and says " I got your voicemail, I will call you back whenever I feel like it, you need to stop calling." I, was in SHOCK of her lack of professionalism and Customer Service. I asked her to please lower her voice and to speak professionally and nicer, she stated she "can speak to me however she wants" stating, "You are not a customer, you are in debt" as if she was doing me the favor. I asked to spk to her manager thinking she was a CSR, she stated no and to write her name down; to also see who she is online. She was yelling at me and I am not going to back-down, I called her names due to my frustration at her Service. She did not let me pay and will not accept a payment from me. After, she said she will disconnect the call because she can. I tried calling back and no answer. Online it states she's the "CEO" what kind of cheap/ low-class company has a CEO answering phone calls? I am very upset!Desired Settlement: My Father, Federal Agent, stated I can make a complaint on here...The Revdex.com resolves business issues and investigates well. Also, I would like the Revdex.com to contact me or Equifax to see if maybe I can make the payment and get it off my Credit Report as paid or simply have Equifax eliminate the report due to RR Collections not wanting to accept a payment from me when I only wanted to pay it off yesterday. I was not going to dispute anything. Revdex.com would you please request better Service from HER? Thanks

Business

Response:

See attachment. JULY 31, 2015Revdex.com SAN DIEGOATTENTION: [redacted]4747 VIEWRIDGE AVE #200SAN DIEGO, CA 92123-1688Complaint No.: [redacted]Name: [redacted]Dear Ms. [redacted]Revdex.com PH: 858-634-6482Revdex.com FX: 858-496-2141We are in receipt of the consumer's dispute. As required by sectionsection 809 of the FDCPA, the consumer was sent a notice that gaveher/him 30 days after receipt of the notice to dispute the debt.The consumer did not respond timely and submit a dispute.In an effort to comply with the verification of the account, pleaseprovide us with the following:1. Consumers full name.2. Date of Birth.3. Last 4-digits of social security number.4. A current address.Upon receipt of the above information we will mail the verificationprovided by our client that confirms this is a valid debt.The courtesy of a reply is requested by 08-07-15. We look forward tohelping resolve this matter.Thank you for your cooperation in this matter.[redacted]

Review: On June of 2015 I had paid off a debt amount that I owed from a medical service. It was paid off in full to Road Runner Collection Services. I had called Road Runner Collection Services on July 6, 2015 and spoke to "[redacted]" (customer service representative) . The reason for my call was to have proof that my debt was paid in full via Fax. I called 3 times prior to July 6th, 15 and left 3 messages and "no" returned call was attempted. I kept getting the same recorded message over and over almost as if this business was on ( auto pilot ). When you call the number 1-858-456-1004 and 1-800-941-0999 the same exact recording plays. I kept calling numouros times till [redacted] answered. She hung up the phone the first time, then I called bagain, she answered and told me you're the one that called three times and left a message! I was telling her that the reason I was calling was that I needed proof that the debt I owed was paid off so that I can show the paid off document to my credit union. Also it clearly states on the recording with her voice (to leave a message and calls will be returned). She stated "I already sent it to your email address that you provided ! In a loud tone of voice, in which I didn't receive an email from Road Runner Collections. I had asked her if she can resend proof of the document via email to my credit union. She stated "I can't send it to another email address I can only send it to the email address you provided and our "systems are down" you're going to have to wait several days to have it sent to your email address! Again in a loud and rude tone of voice she stated I'm going to terminate this call now ! On June 25,2015 I originally spoke to "[redacted]" to pay off my debt and [redacted] stated "I know you called to pay off your debt from the message I recieved" but our phone systems are down. This business seems very "unprofessional" and "shady" in all sense of the words.Desired Settlement: (Road Runner Collection services) needs to be monitored closely by Revdex.com. Road Runner Collection services is a business that I would "not" trust personally !

Business

Response:

The Revdex.comAttention: [redacted]ld : [redacted]Re: [redacted]RRCS No.:[redacted]Dear Ms. [redacted]:Mr. [redacted]'s account was assigned to collection on 8/22/11 for an unpaid medical debt.Mr. [redacted] received emergency room treatment on 3/6/11by an emergency room doctoraffiliated with CA Emergency Medical Group.The account was paid in full on 6/30/15 and as a courtesy we emailed Mr. [redacted] a paid in fullreceipt to the email he provided "[redacted]@gmail.com ". We sent confirmation twice to this email:on 6/30/15 and again on 7/6/15. If Mr. [redacted] did not receive his email he needs to research theproblem on his end, as we show it was delivered.Further, his credit card statement will reflect that payment was made on 6/30/15 of$41.02 and hecan use that as his receipt as well. I have explained this to him. We cannot control what happens withhis email.On another note, Mr. [redacted] complains about our phone service. We often are busy and our agencywill place our phone system on voice mail service in an effort to address the high volume of calls and toensure we return all messages received. We return all calls in the order we received them.If a person calls and keeps hanging up repeatedly without leaving a message it greatly delays thereturn call, because the queue gets backed up with these hang-ups. Our recording clearly states "donot hang up as it will only delay your returned call".Please consider this matter closed.Sincerely,Road Runner Collections Services, Inc.[redacted]/CEOCC: [redacted] A. [redacted], EsqThis is an attempt to collect a debt. Any information obtained will be used for that purpose

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

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Description: Collection Agencies

Address: PO Box 9022, La Jolla, California, United States, 92038

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