Initial Business Response /* (1000, 5, 2015/08/04) */
I have no contact with a *** ***Also, I have no items from any move that were not delivered to the customer.If any customer is missing anything we first look to see before we leave and have the customer check the truck to see that it is
emptyIf any customer thinks something was stolen they need to make a police reportAlso if we moved someone in April and they claimed they were missing items, why would they call us again in July?
Initial Consumer Rebuttal /* (3000, 7, 2015/08/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As *** knows, I called him after the SECOND move in July to let him know about the missing items from both movesHe made moves for meWhen I realized items were missing from the second move, I had to double check everything from the first moveThat's when I realized some things were missingWe are still not completely moved inIf he denies ever being in contact with me, then I should get full refund on my credit card since he did not perform any work for me according to *** This company should not be used for big moves as you can't keep track of all your items the same day as he claims you canI was taking the high road and not filing a police report as I do not believe all of his employees lost my items*** and his company is responsible for the safe delivery of my household items
Final Business Response /* (4000, 9, 2015/08/12) */
We have no contract for a *** ***If you paid for someone else's move or the contract was in another name, we need to know what name the contract is underIf we moved this person and he is missing items he must file a police report so it can be investigated.We have no items in our possession that haven't been accounted forThe items being described are not items that are easily misplacedAll are trucks are checked by the customer before leaving
Initial Business Response /* (1000, 5, 2015/08/04) */
I have no contact with a *** ***Also, I have no items from any move that were not delivered to the customer.If any customer is missing anything we first look to see before we leave and have the customer check the truck to see that it is
emptyIf any customer thinks something was stolen they need to make a police reportAlso if we moved someone in April and they claimed they were missing items, why would they call us again in July?
Initial Consumer Rebuttal /* (3000, 7, 2015/08/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As *** knows, I called him after the SECOND move in July to let him know about the missing items from both movesHe made moves for meWhen I realized items were missing from the second move, I had to double check everything from the first moveThat's when I realized some things were missingWe are still not completely moved inIf he denies ever being in contact with me, then I should get full refund on my credit card since he did not perform any work for me according to *** This company should not be used for big moves as you can't keep track of all your items the same day as he claims you canI was taking the high road and not filing a police report as I do not believe all of his employees lost my items*** and his company is responsible for the safe delivery of my household items
Final Business Response /* (4000, 9, 2015/08/12) */
We have no contract for a *** ***If you paid for someone else's move or the contract was in another name, we need to know what name the contract is underIf we moved this person and he is missing items he must file a police report so it can be investigated.We have no items in our possession that haven't been accounted forThe items being described are not items that are easily misplacedAll are trucks are checked by the customer before leaving