Road Runner Wrecker Service Inc.

To whom it may concern:
While we are sympathetic to vehicle problems, we have done a full investigation and do not feel we are responsible for the apparent damage to the ignition in any way. Our operator, who has over 6 years of experience in towing, loading and/or recovering...

inoperable vehicles, gave a full statement of what transpired:
On the evening of July 15, 2015, I picked up a green [redacted]. When I arrived the customer said the vehicle had rear brake problems. I then proceeded to get the keys from her to load the vehicle. Once vehicle was loaded I then waited 45 minutes for the customer to gather her belongings and ride with me to the drop off location. Once we arrived at the drop off location I offloaded the vehicle onto the street and drove up the driveway towards the garage at the customer's request. I did not pull the vehicle into the garage, but I left the keys in the ignition for the customer to pull the vehicle in. The Explorer started fine in Chantilly when the customer gave me the keys, and it started fine when we arrived. No problems with the ignition were noted whatsoever.
Again, while the ignition problem is unfortunate, Road Runner denies any liability for damage. This was a normal tow and our well trained and experienced driver did nothing wrong. This driver has an impeccable driving record and personnel file, and we fully support his side of the story. We strive to provide the utmost in customer service and are dedicated to resolving any concerns or complaints. However, we can not assume liability for any existing damage, or damage that occurred post-service. 
Respectfully,
Lisa B[redacted]
Office Manager
Road Runner Wrecker Service, Inc.  
PO Box [redacted]
Sterling, VA [redacted]
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Please let me know the year make and model of your vehicle, as well as the date it was towed or released, so that I may look into this further.
Sincerely,
Lisa B[redacted]
Office Manager
Road Runner Wrecker Service, Inc....

 
PO Box [redacted]
Sterling, VA [redacted]
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Good Afternoon,
 
Thank you for contacting us. Any matter regarding damage to personal property is taken very seriously, and as such, our Operations Manager and General Manager were both involved in Mr. [redacted]'s complaint. We have extensive notes and photos which document our...

attempt to resolve this matter. While we do not deny that our driver bumped into the bumper with the wheel lift of the truck, causing a small (approximately 3-4") dent, the bumper had significant damage that was there prior to our service being performed.  We are not responsible for the previous damage, and therefore can not be held responsible for replacing the entire bumper as Mr. [redacted] has requested. We have reviewed the estimate that he has provided and feel that a settlement of $200 would more than cover the damage incurred by our equipment. We have made this offer to Mr. [redacted] and he has refused. Asking us to replace the entire bumper is asking our Company to unreasonably be held accountable for damage incurred by someone else. I will extend this offer again in good faith to resolve this claim. We hope for a positive outcome. Lisa B[redacted]
Road Runner Wrecker Service, Inc. 
[redacted]
Sterling, VA 20167
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[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
As I mentioned in my complaint and responses, Road Runner was completely uncooperative in the claims process for my damages. I feel sorry for future customers that are involved in a collision/liability claim with one of their trucks. It has been a huge headache for me. I had to reach out numerous organizations in order to get Road Runner's insurance information. [redacted] Insurance Company insures Road Runner, and I filed a claim through them. They had a claims adjustor come to my house and give an estimate. A couple days ago, I received a check from [redacted] in the amount of $543.39 for the damages caused by Road Runner's tow truck.  
Road Runner has made every attempt to minimize their involvement and not take responsibility for their actions. I feel this company has immoral business practices to not carry insurance information in their trucks, as well as refuse to give their insurance information to me or my insurance company.
I am not accepting this resolution because I agree with their proposed resolution. I am agreeing to this resolution because I have been paid for the damages by their insurance company.
I hope that being a consumer advocacy group, that you can help give awareness to any future consumer who may use Road Runner for their services. Thank you. 
In reference to complaint ID [redacted].
Regards,
[redacted]

Review: My Dodge Caravan was parked in front of my end-unit townhouse and was towed on 7/25/2013 by Roadrunner Wrecker [redacted] Va, claiming that I parked at the end of the street.

My house is an end-unit and I parked on a private street in front of my house.

The law clearly says that in [redacted] county, if a vehicle is towed, a notice must be left on scene for the owner to know it was towed or the owner only has to pay $25 max.

They did not do that and I thought my van was stolen.

I could not go to work in the morning and I ran everywhere looking for my van.

They clearly violated the law and when I told them that, they didn't care and told me to pay $150.

First, they should not have towed my van in front of my house.

Second, they should have at least left a notice to let me know where my van was.Desired Settlement: I want my $150 back and apology for stealing my van.

I missed half of work that day and that made me look bad at work.

Business

Response:

Dear **. [redacted]: