To whom it may concern: While we are sympathetic to vehicle problems, we have done a full investigation and do not feel we are responsible for the apparent damage to the ignition in any wayOur operator, who has over years of experience in towing, loading and/or recovering inoperable vehicles, gave a full statement of what transpired: On the evening of July 15, 2015, I picked up a green [redacted] When I arrived the customer said the vehicle had rear brake problemsI then proceeded to get the keys from her to load the vehicleOnce vehicle was loaded I then waited minutes for the customer to gather her belongings and ride with me to the drop off locationOnce we arrived at the drop off location I offloaded the vehicle onto the street and drove up the driveway towards the garage at the customer's requestI did not pull the vehicle into the garage, but I left the keys in the ignition for the customer to pull the vehicle inThe Explorer started fine in Chantilly when the customer gave me the keys, and it started fine when we arrivedNo problems with the ignition were noted whatsoeverAgain, while the ignition problem is unfortunate, Road Runner denies any liability for damageThis was a tow and our well trained and experienced driver did nothing wrongThis driver has an impeccable driving record and personnel file, and we fully support his side of the storyWe strive to provide the utmost in customer service and are dedicated to resolving any concerns or complaintsHowever, we can not assume liability for any existing damage, or damage that occurred post-service Respectfully, Lisa B [redacted] Office Manager Road Runner Wrecker Service, Inc PO Box [redacted] Sterling, VA [redacted] Hour Dispatch ###-###-#### Direct ###-###-#### Mobile ###-###-#### Fax ###-###-####
Good Afternoon, Thank you for contacting usAny matter regarding damage to personal property is taken very seriously, and as such, our Operations Manager and General Manager were both involved in Mr [redacted] 's complaintWe have extensive notes and photos which document our attempt to resolve this matterWhile we do not deny that our driver bumped into the bumper with the wheel lift of the truck, causing a small (approximately 3-4") dent, the bumper had significant damage that was there prior to our service being performed We are not responsible for the previous damage, and therefore can not be held responsible for replacing the entire bumper as Mr [redacted] has requestedWe have reviewed the estimate that he has provided and feel that a settlement of $would more than cover the damage incurred by our equipmentWe have made this offer to Mr [redacted] and he has refusedAsking us to replace the entire bumper is asking our Company to unreasonably be held accountable for damage incurred by someone elseI will extend this offer again in good faith to resolve this claimWe hope for a positive outcomeLisa B [redacted] Road Runner Wrecker Service, Inc [redacted] Sterling, VA Hour Dispatch ###-###-#### Direct ###-###-#### Mobile ###-###-#### Fax ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: As I mentioned in my complaint and responses, Road Runner was completely uncooperative in the claims process for my damagesI feel sorry for future customers that are involved in a collision/liability claim with one of their trucksIt has been a huge headache for meI had to reach out numerous organizations in order to get Road Runner's insurance information [redacted] Insurance Company insures Road Runner, and I filed a claim through themThey had a claims adjustor come to my house and give an estimateA couple days ago, I received a check from [redacted] in the amount of $for the damages caused by Road Runner's tow truck Road Runner has made every attempt to minimize their involvement and not take responsibility for their actionsI feel this company has immoral business practices to not carry insurance information in their trucks, as well as refuse to give their insurance information to me or my insurance companyI am not accepting this resolution because I agree with their proposed resolutionI am agreeing to this resolution because I have been paid for the damages by their insurance companyI hope that being a consumer advocacy group, that you can help give awareness to any future consumer who may use Road Runner for their servicesThank you In reference to complaint ID [redacted] Regards, [redacted]
To whom it may concern: While we are sympathetic to vehicle problems, we have done a full investigation and do not feel we are responsible for the apparent damage to the ignition in any wayOur operator, who has over years of experience in towing, loading and/or recovering inoperable vehicles, gave a full statement of what transpired: On the evening of July 15, 2015, I picked up a green [redacted] When I arrived the customer said the vehicle had rear brake problemsI then proceeded to get the keys from her to load the vehicleOnce vehicle was loaded I then waited minutes for the customer to gather her belongings and ride with me to the drop off locationOnce we arrived at the drop off location I offloaded the vehicle onto the street and drove up the driveway towards the garage at the customer's requestI did not pull the vehicle into the garage, but I left the keys in the ignition for the customer to pull the vehicle inThe Explorer started fine in Chantilly when the customer gave me the keys, and it started fine when we arrivedNo problems with the ignition were noted whatsoeverAgain, while the ignition problem is unfortunate, Road Runner denies any liability for damageThis was a tow and our well trained and experienced driver did nothing wrongThis driver has an impeccable driving record and personnel file, and we fully support his side of the storyWe strive to provide the utmost in customer service and are dedicated to resolving any concerns or complaintsHowever, we can not assume liability for any existing damage, or damage that occurred post-service Respectfully, Lisa B [redacted] Office Manager Road Runner Wrecker Service, Inc PO Box [redacted] Sterling, VA [redacted] Hour Dispatch ###-###-#### Direct ###-###-#### Mobile ###-###-#### Fax ###-###-####
Good Afternoon, Thank you for contacting usAny matter regarding damage to personal property is taken very seriously, and as such, our Operations Manager and General Manager were both involved in Mr [redacted] 's complaintWe have extensive notes and photos which document our attempt to resolve this matterWhile we do not deny that our driver bumped into the bumper with the wheel lift of the truck, causing a small (approximately 3-4") dent, the bumper had significant damage that was there prior to our service being performed We are not responsible for the previous damage, and therefore can not be held responsible for replacing the entire bumper as Mr [redacted] has requestedWe have reviewed the estimate that he has provided and feel that a settlement of $would more than cover the damage incurred by our equipmentWe have made this offer to Mr [redacted] and he has refusedAsking us to replace the entire bumper is asking our Company to unreasonably be held accountable for damage incurred by someone elseI will extend this offer again in good faith to resolve this claimWe hope for a positive outcomeLisa B [redacted] Road Runner Wrecker Service, Inc [redacted] Sterling, VA Hour Dispatch ###-###-#### Direct ###-###-#### Mobile ###-###-#### Fax ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: As I mentioned in my complaint and responses, Road Runner was completely uncooperative in the claims process for my damagesI feel sorry for future customers that are involved in a collision/liability claim with one of their trucksIt has been a huge headache for meI had to reach out numerous organizations in order to get Road Runner's insurance information [redacted] Insurance Company insures Road Runner, and I filed a claim through themThey had a claims adjustor come to my house and give an estimateA couple days ago, I received a check from [redacted] in the amount of $for the damages caused by Road Runner's tow truck Road Runner has made every attempt to minimize their involvement and not take responsibility for their actionsI feel this company has immoral business practices to not carry insurance information in their trucks, as well as refuse to give their insurance information to me or my insurance companyI am not accepting this resolution because I agree with their proposed resolutionI am agreeing to this resolution because I have been paid for the damages by their insurance companyI hope that being a consumer advocacy group, that you can help give awareness to any future consumer who may use Road Runner for their servicesThank you In reference to complaint ID [redacted] Regards, [redacted]