Roadrunner Aquatics

Initial Business Response /* (1000, 5, 2016/01/12) */
Contact Name and Title: Graydon Tedder- Director
Contact Phone: XXXXXXXXXX
Contact Email: ***@gmail.com
A record of all communications with *** ***:
August 24th- Registration with our club
November 21st- Email
cancelling with the subject line "Member Login Request"Email was sorted to our registration folder and not correctly processed
January 7th- Email claiming they have emailed times in the last three months (through further communication they clarified that they were emailing the wrong account, an account not associated with the business) requesting a refundAfter finding the previous message from November, I refunded their December and January dues immediately and apologized for the clerical error
None of the phone numbers we have on file for this member has ever called, texted, or left a voicemail to my cell phone, the only number associated with our businessThe only communication sent was an email that was not processed due to a simple mistakeAll funds were returned as soon as the mistake was brought to my attention, even though we were not required to send back December dues per club policy requiring 15-days notice on all cancellations