Roadrunner Motel

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me

I have spoken to Mrs*** about her concern and frustration with our CompanyWe did unplug her condensate pump when servicing her furnace, as we needed an outlet to plug our equipment intoThe technician forgot to plug the pump back in when he was done, causing water to leak on the floor of
her basementIt was our mistakeI have spoken with Mrs*** and resolved the issueShe has informed me that she is satisfied at this point

Response:Our company policy is to remove outside [redacted] oil tanks at no charge. If the tank is located in a garage or basement, we charge $200. It seems as though there was a miscommunication as to where his tank was located when he scheduled the appointment. I will issue a credit of $200 in good...

faith, and hope the remainder of his balance will be paid in a timely manner. Sincerely, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]