Roadway Express

First of all, I did not order anything from [redacted] ***, which uses YRC FreightI am a daycare provider, and one of my childs' parents ordered and item to have delivered to my homeWhen the shipment arrived, the driver 'offered' to bring it inside my house, without informing me there would be a charge of for this 'offer' [redacted] , who actually ordered the item (From [redacted] ***), specifically instructed the driver, to leave it outside, in front, and He would come take care of it Of course, if I had known this 'offer' from the driver would cost 142.80, I would have immediately declined, and called the Parent ( [redacted] )Both I ( [redacted] and [redacted] , called YRC multiple times, informing them I ( [redacted] did not order any item, so why would I pay for this 'offer' to bring in the item inside my house I am also writing a letter to the collection agency, which YRC Freight has now sent toWhere is the paperwork that [redacted] had ordered or authorized th

I read the complaint and I am not sure what she means about too many teeth in the Upper dentureWhether I understand her complaint or not, I assure you that we will remake her denture if she is not happy with itShe had the denture made in November of and we made an adjustment on 12/6/She did not come back again until yesterday, 4/19/The ist assistant yesterday seated the patient and had the doctor come inHe then went to make the adjustment and a different assistant polished it and brought it back to the patientWhen she put the denture in, she said it still was not right and the patient walked out despite the assistant's efforts to get her back in the chair so the doctor could look at it againIt is not unusual for the doctors to make several adjustments because they want to adjust the denture or partial gradually and not take too much off at one timeThe patient left saying she would just go somewhere else and would not sit back downWe have operatories, doctors and yesterday only assistantsThe assistant cannot stay with the doctor while he is adjusting the denture outside the operatory because she might be needed by another doctorAnother assistant might polish the adjusted denture and deliver it to the patient as was the case yesterdayHer other complaint was that the upper denture denture does not fit with her partialWe do a wax bite to fit a new appliance with an existing oneI need to be sure that she had the partial with her when we made impressions for her upper denture.Sometimes patients need to come back in sooner than four months for adjustments particularly if they are biting their cheeksShe had only been back for one adjustment four months before the one yesterday and then chose to leave rather than let us adjust it againAdjustments take time because removing too much can ruin the denture or partial.We will be glad to remake her denture at no charge, of course, but she needs to understand that it will need adjustments and patience on her part when she comes backIf she has her old denture, we can try to make it close to that one and she must bring her lower partial with herWe do a wax twhere things can be changed if she is not happy with the appearance or the number of teethIt is customary for an upper denture to have all upper teeth except for 3rd molarsIf she does not have back natural teeth or back teeth on the partial, when she bites down it will hit on the front and make the upper plate drop downThere are many variables because everyone's mouth is differentShe just needs to make it clear exactly what she wants and we will do our best to please her

I received a shipment from a sourceThe source paid for the freight and did not accurately estimate weightI received the shipment and it turns out to be over the shippers estimated weightYRC billed me for the shippers inept estimation of freight weightThe balance was $ Further, during shipping, YRC damaged my propertyThe damage to my property was $260, not including my labor to install the broken parts

I received quote for a Time Critical shipment in the amount of $ This quote was for my shipment to be picked up 05/30/and delivered to my customer by 5pm on 06/01/ I scheduled this and once the freight was picked up, I received notifications that everything was on track Then around 4pm on Friday 06/01/18, I received an automated email (not a phone call) stating my shipment had been delayed and the delivery was rescheduled for 06/04/ To this day, I have not been given a reason for the delay There was no option to have my freight delivered after 5pm the same day I called Service Solutions and was told that I would have to "upgrade" my shipment from Time-Critical to Dedicated Driver While I was on the phone with the Customer Service Specialist, first Lori L.- then Lori F Lori F sent several emails to me to authorize this "upgrade" She verbalized that I was required to reply to the email before she could even attempt to schedule another carrier She stated that because it was already Friday evening, it would be difficult to secure another carrier and time was of the essence I was shipping pallets of composite components More specifically, over $50,worth of Carbon Fiber Competition Auto Body Parts that had to be delivered on FRIDAY because there was a car show 06/02/18, the following day This delivery was pretty much a make or break deal between my company and our customer who purchases approximately $50k from us per month Trying not to lose our customer relationship, I gave the ok via email to authorize the "upgrade" With this "upgrade", our shipment was not delivered on Friday before 5pm as Guaranteed but instead on Saturday morning at 10:04amInitially, we were billed the $+ $1, After I complained, the original time critical charges were removed due to service failure However, the "upgrade" fees still applied and we still owed $1, I reached out to my Inside Account Executive, Angelo Fwho was always eager to constantly call and try to get us to use YRC, but couldn't help me at all I later sent a second email to him and never received a reply I talked with several CSR's that I believe truly wanted to help me, but didn't have the authority to do so In fact, one of the CSR's, John M., emailed Angelo Fon my behalf I told everyone I spoke with that though I wouldn't be happy about it, I would pay the $that I was quoted but would not pay the additional $as I felt that was YRC's responsibility for not delivering my freight on time We paid the $to show intent, then I received weekly delinquent statements from YRC I called the listed AR contact Marissa Rbecause the email address on the statement is incorrect She stated she would try to help me and asked me to send her all the documents I had regarding this shipment She told me she would contact Lori Fand would let me know something in about a week I emailed her SEVEN times and never received a single response I even copied Lori Fon four of the emails! I have also left voicemails, but I never received a response from ANYONE UPGRADE by definition is "raise to a higher standard, improve or make something better" -the upgrade was basically forced upon us because YRC failed in the first place-YRC waited until hr and min before the original guarantee time to notify me, leaving no time to react other than taking the forced upgrade Mind you, this was on a Friday evening There was no option to wait until the next morning because this was a weekend-My customer had to bring in additional staffing on June 2nd to receive, prepare the shipment which was all overtime; all of which my company is being held liable and had to reimburse due to YRC's failure-The original failure only cost us and our customer time, money, and potential business We eventually paid the remaining balance on the invoice because I could not get a response from YRC My company is not the type to let bills go unpaid We have a reputation to uphold Unfortunately, YRC does not YRC will not stand behind their promises and guarantees They will not follor provide actual service The only reasons that I gave stars are because I worked with several CSR's that I felt honestly cared and ultimately my freight WAS delivered However, as long as I breathe, if the decision is mine to make, I will NEVER use YRC freight again I will NEVER recommend them In fact, I will strongly discourage any one that requests using them as a carrier

I received a shipment from a sourceThe source paid for the freight and did not accurately estimate weightI received the shipment and it turns out to be over the shippers estimated weightYRC billed me for the shippers inept estimation of freight weightThe balance was $
Further, during shipping, YRC damaged my propertyThe damage to my property was $260, not including my labor to install the broken parts

I received quote for a Time Critical shipment in the amount of $ This quote was for my shipment to be picked up 05/30/and delivered to my customer by 5pm on 06/01/ I scheduled this and once the freight was picked up, I received notifications that everything was on track Then around 4pm on Friday 06/01/18, I received an automated email (not a phone call) stating my shipment had been delayed and the delivery was rescheduled for 06/04/ To this day, I have not been given a reason for the delay There was no option to have my freight delivered after 5pm the same day I called Service Solutions and was told that I would have to "upgrade" my shipment from Time-Critical to Dedicated Driver While I was on the phone with the Customer Service Specialist, first Lori L.- then Lori F Lori F sent several emails to me to authorize this "upgrade" She verbalized that I was required to reply to the email before she could even attempt to schedule another carrier She stated that because it was already Friday evening, it would be difficult to secure another carrier and time was of the essence I was shipping pallets of composite components More specifically, over $50,worth of Carbon Fiber Competition Auto Body Parts that had to be delivered on FRIDAY because there was a car show 06/02/18, the following day This delivery was pretty much a make or break deal between my company and our customer who purchases approximately $50k from us per month Trying not to lose our customer relationship, I gave the ok via email to authorize the "upgrade" With this "upgrade", our shipment was not delivered on Friday before 5pm as Guaranteed but instead on Saturday morning at 10:04amInitially, we were billed the $+ $1, After I complained, the original time critical charges were removed due to service failure However, the "upgrade" fees still applied and we still owed $1,
I reached out to my Inside Account Executive, Angelo Fwho was always eager to constantly call and try to get us to use YRC, but couldn't help me at all I later sent a second email to him and never received a reply I talked with several CSR's that I believe truly wanted to help me, but didn't have the authority to do so In fact, one of the CSR's, John M., emailed Angelo Fon my behalf I told everyone I spoke with that though I wouldn't be happy about it, I would pay the $that I was quoted but would not pay the additional $as I felt that was YRC's responsibility for not delivering my freight on time We paid the $to show intent, then I received weekly delinquent statements from YRC I called the listed AR contact Marissa Rbecause the email address on the statement is incorrect She stated she would try to help me and asked me to send her all the documents I had regarding this shipment She told me she would contact Lori Fand would let me know something in about a week I emailed her SEVEN times and never received a single response I even copied Lori Fon four of the emails! I have also left voicemails, but I never received a response from ANYONE
UPGRADE by definition is "raise to a higher standard, improve or make something better"
-the upgrade was basically forced upon us because YRC failed in the first place-YRC waited until hr and min before the original guarantee time to notify me, leaving no time to react other than taking the forced upgrade Mind you, this was on a Friday evening There was no option to wait until the next morning because this was a weekend-My customer had to bring in additional staffing on June 2nd to receive, prepare the shipment which was all overtime; all of which my company is being held liable and had to reimburse due to YRC's failure-The original failure only cost us and our customer time, money, and potential business
We eventually paid the remaining balance on the invoice because I could not get a response from YRC My company is not the type to let bills go unpaid We have a reputation to uphold Unfortunately, YRC does not YRC will not stand behind their promises and guarantees They will not follor provide actual service
The only reasons that I gave stars are because I worked with several CSR's that I felt honestly cared and ultimately my freight WAS delivered
However, as long as I breathe, if the decision is mine to make, I will NEVER use YRC freight again I will NEVER recommend them In fact, I will strongly discourage any one that requests using them as a carrier

I followed the Instructions from there office, had correct size and weight(four Racing rims) I added 50lbs to make sure I was well covered on weightPre-paid shipment, and after days they sent me another bill Indicating the weight was DOUBLE than first enteredI was told my (4) rims totaled lbsImpossible !! This company is Dishonest and would Never recommend them to anyone

We shipped a pallet of boxes to a convention siteThe same boxes were shipped back to us after the convention and miraculously YRC added additional pounds to a shipment that was lighter on the return shipment due to sales of some items at the conventionAfter months of disputing the charges that were now $more, YRC corrected the weight but increased the rate chargedIn effect, there was not difference in the erroneous invoiceA total rip offDo not use this service

First of all, I did not order anything from *** ***, which uses YRC FreightI am a daycare provider, and one of my childs' parents ordered and item to have delivered to my homeWhen the shipment arrived, the driver 'offered' to bring it inside my house, without informing me there would be a charge of for this 'offer'
*** ***, who actually ordered the item (From *** ***), specifically instructed the driver, to leave it outside, in front, and He would come take care of it Of course, if I had known this 'offer' from the driver would cost 142.80, I would have immediately declined, and called the Parent (*** ***)Both I (*** *** and *** ***, called YRC multiple times, informing them I (*** *** did not order any item, so why would I pay for this 'offer' to bring in the item inside my house
I am also writing a letter to the collection agency, which YRC Freight has now sent toWhere is the paperwork that *** *** had ordered or authorized th

I shipped a motorcycle (crated) and most of my belongings (on a pallet) through [redacted] from Alaska to my new residence in Tennessee, and although several people are able to tell me that both items were checked into their terminal here in Memphis, my pallet with my belongings/household goods cannot be found. The crate and the pallet supposedly arrived together, according to several different reps I've spoken with, but after two months they are still unable to locate the second pallet (the motorcycle was delivered) in their own warehouse. The customer service rep at the 1-800 number could only say, "well, it's freight and these things happen."Product_Or_Service: Freight shipment/deliveryOrder_Number: [redacted]Desired SettlementI would like my stuff found and delivered, or an explanation as to why my stuff cannot be located. If it can't be found I would appreciate a refund without much more runaround than this company has already given me.Business Response Contact Name and Title: [redacted]- Manager Contact Phone: [redacted]Contact Email: [redacted]The shipment in question unloading into Memphis, TN 1 short off the IB Unit on September 28th 2013. [redacted] Short and Damage Department research several weeks for the missing shipment and was unable to locate the missing crate. [redacted] also called the customer advising that the shipment was still missing. Mrs. [redacted] -Claimant file a freight claim for the missing crate per the master freight agreement. Claim #[redacted] -shipment id# [redacted] was recv on 10/21/2013. [redacted] process and paid the claim.