Roanoke Firearms, Inc.

I recently purchased a handgun from another dealer Somehow, I managed to jam the gun so that the slide would not fully retract The dealer I purchased the gun from said they would have to send it off to be repaired - estimated at $for shipping and $for the repair I took the gun to Roanoke Firearms who cleared the problem in about minutes, then thoroughly checked the gun for burs or anything that could explain the problem (other than something that I did) and found nothing wrong Best guess is that I didn't get the spring back in correctly when I last cleaned the gun Total cost $ Thanks, Roanoke Firearms

Let me put this in perspective: Between April and Sept. each year we get a landslide of outdoor power equipment in for repair. Everyone waits till the last monument and we go from an avg. of few days for a repair to 2 -3 weeks for a repair. Every shop in Spartanburg goes thru the same...

predicament  Storage space is a premium and we rely on customers to pick their units up as soon as they are called. If they dont pick up after 10 days of being notified it is ready , we charge a $3/day storage fee and it is posted in our shop. Now to the response 
I could not find the name in your complaint in our system  but I did inquire with the front customer service and I was able to connect it to a customer by the name of [redacted]. [redacted] brought a push lawnmower in for repair on  May 21 2015.  On 6/9/2015 [redacted] was called to to inform him that his mower was ready to be pick up. Customer was called again on 6/15/15 and on 7/15/2015 with no response at all.  On 8/5/15 2 ladies came in our shop and asked if [redacted]s"mower was still here.  I told them it was but after sitting so long the carb might need cleaned again at an additional charge since it was left so long. The June bill was $91.14 without storage fees ($3/day  $114.00 total storage fee) for a total bill of $205.00. The ladies said they could not afford that much and I felt sorry for them and they end up paying $75.14 on 8/5/15. We started the mower and loaded it in their car. On or about 9/3 one of the ladies returned with the mower in the back of the car and said it would not run. I unloaded unit right then and tried to start and it would start and die. I took it in the shop and dump out the gas in the mower and replaced it with fresh gas. The mower started right up and I mowed a small section of grass in our parking lot to show her it was running and cutting grass I then re loaded it in their car and she left . I did all this at no charge and put her in front of other customers we were trying to get finished. On 8/8/15 the same lady returned with the mower in her trunk. She told customer service it would not start and she wanted her money back. We told her that she wasn't getting a refund and if she wanted to leave it for evaluation we would take a look at it in a weeks or so which is our current wait time. She asked our mechanic to unload the mower and she said she didn't care what we did with it but she wasn't taking it back home. I am not sure what else I could have done she left the mower without leaving a phone number so I do not know how to contact her to see what she wants us to do with the mower.

I recently purchased a handgun from another dealer. Somehow, I managed to jam the gun so that the slide would not fully retract. The dealer I purchased the gun from said they would have to send it off to be repaired - estimated at $30.00 for shipping and $45.00 for the repair. I took the gun to Roanoke Firearms who cleared the problem in about 5 minutes, then thoroughly checked the gun for burs or anything that could explain the problem (other than something that I did) and found nothing wrong. Best guess is that I didn't get the spring back in correctly when I last cleaned the gun. Total cost $0.00. Thanks, Roanoke Firearms.