I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Please see attached photos.Regards,
[redacted]
Unfortunately, most of what this customer has written isn’t true. I knew nothing about warped or lop sided doors. If there is a problem, we are happy to make any necessary arrangements to find the solution and achieve it. The counter top wasn’t measured wrong. The installer...
did not install the counter top correctly. The customer hasn’t told me to stop texting. We have been texting each other since the project started. The customer has hired people who do not know what they are doing and wants to blame the products. There isn’t anything else to complete. We have finished the job and also have been back to install new pieces for the counter top in order to satisfy the customer. The customer has been complaining about things which are irrelevant in order to achieve one goal, and that goal is to not pay the balance on the invoice. The customer owes another contractor money for work completed and has used similar tactics to not pay $2000 to the contractor. I pride myself and the reputation of the company on being ethical, honest and professional. Unfortunately, this customer wants to use tactics to avoid paying the $800 owed on the counter top. We are always interested in achieving the highest in customer satisfaction with our customers. Customer satisfaction is the absolute number one priority of Roanoke River Cabinetry. We have so many satisfied customers because we offer great quality products, great service at prices which often times save homeowners thousands of dollars.
I'm so sorry. I promise to send [redacted] an email tomorrow
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Please see attached photos.Regards,
[redacted]
Unfortunately, most of what this customer has written isn’t true. I knew nothing about warped or lop sided doors. If there is a problem, we are happy to make any necessary arrangements to find the solution and achieve it. The counter top wasn’t measured wrong. The installer...
did not install the counter top correctly. The customer hasn’t told me to stop texting. We have been texting each other since the project started. The customer has hired people who do not know what they are doing and wants to blame the products. There isn’t anything else to complete. We have finished the job and also have been back to install new pieces for the counter top in order to satisfy the customer. The customer has been complaining about things which are irrelevant in order to achieve one goal, and that goal is to not pay the balance on the invoice. The customer owes another contractor money for work completed and has used similar tactics to not pay $2000 to the contractor. I pride myself and the reputation of the company on being ethical, honest and professional. Unfortunately, this customer wants to use tactics to avoid paying the $800 owed on the counter top. We are always interested in achieving the highest in customer satisfaction with our customers. Customer satisfaction is the absolute number one priority of Roanoke River Cabinetry. We have so many satisfied customers because we offer great quality products, great service at prices which often times save homeowners thousands of dollars.