Dear, I received your email about a complaint, I will explain my side of the story to you as follows: - The customer brought her wedding dress that she said that was old to be altered, she wanted to fix the length and repair all the holes and torn ups in the main fabric- After working with it for more than 5-hours for fixing the old fabric material, she came in to pick it up, she tried it on and was satisfied with the workShe paid for it (this was at 11:AM)- A while after this around 3:PM, her mother contacted my wife at the shop complaining that the work is not okay and the fabric is tearing off (as we explained earlier to the customer before start working on it)She asked for a full refund of all that her daughter paid forMy wife told her that I will have to contact her regarding this matter- I called the mother and I explained to her that the dress was old and it was tearing up as we touch itThe mother kept insisting on getting her money back, I explained to her that we spent time,material and labor working on the dress, the mother was very rude, she put her daughter (the customer) on the phone who kept repeating what her mother was saying about the refund without listening to me she finally ended up the call by hanging up while I was still talking to herI am willing to work a deal with her to make her satisfied, considering time and cost of labor and material We have been in business for more than years, we have never had any complaints from any customer, actually me and my wife work our best together to satisfy every customer that walks into our shopWe always get referred by a lot of local businesses around for our highest quality of service and customer service Thank you, [redacted] Reem's Alterations
Dear, I received your email about a complaint, I will explain my side of the story to you as follows: - The customer brought her wedding dress that she said that was old to be altered, she wanted to fix the length and repair all the holes and torn ups in the main fabric- After working with it for more than 5-hours for fixing the old fabric material, she came in to pick it up, she tried it on and was satisfied with the workShe paid for it (this was at 11:AM)- A while after this around 3:PM, her mother contacted my wife at the shop complaining that the work is not okay and the fabric is tearing off (as we explained earlier to the customer before start working on it)She asked for a full refund of all that her daughter paid forMy wife told her that I will have to contact her regarding this matter- I called the mother and I explained to her that the dress was old and it was tearing up as we touch itThe mother kept insisting on getting her money back, I explained to her that we spent time,material and labor working on the dress, the mother was very rude, she put her daughter (the customer) on the phone who kept repeating what her mother was saying about the refund without listening to me she finally ended up the call by hanging up while I was still talking to herI am willing to work a deal with her to make her satisfied, considering time and cost of labor and material We have been in business for more than years, we have never had any complaints from any customer, actually me and my wife work our best together to satisfy every customer that walks into our shopWe always get referred by a lot of local businesses around for our highest quality of service and customer service Thank you, [redacted] Reem's Alterations