My car recently broke down and I needed a car asapMy credit is bad and I didn't have the money to buy a car outrightI went to several dealershipsI went to free bridge auto sales and was very surprisedThey were very respectful and helpful in making sure I got the car I wanted and neededI bought a *** *** VanI am very happy with my choiceIt runs like a champIt is exactly what I neededThanks guys
BetterBusiness Bureau:I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve mycomplaint. For your reference, details of the offer I reviewed appearbelow.The vehicle was never offered to be cleaned at "no cost" to me and inregards to the radio and sunroof being broken those were brought up on the 8th day after purchaseI mentioned those to ** my salesperson, who quickly passed me along to the owner/manager of Free Bridge because he just did not want to deal with my problems and meIt was obvious he had made his commission and he wanted nothing further to do with the situation** did not demonstrate anything inside the vehicle; he did not even lift up the hood to show me what was underneathThe oil issue that was stated in my original complaint is valid and I have photo proof of how black the oil was when I checked it before calling to tell them about itI was told the oil was changed in December 2014 and I find it hard to believe that a car that was purchased on February 12, would have black oil if it was just changed months priorAlso, the coolant reservoir was 100% empty when I purchased the vehicle and that was not discovered until the 8th day when the car was checked outThe owner told me a lie saying, "All of the coolant drains into the radiator and then refills into the coolant reserve" and expected me to believe thatNo appointment was set for me on March 11th, I was given a name and a number to call and set my own appointment to which I did and I have an appointment for tomorrow March 17, at 7:30amThe fact that they are stating they set an appointment forme and I simply did not show is a complete and out right lie and I find it ironic how the "set appointment' was day before my day warranty was to expireIf this was simply a case of "buyers remorse" I would have called or attempted to return the vehicle prior to days after dealing with all of these issuesThe default that was mentioned at the end of their response is very true and that is due to the loss of my job, if they wish to come get this car and "refurbish" it for someone else to deal with then I wish the new owner all the luck in the world. Regards,*** ***
I purchased a 05 [redacted] in February of 2014 and have already had to replace a coil pack and now have to replace the fuel pump. I can also send in a copy of the receipt from the coil pack recently purchased and will be able to once the fuel pump is purchased.
To whom it may concem; This is Free Bridge Auto Sales response to [redacted]'s complaint filed with the Revdex.com. Mr. [redacted] stated that he found personal belongings and old food bags .from the previous owner in the vehicle. When he came in to purchase the vehicle...
it was around 5 o'clock .By the time that he chose the car he wanted, the detail department had already closed at 5:30 pm. The vehicle he bought had recently come through our shop for reconditioning and had not made it to the detail department. Mr. [redacted] was offered to bring the car back for a detail at no cost to him, yet he ever did. He also states that the radio was broke. At the time of purchase the radio was working with no problems and was demonstrated by [redacted] (the Sales Rep.) along with all of the other vehicles features. As his complaint states he called the dealership two days after purchase, at which time his conversation with the sales manager was about returning the car. When he was asked for his reason why he then told the sales manager because his father had just given him a car and he no longer needed this one. At that time he was told that there war;n 't a return policy. He then stated that the vehicle had a few problems which were another reason for him wanting to return the car. One issue wa.r; that the oil looked as if it had never been change. which is false. If necessary we could provide a receipt for oil and filter use in the service, along with a sign statement for the tech that preformed the service. Another issue was the sunroof was of track. Again we assured him we would fi:x. this problem at no cost to him. However, he never stated that the radio had stopped working, had he done so, we would have stated we would fix that problem also at no cost to him. Upon setting him an appointment he was unsure which day he was off from work so to accommodate him we set him up with two appointments. One for March 11th ,(that he didn't show for, nor afford us a call saying he wouldn't be able to make it), and another for March 17th.We sell used cars, and because of that we don't mind standing behind them in the event that a problem arises the first week or two after the purchase. Although we recondition all of our cars that doesn't mean that a problem won't show up after we service them. He.nee, why we don't charge for repairs shortly after the purchase. It is our belief that this is a case of buyers remorse. And on top of our attempt to help rectify the problems, he is now in default on his contract and is now subject to repossession. If there are any questions please feel free to contact us between 9-6 Monday thru Friday
My car recently broke down and I needed a car asapMy credit is bad and I didn't have the money to buy a car outrightI went to several dealershipsI went to free bridge auto sales and was very surprisedThey were very respectful and helpful in making sure I got the car I wanted and neededI bought a *** *** VanI am very happy with my choiceIt runs like a champIt is exactly what I neededThanks guys
BetterBusiness Bureau:I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve mycomplaint. For your reference, details of the offer I reviewed appearbelow.The vehicle was never offered to be cleaned at "no cost" to me and inregards to the radio and sunroof being broken those were brought up on the 8th day after purchaseI mentioned those to ** my salesperson, who quickly passed me along to the owner/manager of Free Bridge because he just did not want to deal with my problems and meIt was obvious he had made his commission and he wanted nothing further to do with the situation** did not demonstrate anything inside the vehicle; he did not even lift up the hood to show me what was underneathThe oil issue that was stated in my original complaint is valid and I have photo proof of how black the oil was when I checked it before calling to tell them about itI was told the oil was changed in December 2014 and I find it hard to believe that a car that was purchased on February 12, would have black oil if it was just changed months priorAlso, the coolant reservoir was 100% empty when I purchased the vehicle and that was not discovered until the 8th day when the car was checked outThe owner told me a lie saying, "All of the coolant drains into the radiator and then refills into the coolant reserve" and expected me to believe thatNo appointment was set for me on March 11th, I was given a name and a number to call and set my own appointment to which I did and I have an appointment for tomorrow March 17, at 7:30amThe fact that they are stating they set an appointment forme and I simply did not show is a complete and out right lie and I find it ironic how the "set appointment' was day before my day warranty was to expireIf this was simply a case of "buyers remorse" I would have called or attempted to return the vehicle prior to days after dealing with all of these issuesThe default that was mentioned at the end of their response is very true and that is due to the loss of my job, if they wish to come get this car and "refurbish" it for someone else to deal with then I wish the new owner all the luck in the world. Regards,*** ***
I purchased a 05 [redacted] in February of 2014 and have already had to replace a coil pack and now have to replace the fuel pump. I can also send in a copy of the receipt from the coil pack recently purchased and will be able to once the fuel pump is purchased.
To whom it may concem; This is Free Bridge Auto Sales response to [redacted]'s complaint filed with the Revdex.com. Mr. [redacted] stated that he found personal belongings and old food bags .from the previous owner in the vehicle. When he came in to purchase the vehicle...
it was around 5 o'clock .By the time that he chose the car he wanted, the detail department had already closed at 5:30 pm. The vehicle he bought had recently come through our shop for reconditioning and had not made it to the detail department. Mr. [redacted] was offered to bring the car back for a detail at no cost to him, yet he ever did. He also states that the radio was broke. At the time of purchase the radio was working with no problems and was demonstrated by [redacted] (the Sales Rep.) along with all of the other vehicles features. As his complaint states he called the dealership two days after purchase, at which time his conversation with the sales manager was about returning the car. When he was asked for his reason why he then told the sales manager because his father had just given him a car and he no longer needed this one. At that time he was told that there war;n 't a return policy. He then stated that the vehicle had a few problems which were another reason for him wanting to return the car. One issue wa.r; that the oil looked as if it had never been change. which is false. If necessary we could provide a receipt for oil and filter use in the service, along with a sign statement for the tech that preformed the service. Another issue was the sunroof was of track. Again we assured him we would fi:x. this problem at no cost to him. However, he never stated that the radio had stopped working, had he done so, we would have stated we would fix that problem also at no cost to him. Upon setting him an appointment he was unsure which day he was off from work so to accommodate him we set him up with two appointments. One for March 11th ,(that he didn't show for, nor afford us a call saying he wouldn't be able to make it), and another for March 17th.We sell used cars, and because of that we don't mind standing behind them in the event that a problem arises the first week or two after the purchase. Although we recondition all of our cars that doesn't mean that a problem won't show up after we service them. He.nee, why we don't charge for repairs shortly after the purchase. It is our belief that this is a case of buyers remorse. And on top of our attempt to help rectify the problems, he is now in default on his contract and is now subject to repossession. If there are any questions please feel free to contact us between 9-6 Monday thru Friday