Roanoke Valley Siding & Window, Inc.

Thank you for listening to the concerns of one of Brown's VW customers. There was a short payoff difference in the loan on the vehicle that was traded of $with *** ***. Brown's has taken care of that difference and now reflects a $balance, as shown in the attachment.
Out of courtesy to the ***', Browns has provided an additional key at no charge for their inconvenience. Please feel free to contact me should there be any further questions you may have.Thank You,*** ***, GM

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

MsSmith,
Thank you for listening to the concerns of one of Brown's customers. Mrs*** purchased her vehicle from Brown's on 2.20.16. Mrs*** elected to do the NC DMV wok herself. Brown's sent the a title to Ms*** on 3.17.16. Unfortunately,
the first title sent was not assigned properly to Ms*** on the back of the title. On 3.21.16, Brown's sent a corrected title assigned to Ms***, which was free of any liens (please see ***). We apologize for any inconvenience, Brown's was attempting to handle the title transfer with in a day period. Please feel free to contact me should you have further questions.
Thank you,
Mark S***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I'm not satisfied with this offer, and I do not want my name added to the Tittle or the Registration because the car has been registered to someone else for almost four months. I don't know where the car has been or if their is any accidents or warrants associated with that vehicle.Regards,[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We have received the permanent license plate for the vehicle concerned in this claim. This does not take away from the fact that it took 5 months to receive it, or from the hours our personnel have spent, calling the dealership and trying to resolve the issue, with little assistance or response from them.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID 10734260, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]The copy of the purchase details is the only copy provided to me since July 4th. I would like my money back. I am not happy and find this purchase disturbing.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I do not see where Brown's Body Works has offered to do anything to resolve my complain. Only furnishing document I signed when [redacted] assigned repairs to this body shop.
Regards,
[redacted]

Thank you for listening to the concerns of one of Brown's customers.  Ms. [redacted] initiated a lead with our Internet Department and worked with [redacted] on the pricing of the specific car in question.  According to Mr. [redacted], Ms. [redacted] had a trade in with a balance...

owed that was more that the value of her car.  In the process of speaking with Ms. [redacted], Mr. [redacted] explained that the banks do not like to consider a loan application that has this "negative equity".  As a result, Mr. [redacted] showed Ms. [redacted] more for her trade than what it was worth and offset this by adding the same amount to the sales price of the desired car to make the deal look better to the potential lender.  Doing this would enhance the chances of the bank approving the loan in Ms. [redacted]'s behalf.  I apologize for any misunderstanding in communication with Ms. [redacted] but it was in attempt to put her in a better position with the lenders to obtain a bank approval.  Please let me know if you need anything further.Thank you, Mark S[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Brown VW statements are not correct.  In fact they are mostly false.  The vehicle was returned on the 6th at the service department, I noted “return” to [redacted] and Jerry the salesman
along with the keys.  I have spent many
hours there at BrownVW weekly attempting to clear up the sale of the
vehicle.  I was never given a bill of
sale or a sale agreement.  The vehicle
was returned, the sale never finalized. 
I never supplied pay stubs or any additional proofs to Brown VW, I was
never informed that such was needed.  The vehicle cannot be driven with the windows down because
the noise is too distracting.  I made
that clear to [redacted] that I prefer to drive with my windows down and the noise
is distracting.  I  am not satisfied  with the vehicle.  I only had it for two days and after driving
it for a limited amount of miles I had several problems with the van including
the tires.  I don’t feel safe driving the
vehicle.  I have a small child. I need to
be safe while driving.After many unresponsive calls to [redacted], I went back to
Brown VW, I was there again for many hours on July 18th.  [redacted] was not there at Brown VW on the 18th.  The finance man and another manager had not
any paperwork, bill of sale or anything with the specifics about the sale of
the vehicle.  I am unsatisfied and never
stated to [redacted] that I was satisfied.  When I was called on last week, I was on my job.  I asked for my money back.

Thank you for listening to the concern of one of Brown's Volkswagen's customers.  We had been working with the Pennsylvania DMV to resolve the issue.  Attached you will see the paperwork from our third party titling company that shows the tags were sent out on...

11/5/15.  Michelle F[redacted], my title clerk, confirmed receipt of the tags with RTR this morning.  Please feel free to contact me should you need anything further. 
Thanks,
[redacted]

Revdex.com:I received the check in the mail.  I consider this matter fully resolved.  
Regards,
[redacted]

Thank you for listening to the complaint of on of Brown's Volkswagen' customer.  I spoke to Ms. [redacted] on 11.18.15 and she identified to me what had transpired.  I apologized and indicated to her that I would get involved and send the correct cancelation amount to her...

lienholder.  I have attached the check and supporting documents that were sent to her bank overnight for your review.  Please feel free to contact me should you need anything further. 
Thank you,
[redacted] GM
Brown's Volkswagen

[redacted]
I believe we finally have everything straight. I apologize for the mistakes and the confusion. Thank you very much for your patience with this matter. I have marked in our system a $100 credit to use for service or parts during future visits. Please do not hesitate to contact me...

directly with any further concerns or questions.
Regards.
[redacted]
[redacted]

Thank you Revdex.com for all you
do to aid in the efforts for healthy business transactions!  We first received notice of Case# [redacted] on
5/14/15.  Below are some helpful details
regarding this case.    On 4/9 Mr. [redacted] brought his car...

to Brown’s
Body Works (abbreviated as BBW) and [redacted] (abbreviated as **) confirmed an
open claim for repair costs in related to damage on the side of car.  An estimate of repair cost and inspection
photos where submitted to ** on behalf of [redacted].  ** accepted estimated costs of repairs to
damage on side of vehicle.   
BBW found extensive poor prior repairs completed to front of car.  BBW had [redacted] return to shop on 4/13 where a
walk around inspection of extensive poor prior repairs was completed.  [redacted] declined paying out of pocket to
correct these issues after the inspection.  
During BBW repairs to car no damage was discovered to any lamps of car
nor damage to suspension of front drive axel. 
A wheel alignment was completed at completion of repairs to confirm no
suspension damage was present.  During
the final repair inspection an additional inspection of the wiring of car
revealed no wires are located in area of damage on side of vehicle.  The inspection did reveal wiring in the
engine/transmission area were missing as well as other wires previously
incorrectly repaired.  BBW exhausted our
training and knowledge of electrical diagnosing and could not confirm cause of
lamps not working.  BBW noted
transmission performing abnormally.  The
transmission is a sealed assembly and must be diagnosed by a trained mechanical
technician connecting to the transmission using a computerized scanning
system.    
** advised as with all insurance claims, it is the duty of the claimant
to prove loss that should be covered by the insurance.  Because no connection was found between the
damage on side of car to the wiring under the hood and transmission
performance, they could no extend coverage for the cost of mechanical diagnostics
charges.    
Because of the extensive prior poor repairs to car including persisting
frame damage, loose parts, missing parts, missing wires, and incorrectly
repaired wiring… BBW wrote an acknowledgement form for [redacted] to sign
documenting he was made aware of the status of his vehicle.  [redacted] would not sign the acknowledgement and
did not pay his balance on 5/4.  On 5/4
[redacted] stated he would contact ** for clarification.  On 5/4 BBW updated ** that car was still at
shop and customer needed clarification.    On 5/13 BBW noticed car was missing
from parking spot inside our shop.  On
5/13 BBW contact ** who showed record from [redacted] he had come into BBW building
unannounced with spare key and drive vehicle off BBW property with outstanding
balance and without signing final paperwork.   On 5/13 BBW counseled with **
and Police Department on best reaction from BBW.  On 5/13 at 4:45 [redacted] came to BBW and paid
balance, but refused to sign final paperwork. 
Primary car key was given to him.   Brown’s Body Works shares the
Revdex.coms commitment to an ethical marketplace and continues to
encourage Mr. [redacted] to communicate with [redacted] about coverage made
available to him through his claim.

Review: They will not respond to calls or return calls to honor broken seals in replacement windows that are still under warranty. Not only will they not respond to calls or return calls, but there is never anyone at the shop when visited.Desired Settlement: I only want the 2 windows in question fixed (repaired, replaced, whatever the case).

Review: Roanoke Valley Siding installed siding in 2004, after a wind storm the siding fell off one side of my house due to improper size of nails (too short) after several phone calls I finally got a reply from the owner to re-install the siding. Owner stated they used too of short nails and ordered longer nails when they re-installed the siding. The workers she used wanted us to pay them under the table to do work she had requested they do that should had been done the first time the siding was installed and wasn't done properly or to her liking and wanted the work done right. We refused by telling them that is not what the female owner,(who's name I now forget) told us. After they finished the work, the worker told us they would not be back and could no longer honor the lifetime warranty on the siding and this is what the female owner told them to tell us. We never could get in touch by phone with the owner to confirm this information came directly from the owners of Roanoke Valley Siding and Windows. Now after the wind storms we have had this year 2013-14 I noticed a half inch to 1" split in the seam of siding. Which is on the same side the siding fell off a few years back. Again, I am unable to get a response to my phone calls after leaving repeated messages on their answering machine, just as I did in the past.Desired Settlement: I would like Roanoke Siding to honor their warranty and repair the seam that has come apart. This is noticeable and can damage the house should water and moisture gets in not only this it takes away from the appearance of the house. Other neighbors who used other companies to install siding on their house has not had the problems we have had with Roanoke Siding. Now, I fully understand why they did not go with Roanoke Siding after we recommended Roanoke Siding to them.

Review: Roanoke Valley Siding & Window installed siding and windows for my house with a lifetime warranty in April 1991. I have a window with a broken seal. I have tried many times over the past two weeks to reach them at [redacted]. I have left many messages but no response to my calls.Desired Settlement: That Roanoke Valley Siding & Window contact me and come and repair my window.