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Roaring Run Resort Club Inc

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Reviews Roaring Run Resort Club Inc

Roaring Run Resort Club Inc Reviews (11)

This will be my final response. Litigating an issue with a person who has been sent to collections twice and now wants a refund from a purchase made in 2006 is ridiculous. [redacted] makes many comments in his last response that cannot be documented and therefore are simply hearsay. If [redacted] really feels he was not treated fairly then my offer still stands for him to call me at Resort on Tuesday, Wednesday, Thursday's.My records show [redacted] was contacted by my office as follows:called 6/30/2011 - no phonemailed letter 8/9/2011-  no responsecalled again 11/16/2011- no phonesent certified letter 11/2011- no responsesent to [redacted] first time on 2/15/12Paid [redacted] 11/19/2013-took nearly 21 monthsResort wrote off $241.91 to re-instate him--his assertion we did not write this off is also rediculouscalled [redacted] 3/14/14- left message regarding past due amount of $164.45----no responsesent certified letter 8/28/14---no responsesent to [redacted] 11/7/14

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Response by[redacted] to Revdex.com: (03/06/15)The first time Roaring Run Resort (RRR) turned us over to collections I had recently become disabled and then my wife lost her job. Our financial situation was communicated to RRR and their response was transfer to collections. When we transitioned out of that situation we paid, in-full, the amount being asked for by collections. Then we went to RRR, paid a membership reinstatement fee, received an itemized statement and it was business as usual. After my review of the itemized statement, I found we had overpaid to the collections agency. We attempted to get this resolved starting in December of 2013. After numerous calls to the office staff and leaving messages (no one ever did call back), then being billed again for an already paid membership reinstatement fee, it became obvious to us of their refusal to review this billing errors. We called for 5 months with no response so we refused to pay any more and they responded in kind by transferring us to a collection agency. The collection agency reviewed the account with RRR (they also had problems making contact) and told us they see where we are in the right and RRR is in the wrong. Because RRR is refusing to make billing corrections they recommended we pay a “buy-out” fee of $1000 to close account for good. This was not a negotiation of amount being collected as it is well in excess of what RRR filed against us. This is a permanent buy-out option. During our financial hardship situation RRR said there was no buy or sell-out for our contract. This time we are told there is by the collection agency and we will take that option.There is no “write-off” on RRR’s part, only overcharges, lack of communication, refusal to correct mistakes made, withholding of information, and the selling of unfulfilled promises. It is the unfulfilled promises part of the contract which makes me ask for a full refund. RRR is listed as a [redacted]). [redacted] should be aware of how their title is being used. The [redacted] prides itself with being “upstanding” and RRR has not been that with us (and others). I do not know who wrote the response to Revdex.com but If it is [redacted] (owner) who has offered for us to call and speak with them, after all the prior un-returned phone calls, on our part and collections, does he expect us to respond to that? No, because the only way I have been able to get RRR to respond is by voicing my experiences. Now he wants to pursue legal action.
Regards,
[redacted]

Mr. [redacted]
I am attaching my contract where it states the $300.00.  If you would have looked before you sent this
you would see that the account is in good standing.  My husband and I have been members since July
2005 and we were rarely in bad standing. 
To charge $30 for $6 certified letter is a bit ridiculous for someone
who has paid their dues since 2005.   A
call first would have been more appropriate. 
As far as transferring the membership I have a buyer who is
leaving messages for [redacted] who does not return calls.  I know the feeling because this has happened
to me. [redacted] also stated she would have you call me.  This call from you also never occurred. This
is now my second potential buyer and I may have to possibly go to a third due
to all the run around.  I already have 3rd
person calling because I am giving membership away.
 There is also a lady
that answers the phones from the country store that is extremely rude to
callers.  I did not get her name.  The only gentlemen I have spoken with was the
man who called me on Saturday in regards to the transfer.  [redacted] told me you only transfer memberships on
Monday and Tuesday and the man I spoke to on Saturday stated that was not
true.  I did not tell anyone anything
about the contract that was not true.  I
had an interested person ask [redacted] about sharing the contract and she told them that
it was not allowed.  The person did ask
me about this after he spoke with [redacted].  The
person I spoke to on Saturday told me they would have to dig through boxes to
find my contact so I am attaching it for your convenience. 
I always said nothing but nice things about the resort but
then again I was never trying to transfer my membership.  This has been a nightmare.
Thank you,
[redacted]

[redacted] purchased membership from Roaring Run on April 28, 2006.The agreement included maintanence fees in the amount of $198.00 yr.[redacted] did not stick to the agreement. We had to turn this account over to [redacted] twice. Prior to turning an account over to collections we send four...

different letters and invoices, one certified letter, and three phone calls from Resort. If we do not receive any response or we cannot get member to pay we send to collections. This happened to [redacted] not once but twice. After the first time we had to write off $241.91.Upon receipt of this complaint and after reading [redacted] statement that [redacted] agreed that our balance was questionable we called [redacted] said they never said that! They also told us they negotiated a payout from [redacted] in the amount of $1000.00 which they paid on March 3rd. Prior to March 3rd Priemer's had not made a payment since November 2013!!!  And now on March 4th they file a complaint accusing us of questionable billing practices and wanting their initial membership cost they paid in 2006 refunded.And if that is not enough on March 3rd [redacted]'s sent an e-mail to [redacted] accusing Resort of unethical business practices!!If [redacted]'s want to speak to me I can be reached at Resort phone [redacted] and I would be happy to talk to them.If they put out ANY more comments regarding unethical practices or any other negative comments I will proceed with a law suit. Resort attorney, [redacted], has the [redacted]/[redacted] e-mails from March 3rd and he has indicated to me he has enough information to move forward if need be.

Re:
[redacted]  ID # [redacted]
 
[redacted]
was told correctly by [redacted], the Resort Administrator, that the total charge for
a member to transfer their membership is $500.00.  When we talk to a potential buyer on behalf
of a member that is what we say. When the member...

calls us for details prior to
selling their membership we give them the details. If the member requests the
breakdown then we tell them $300.00 for the transfer and $200.00 processing
fee.
This has
been our policy for 15 years. I don’t know where things went wrong with [redacted]
but I am sorry they did.
Additionally
all transfers are required to pay the first years maintenance fees in advance.
This has also been our policy for 15 years. Once they are members then they can
pay them quarterly. [redacted] apparently thinks new transfers can pay quarterly
starting out. That is not the case.
[redacted]
recently received a certified letter from us demanding payment of past due
amounts owed resort. She also incurred late fees and a fee for the certified
letter. [redacted] will need to pay all amounts owed Resort before a transfer can
take place.
We have
received a phone call from another prospect for [redacted]’s membership and it
appears the new prospect has been told some things regarding family use that
are not consistent with her membership and the transfer is in jeopardy.
I really
suggest [redacted] call [redacted] to get clarity on her membership, the transfer costs
and procedures, and pay the balance on her bill.
For the
record we have transferred 9 memberships for our members in the past two weeks.
 
 
[redacted]
Owner

Review: My husband and I have been trying to transfer our membership to roaring run resort and the resort is charging transfer fees that are not what is stated in the contract. Based on my current contract I told the buyer that the transfer fee which is listed in paragraph 6 transferability of membership item J states that a transfer fee of $300 shall be charged for the transferability of the membership. [redacted] from RRR stated it would be 500 plus 380 for first years dues that according to contract should also be paid quarterly. When my buyer called to talk to [redacted] at RRR [redacted] stated she needed to talk to me again. I called her on Tuesday and she was to call me back that day. On Thursday she still had not called me back so I called again. [redacted] then stated that $300 is the transfer fee, there is a $200 processing fee (which was never mentioned in first call) and they have to pay first years fee of $380 that was supposed to be paid quarterly. My buyer has now backed out due to all these fees that are not listed in my contract. Roaring Run wants their members to abide by the contract terms yet they do not want to abide by the terms in the contract. I also asked to speak with Mr. [redacted] and was informed it would not be until the end of next week when he could return my call to address concerns.Desired Settlement: I want to be able to transfer my membership for the $300 that is stated in my contract. I do not want the buyer to have additional fees added on such as processing fees of $200 which in my opinion are transfer fees. I also want them to be able to pay their first year dues of $380 quarterly like every other member. They also need to call people back in a timely manner

Business

Response:

Re:

[redacted] ID # [redacted]

was told correctly by [redacted], the Resort Administrator, that the total charge for

a member to transfer their membership is $500.00. When we talk to a potential buyer on behalf

of a member that is what we say. When the member calls us for details prior to

selling their membership we give them the details. If the member requests the

breakdown then we tell them $300.00 for the transfer and $200.00 processing

fee.

This has

been our policy for 15 years. I don’t know where things went wrong with [redacted]

but I am sorry they did.

Additionally

all transfers are required to pay the first years maintenance fees in advance.

This has also been our policy for 15 years. Once they are members then they can

pay them quarterly. [redacted] apparently thinks new transfers can pay quarterly

starting out. That is not the case.

recently received a certified letter from us demanding payment of past due

amounts owed resort. She also incurred late fees and a fee for the certified

letter. [redacted] will need to pay all amounts owed Resort before a transfer can

take place.

We have

received a phone call from another prospect for [redacted]’s membership and it

appears the new prospect has been told some things regarding family use that

are not consistent with her membership and the transfer is in jeopardy.

I really

suggest [redacted] call [redacted] to get clarity on her membership, the transfer costs

and procedures, and pay the balance on her bill.

For the

record we have transferred 9 memberships for our members in the past two weeks.

Owner

Consumer

Response:

Mr. [redacted]

I am attaching my contract where it states the $300.00. If you would have looked before you sent this

you would see that the account is in good standing. My husband and I have been members since July

2005 and we were rarely in bad standing.

To charge $30 for $6 certified letter is a bit ridiculous for someone

who has paid their dues since 2005. A

call first would have been more appropriate.

As far as transferring the membership I have a buyer who is

leaving messages for [redacted] who does not return calls. I know the feeling because this has happened

to me. [redacted] also stated she would have you call me. This call from you also never occurred. This

is now my second potential buyer and I may have to possibly go to a third due

to all the run around. I already have 3rd

person calling because I am giving membership away.

There is also a lady

that answers the phones from the country store that is extremely rude to

callers. I did not get her name. The only gentlemen I have spoken with was the

man who called me on Saturday in regards to the transfer. [redacted] told me you only transfer memberships on

Monday and Tuesday and the man I spoke to on Saturday stated that was not

true. I did not tell anyone anything

about the contract that was not true. I

had an interested person ask [redacted] about sharing the contract and she told them that

it was not allowed. The person did ask

me about this after he spoke with [redacted]. The

person I spoke to on Saturday told me they would have to dig through boxes to

find my contact so I am attaching it for your convenience.

I always said nothing but nice things about the resort but

then again I was never trying to transfer my membership. This has been a nightmare.

Thank you,

I just read the response from the owners. I can tell you they lie about everything. The sales pitch is a lie. The assessment fees never pay for the items that they claim they need the money for. This is a huge scam and they have gotten away with it for many years. You are told that this package has value and you can resell it. You can't give it away. They sell unlimited numbers so they will not let you out. I even offered to buy my way out. They will not respond to you. I was scammed into a 10 year contract and it does not matter that they did not fulfill anything that they said. There is no one protecting the people that were lied to. If you don't pay their maintenance and bogus assessment fees then they turn you in to collections. You can not get out. You are held hostage. Who is protecting us? No one.

+1

Review: We have provided the company and its collection agency with proof of payments. The collection agency agrees we are in the right and billing needs corrected. Roaring Run Resorts refuses to correct and has add additional charges to our account.Desired Settlement: Refund and permenant closing of account

Business

Response:

[redacted] purchased membership from Roaring Run on April 28, 2006.The agreement included maintanence fees in the amount of $198.00 yr.[redacted] did not stick to the agreement. We had to turn this account over to [redacted] twice. Prior to turning an account over to collections we send four different letters and invoices, one certified letter, and three phone calls from Resort. If we do not receive any response or we cannot get member to pay we send to collections. This happened to [redacted] not once but twice. After the first time we had to write off $241.91.Upon receipt of this complaint and after reading [redacted] statement that [redacted] agreed that our balance was questionable we called [redacted]. [redacted] said they never said that! They also told us they negotiated a payout from [redacted] in the amount of $1000.00 which they paid on March 3rd. Prior to March 3rd Priemer's had not made a payment since November 2013!!! And now on March 4th they file a complaint accusing us of questionable billing practices and wanting their initial membership cost they paid in 2006 refunded.And if that is not enough on March 3rd [redacted]'s sent an e-mail to [redacted] accusing Resort of unethical business practices!!If [redacted]'s want to speak to me I can be reached at Resort phone [redacted] and I would be happy to talk to them.If they put out ANY more comments regarding unethical practices or any other negative comments I will proceed with a law suit. Resort attorney, [redacted], has the [redacted] e-mails from March 3rd and he has indicated to me he has enough information to move forward if need be.

Consumer

Response:

All they want is your money and lie to get it. They took away all the selling points that attracted me to the campsite, like no advance reservations, promised free internet and brought in pay service..Sold off prime site limiting use to only a few. No more free quests on holidays. (allowed 7 before). Started a $80.00 special assessment per year which was not in contract. Best of all my contract has been expired for a year and they are still billing me. Totally oversold and making us pay for services the promised.

Review: Several years ago, we purchased a camping membership with the Roaring Run Resort in Champion Pennsylvania. At that time, we were NEVER informed that this was a life time contract that we could ever terminate. Over the years, we have in good faith, been responsible for paying the annual membership dues and maintenence fees even though we were not using the facilities. In June 2015 a letter was mailed to the company explaining that we wish to end our membership because we were no longer using our RV for camping and were in the process of selling it. We requested at that time "any necessary paperwork that would be required to terminated our membership". Again on August 16, 2015 we sent another letter with the same information and requesting termination. To date, neither of the letters have received a response.

On October 12, 2015, we spoke with Judy K[redacted] at Roaring Run requesting a copy of the original contract be mailed to us. She stated at that time that the person in charge of the contracts was gone for two weeks. She would tell that person upon their return of our request. Asked for information to sell the information which was vague to say the least.

On October 29, 2015 another call was made to them asking for the contract. We were told she "would ask but we probably would not receive a copy because of balance due and that it was a LIFETIME MEMBERSHIP" (we had stopped paying the monthly dues at this point because they were not attempting to help us in anyway - not even a return phone call)

We did advertise our membership in several papers and had one inquiry but when this person learned of the required transfer fees, etc. they declined to purchase.

Please note that we have learned that we cannot even give this thing away to anyone without the new owners having to pay inflated fees. It is a perpetual nightmare !

This past Saturday, we received a certified letter from Roaring Run informing us that "our account will be turned over to [redacted] if payment is not received in this office by December 31, 2015. It further stated that we could "call the Administration Office to place our balance due on a debit or credit card."

A phone call was made to Roaring Run Resort on December 28th at 10:58 a.m. which we spoke again with Judy K[redacted]. She stated that we would have to speak with someone else who was conveniently not available. Asked that she leave message for this gentleman to return our call.

We have read the reviews posted on social media regarding similiar issues with other families and see that we are not the only ones to have difficulties with Roaring Run.

Our hope for resolution in this matter is that we can released permanently from this contract without any further fees or penalities. Never did we anticipate such a problem when we purchased this membership.

Additionally, the letter requests payment of $280.93 -- the bill we have from Roaring Run for January 2016 is 250.93 where did the additional $30 fee come from ???Desired Settlement: Termination of Contract in Writing with zero remaining balance. We also request that there be no "blemishes" on our credit history since this is a matter we have tried to resolve over the past six months.

Business

Response:

We received payment from Mrs. [redacted] late last week.At this point I would suggest she call Judy at Resort and request information on how to sell her membership if she is not going to use it.We handle dozens of transfers like this every year without difficulty.

Consumer

Response:

Review: I was recently called and was informed that I was picked from the ticket I submitted at the home and garden show in Pittsburgh, to get a free $50 gift card and either a free week of camping or a free two night stay at a hotel. All that my husband and I would have to do is go to Roaring Run Resort and look around and hear about the place. My husband and I decided to go and participate. We went to the resort on 5-17-14, listened as the man spoke about the resort. We decided it wasn't for us and were given our gifts. Yes, I did receive the $50 gift card, but when I was given the information regarding the free two night stay at the hotel, I was dissappointed. It was a two page brochure, from "[redacted]". It stated that you have to send in a $25 refundable cashier check or a money order. Then when making the resveration, it states, what is your annual income? and what major credit card you have?. This was a major red flag, this is a time share program. So, my free two night stay was a time share presentation.This gift was a hoax, and considering my husband and I just sat through a 90 minute selling presentation, I am going to sit through another 90 minute talk. I was not told this when I was talking to [redacted], who gave me information over the phone. I was told I would get a FREE two night stay in a hotel. I even asked her if any of this a time share, and she assured me "NO".Desired Settlement: A gift I can use with no time share attached.

Business

Response:

Upon receipt of this complaint I contacted [redacted] regarding whether a timeshare presentation was required to use the 3/2 getaway.

They explained to me that a timeshare presentation was not required. They also told me that out of the approximately 90 locations that they offer only three are timeshares. They did say that for example if a couple were going to an Orlando property (one of their three timeshare locations) they might very well be asked if they would like some free tickets to Disney in exchange for taking a presentation. This is optional and completely up to the individuals to decide.

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Description: CAMPGROUNDS & RV PARKS

Address: PO Box 729, Champion, Pennsylvania, United States, 15622

Phone:

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