Rob Stewart Construction

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] Regards, [redacted]

ROB S*** CONSTRUCTION *** ** ** *** ** ***
PA REG# 042491NOVEMBER 26, 2016Revdex.com *** *** *** COMPLAINT ID # ***I WILL GO THROUGH EACH SENTENCE IN THE COMPLAINT LETTER AND REPLY MY ROOF QUOTE WAS $8,AND MRCUSTOMER SAID THE OTHER QUOTE WAS EXACTLY
HALF THE PRICEMY STATEMENT WAS THAT MY MATERIALS FOR THE JOB WERE MORE THAN THE OTHER CONTRACTORS QUOTE SO I DO NOT UNDERSTAND HOW THEY WOULD DO THE JOB IN AN “APPLES TO APPLES" COMPARISONMY SECOND SELLING STATEMENT WAS “THERE IS ALWAYS THE POSSIBILITY OF HAVING AN UNFORESEEN ISSUE ON A JOBIF THEY ACCEPTED MY QUOTE AND HAD AN ISSUE I WOULD ALWAYS AVAILABLE AND WILLING TO ASSIST IN A TIMELY MANNER.”TWO WEEKS AFTER COMPLETING THE JOB THE CUSTOMERS CALLED, I WAS ON THE PROPERTY TO DISCUSS THE ISSUES WITHIN AN HOURMRCUSTOMER’S FIRST STATEMENT WAS THAT HE WANTED TO HIT MEMRSCUSTOMER THEN TOOK OVER MOST OF THE CONVERSATIONTHEY STATED THEIR CONCERNS WITH THE MAIN ONE BEING SOME RUST RESIDUE THAT WAS ON THE ROOFI WAS ALSO CONCERNED AT FIRST SIGHT OF THE CONDITIONAFTER REVIEWING THE SITE THAT DAY, I SUGGESTED THAT IT WAS SOME SHAVINGS ON THE ROOFSHAVINGS FROM THE SCREWS THAT WERE RAN THROUGH THE STEEL TO FASTEN THE MATERIAL IN PLACEWHILE STILL ON SITE WITH THE CUSTOMERS, I CALLED THE STEEL SUPPLIER ON SPEAKER PHONE TO ASK ABOUT THE CONCERNWHEN THE COMPANY DIDN'T ANSWER I LEFT MY NAME, THE HOMEOWNER'S NAME, OUR CONCERN AND BOTH OF OUR NUMBERS SO THE SUPPLIER COULD REPLYI THEN GAVE MRAND MRSCUSTOMER THIS COMPANY’S NUMBER.I RECEIVED A PROMPT RETURN CALL FROM THE SUPPLIER WITH A LOGICAL EXPLANATIONHE STATED THAT THIS WAS A PHASE OF PROJECTS AND THE SLIGHT RESIDUE LEFT BEHIND WOULD GET RINSED AWAY WITH THE ROTATION OF WEATHERHE ALSO STATED THAT IT HAPPENS ALL THE TIMEI TOLD HIM HOW UNCOMFORTABLE THEY WERE AND WOULD LIKE THIS TO BE STATED IN WRITINGHE WROTE THE LETTER AND I RETURNED TO THE CUSTOMERS TO DISCUSS THIS WITH THEMMRCUSTOMER’S FIRST SENTENCE TO ME WAS AGAIN HOW MAD HE WAS AT ME AND WANTED TO HIT MEI TRIED TO CALM HIM DOWN IN A VERY PROFESSIONALMANNER ASKING WHAT ALL THE PROBLEMS WERE NOW THAT WE HAD THE EXPLANATION ON THE RUST RESIDUEPLEASE KEEP IN MIND THIS RESIDUE CAN ONLY BE SEEN WHILE SETTING ON THE ROOF ON YOUR KNEES UP CLOSEIT IS NOT SOMETHING THAT IS VISIBLE FROM THE GROUND.THE OTHER COMPLAINTS WERE A SNOW RAIL THAT WAS INSTALLED 5/16” OUT OF PARALLEL WITH THE BOTTOM OF THE ROOFI DID NOT DISAGREE THAT IT WAS OR TELL HIM THAT IT WAS WITHIN TOLERANCESI SAID I WOULD GLADLY BUY THE $WORTH OF MATERIAL AND FIX THE MINOR MISALIGNED TRIM PIECE.THEY THEN STATED HOW THEY WERE NOT FOND OF THE TRIM PIECE USED FOR THE WALL TO ROOF FLASHINGI STATED, I AGREE THAT IT IS NOT AS PLEASING TO THE EYE BUT I HAVE ALWAYS FELT IT WAS A BETTER PRODUCT TO USE BECAUSE IT IS CUT TO THE PROFILE OF THE ROOFNOW PLEASE BARE IN MIND THE PRODUCT I ORIGINALLY USED WAS TRIPLE THE COST OF THE OTHER OPTIONTHE ONLY OTHER OPTION DOES LOOK NICERIT IS CONSTRUCTED WITH A FOAM STRIPIN MY PROFESSIONAL OPINION ONCE YEARS GOES BY THE TRIM COULD BLOW OUT DUE TO ADHESIVE FAILUREI TOOK FULL RESPONSIBILITY FOR THE TRIM PIECE SINCE I DIDN'T GIVE THEM THE OPTION TO PICK BETWEEN THE TWOI BOUGHT THE OTHER TRIM TO INSTALL AT THE SAME TIME WE ADJUSTED THE SNOW RAIL COMPLAINT.THEY STATED THE HIP COVER WOULD LOOK MUCH NICER IF IT WAS CUPPED AND BENT OVER RATHER THAN USING THE BLACK EXPANDABLE FOAM THE MANUFACTURER SUGGESTSI DIDN'T DISAGREE AND ALSO DID AS THEY ASKED.THE CUSTOMER DID NOT LIKE THE SCREWS THAT NEEDED TO BE INSTALLED THROUGH THE SIDING TO FASTEN THE WALL TO ROOF FLASHING AND THEY PREFERED TO HAVE THEM COUNTERSUNK, WHICH WAS A SKETCHY SITUATIONI WOULD HAVE PREFERED TO LEAVE THE FASTENER HEADS EXPOSED LIKE WE ORIGINALLY DID DUE TO THE SIDING BEING A FIBER BOARDI DID COUNTERSINK THEM AS REQUESTEDTHEN I PUT ONE COAT OF PUTTY ON THE HOLES AND HAD INTENDED TO COAT THEM ONE MORE TIME, SAND THEM FLAT, AND THEN TOUCH UP WITH PAINT THE NEXT DAY.THEY ALSO HAD A COMPLAINT ABOUT THE PAINT BEING SCRATCHED ON THE ROOFMRCUSTOMER TOOK ME UP TO SHOW ME AND WAS STATING THAT IT LOOKED LIKE SOMEONE TOOK A RASP OR FILE ACROSS THE RIBS OF THE ROOF IN A CERTAIN AREAMRCUSTOMER THEN STATED FOR A THIRD TIME HOW HE WANTED TO HIT ME.I ASSURED HIM THAT THESE WERE MINOR DETAILS AND I WOULD GLADLY TAKE CARE OF THEMI LOOKED AT THE SCRATCHES AND COULD OBVIOUSLY SEE THAT THERE WAS PAINT FROM ANOTHER PROJECT FROM WHEN THEY PAINTED THE ENTIRE HOUSEI SHOWED HIM HOW IT RUBBED RIGHT OFF AND SHOWED HIM HOW IT WAS PAINT FROM ONE OF HIS PROJECTS AND NOT ANYTHING WE HAD DONETHERE WERE A FEW SCRATCHES ON THE ROOF DURING MY INSPECTION WITH MR.CUSTOMERI DIDNT ARGUE ABOUT THE SCRATCHES AND BOUGHT A TOUCH UP PAINT KIT PROVIDED BY THE MANUFACTURER FOR SUCH INSTANCESIN MY DEFENCE HOW COULD WE TELL IF THE SCRATCHES WERE FROM ME INSTALLING THE ROOF OR HIM CRAWLING ALL OVER ITI DIDN’T ARGUE ABOUT THE SCRATCHES IN EFFORT TO PLEASE MY CUSTOMER.WHEN WE CLIMBED DOWN AND BEGAN TO DISCUSS THE PROCEDURE OF MAKING THE ADJUSTMENTS TO FIT THEIR PREFERENCESMR CUSTOMER WAS STILL VERY ANGRY, BUT I DIDNT SKIP A BEAT IN HANDLING THE SITUATION AND REMAINED PROFESSIONALI ASKED IF I WAS ALLOWED BACK TO DO THE ADJUSTMENTS OR IF HE WAS JUST ASKING ME TO WRITE HIM A CHECK TO HAVE SOMEONE ELSE DO THE ROOFHE OBVIOUSLY WANTED THE FULL REIMBURSEMENT MONEY(I NEVER INTENDED TO WRITE HIM A CHECK, I ONLY SAID THAT TO SEE WHERE HE STOOD.) MRSCUSTOMER STATED THEY JUST WANTED A GOOD JOB AND THEY FELT IT DIDN'T MEET THEIR EXPECTATIONSI SAID I DIDNT HAVE A PROBLEM DOING THE ADJUSTMENTS THEY REQUESTED(I THOUGHT TO MYSELF "YES I WILL DO THESE COSMETIC ADJUSTMENTS EVEN THOUGH THEY DO NOT COMPROMISE THE INTEGRITY OF THE ROOF OR THE ROOFS JOB TO KEEP WATER OUT OF THE HOME).I RETURNED TO MAKE THE ADJUSTMENTS ON NOVEMBER 16, I WAS WORKING ON REMOVING A SPOT ON THE GABLE END FLASHING (CAUSED BY SOME SEALANT SQUEEZED OUT AND I BEGAN TO REMOVE IT BUT RAN OUT OF LIGHT TO DO A PROPER JOB.) WHEN MRSCUSTOMER CAME OUTSIDE TO SEE HOW IT WAS GOINGSHE WAS VERY POLITEI TOLD HER WE NEEDED TO GET THE SEALANT REMOVAL FINISHED UP(ABOUT LINEAR INCHES) PUTTY THE HOLES ONE MORE TIME ON THE COUNTERSUNK SIDING FASTENERS, AND THEN DO THE TOUCH UP PAINT THE NEXT DAY SHE ASKED IF WE WOULD ALSO DO THE ONE SHEET OUT FRONT THAT HAD A MINOR DENT IN ITI SAID YES THAT I HAD ALSO PURCHASED A SHEET FOR THAT AND WOULD COMPLETE IT TOMORROWBARE IN MIND THAT ALL THAT ALL THE TASKS TO COMPLETE THE NEXT DAY WERE, THE PUTTY/PAINT ON THE SIDING (I ESTIMATE MINS), THE SCRATCHES WHOM WE DON’T KNOW WHO PUT ALL OF THEM IN THE MATERIAL (WOULD TAKE MINUTES), THE MINOR DENTED SHEET(ANOTHER MINUTES) AND THE INCH LINEAR SILICONE REMOVAL (MINUTES) I REASSURED HER I WOULD BE BACK AT 10ISH AM THE NEXT MORNING TO FINISHAFTER SPEAKING WITH HER I WENT UP ON THE ROOF TO GET A FEW LEFT BEHIND SCRAPS OF MATERIAL WHEN MR CUSTOMER POKED HIS HEAD OUT THE WINDOW AND VERY STERNLY IN AN ANGRY TONE ASKED WHERE ALL THE GARBAGE WAS ATI REPLIED “AHHH” WHILE TRYING TO GAGE HIS TONE ALONG WITH WHAT HE HAD SAIDHE THEN ASKED IF MY “AHHH” RESPONSE WAS ME CAULKING OFF TO HIM? I THEN SAID “NO, THE THE OTHER TWO GUYS ARE CLEANING UP THE MESS AND THROWING THE GARBAGE IN THE TRAILER.” I BEGAN TO TRY TO DISCUSS HOW WE WOULD BE BACK TOMORROWHE DIDNT HEAR ANYTHING AFTER I SAID THEY WERE CLEANING UP THROWING THE GARBAGE IN THE TRAILERHE STARTED TO INSINUATE HOW I WASSTEALING FROM HIM THAT HE HAD PAID FOR THAT STUFF(KEEP IN MIND THIS WAS A BID JOB NOT A TIME AND MATERIALS JOBSO IN REALITY IT WAS MY GARBAGE.) I WAS TRYING TO SAY YES WE WOULD GLADLY LEAVE IT BEHIND THAT I DIDN’T EVEN WANT IT, BUT HE KEPT GOING ON ABOUT ME BEING A THIEFFOR THE FIRST TIME IN ALL MY DEALING WITH HIM AND DESPITE THE NUMEROUS TIMES HE SAID HE WANTED TO BEAT ME UP I SAID "RODGER, I ALREADY TOLD YOU THAT YOU COULD HAVE THE GARBAGEYOU DON'T HAVE TO ACT LIKE A JERK TO ME, I'M TRYING MY BEST TO DO EVERYTHING YOU’RE ASKING”HE SLAMMED THE WINDOW DOWN AND I CLIMBED OFF THE ROOFI WENT OVER TO THE GUYS AND TOLD THEM TO UNLOAD THE GARBAGE THAT HE’D LIKE TO HAVE ITI STILL HAD ONE EXTENSION CORD AND A LADDER LEFT TO PICK UP AND LEAVE FOR THE EVENINGTHEN MRCUSTOMER CAME RUNNING OUT OF THE HOUSE, ALL POUNDS OF HIMHE WAS VERY ANGRY, SO ANGRY THAT I COULD BARELY TELL WHAT HE WAS SAYINGI REALIZED AS HE GOT CLOSER THAT HE HAD FINALLY GOT ME TO SAY SOMETHING (“YOU DON’T HAVE TO BE A JERK”) TO JUSTIFY WHAT HE’S BEEN WANTING TO DOHIT MEHE WAS COMING AT ME YELLING, SNORTING AND SCREAMINGAS HE GOT CLOSE ENOUGH HE RAISED HIS HAND AND STRUCK THE SIDE OF MY HEAD KNOCKING MY LIGHT AND HAT OFF YELLING “GET THAT LIGHT OUT OF MY FACE!” AND WENT ON TO SAY HOW HE WAS GOING TO BEAT ME DOWNTHERE WAS NEVER A MOMENT WHERE HE ASKED ME TO REMOVE THE LIGHT FROM ON MY HEADHE JUST CAME AT ME IN A RAGE AND REMOVED IT ALL ON HIS OWN IN ANTICIPATION THAT I’D STRIKE HIM BACKI STATED I JUST WANTED TO GET MY TOOLS AND GET OUT OF THERE, BUT HE WAS SO WORKED UP THINKING I WAS TRYING TO PROVOKE HIM, THAT HE DIDN’T EVEN HEAR MEONE OF MY GUYS SAW ALL OF THIS TRANSPIRE AND THE OTHER GUY WITH ME HAD HIS BACK TURNED AND DID NOT WITNESS ACTUALLY SEEING THE STRIKEHE DID TRY TALKING TO MR CUSTOMER BY SAYING I WASN'T CAULKING OFF TO HIM, THAT I ONLY STATED I WANTED TO GET MY TOOLS AND LEAVE.I DIDN'T WANT TO REPORT THIS ISSUE BECAUSE I AM FRIENDS WITH HIS DAUGHTER AND SON IN LAW I DECIDED TO REPORT THIS AFTER TALKING TO THE STATE POLICE THAT NIGHT AND MY LAWYER (WHOM I’VE ONLY HAD TO USE IN SETTING BUSINESS UP)THEY ALL SAID I NEEDED TO REPORT IT FOR FUTURE DEALINGS SUCH AS THIS ONEPLEASE FEEL FREE TO CONTACT THE PSP IN RIDGWAY PA TO ASK ABOUT MY STATEMENT.IN MY DEFENSE EVEN CONSIDERING THE THREE THREATS FROM MRCUSTOMER, I RETURNED TO DO THE ADJUSTMENTSAFTER THE WAY MRCUSTOMER TREATED ME THE EVENING OF NOVEMBER 16TH AND HE FELT IT NECESSARY TO STRIKE ME, I HAVE CHOSEN NOT TO RETURN TO HIS RESIDENCE AND COMPLETE THE HOUR TO FINISH THE ADJUSTMENTS.IN THEIR STATEMENT TO YOU THEY MENTIONED THAT THERE WAS AN ADDITIONAL PRICE ABOVE AND BEYOND THE $THAT WAS AGREED UPON.THAT WAS FOR THE COST OF THE CEILING THEY WANTED DONE IN ALUMINIUM SOFFITWE AGREED ON THAT AFTER THE ROOF WAS COMPLETESO IT WAS A DIFFERENT JOB COMPLETELY.MRCUSTOMER’S JOB WAS VERY COMPLICATED BECAUSE THE HOUSE WASN'T FRAMED PROPERLY WHEN IT WAS CONSTRUCTEDTHERE WERE DIPS IN THE RAFTERS THAT MRCUSTOMER WANTED SHIMMED UPWHEN WE ORIGINALLY DISCUSSED THE DIPS TO BE REPAIRED, MRCUSTOMER ONLY SPENT MINUTE IN REFERENCE TO SHIMMING THESE UPI SAW FROM THE GROUND THE TWO MINOR DIPS HE WAS REFERRING TO WHICH I ASSUMED WOULD TAKE MAYBE AN HOUR TO SHIMWE SPENT FOUR DAYS SHIMMING THIS ROOF TO HIS EXPECTATIONS WHILE HE POINTED OUT FROM THE GROUND WHERE ELSE IT NEEDED DONEDUE TO THE EXTRA TIME/DAYS WE HAPPILY SPENT TRYING TO PLEASE HIM, l RAN OVER BUDGET $I DIDN'T ASK FOR ANY REIMBURSEMENT BECAUSE OF THE TIME IT TOOK TO SATISFY HIS EXPECTATION, I AM VERY HAPPY TO GO ABOVE AND BEYOND TO PLEASE MY CUSTOMERSI KNOW I CAN LEGALLY ASK FOR UP TO 10% OVER THE COST WHEN ISSUES ARISE WITHOUT A NEW CONTRACT.I LOGGED ON AVERAGE HRS A DAY ON THE PROJECT WHEN THE OTHER GENTLEMEN WORKING THERE LOGGED AN AVERAGE OF HRS A DAYI DID NOT JUST SELL THIS JOB AND SHOW UP FOR A PAYCHECK WHEN IT WAS DONEI WAS ON SITE.THE STEEL MANUFACTURERS IMPRESSION OF MY INSTALLATION OF ROOF WAS THAT THE INTEGRITY OF THE ROOF WASN'T COMPROMISEDTHE MANUFACTURE WOULD NOT ARGUE THE FACT THAT THERE ARE MANY DIFFERENT WAYS TO DO THESE INSTALLATIONS AND THAT MINE WAS CORRECTTHEY STATED THAT THE WAY I INSTALLED THE ROOF WAS CORRECTHE ALSO STATED THAT THERE ARE PROBABLY FIVE MORE WAYS TO INSTALL THIS TYPE OF ROOFNOW IN THE CUSTOMER'S DEFENSE HE SAID THAT THE MINOR ADJUSTMENTS I OFFERED TO MAKE WOULD PROBABLY LOOK MORE PLEASING BUT THAT THE WAY I HAD DONE IT WASN'T NECESSARILY WRONG.I DID THE ADJUSTMENTS THEY REQUESTED ON WEDNESDAY NOVEMBER 16TH THE MATERIAL WAS DELIVERED TO ME THE PREVIOUS FRIDAYWHICH I FEEL WAS IN A TIMELY MANNERTHERE WAS NEVER ANY STRONG LANGUAGE USED OTHER THAN REFERRING TO HIM AS ACTING LIKE A JERK AFTER ALL HIS THREATS AND HOW HE WAS YELLING AT ME.THIS IS MY SIDE OF THE STORY AND OUR SITUATIONI THANK YOU AND ASK FOR YOUR HELP IN PUBLISHING MY SIDE OF THIS JOB FOR OTHERS TO SEE.ROB S*ROB S*** CONSTRUCTION*** ** *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted]
Regards,
[redacted]