Rob's Painting

This email is in response to your letter sent to me on October 24, I am responding to the complaint made by Ms*** [redacted] , # [redacted] I am a self-employed painter who does not have any employees I hire subcontractors to help me complete the work and I am at the job and manage them I met with Ms [redacted] ’s husband when I came to bid the job She was not there and the following estimate was accepted by them:·Pressure wash the exterior·Sand the bare spots·Prime the bare spots·Paint one (1) coat on the body·Paint two (2) coats on the deck spindles·Paint the windows (wood ones)·Paint the inside porch (ceiling and walls) There is no mention of screens when I looked at the jobI painted them at no charge to the homeownerAlso noted, the hand rails were not peelingThere is no mention in the estimate that they accepted of sanding the handrails or spindlesThey were bare spot primed and two coats were applied as quotedI also painted the underside of the deck at no chargeUpon completion after returning to the job to complete touch-ups, Ms [redacted] sent me two pictures of what she felt needed correction after I came backOne is of the blue paint on the screen which is a swiped paint brush markInteresting part of this is that where this is done there is no blue paint anywhere that this would make sense to be done hereShe is the only one who had the blue paint brushThe second picture she sent is of a perfect small square on an under hangI don’t know how this would be thereIt makes no senseUpon receiving the pictures, I offered to send out a subcontractor and they declinedIf Ms [redacted] was so concerned on October 8, why did she not stay and review all the issues with my workShe reviewed her home and stated everything was okay and she paid meMs [redacted] is fabricating everything and the list just keeps growingI have completed everything that we agreed upon and I did go back myself with a subcontractor to make sure any issues she had were doneThank you [redacted] Ruemler***’s Affordable Painting(262) 490-5415www.***saffordablepainting.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Pictures do not lieThere is no blue paint on screensAll the screens have yellow paint on them not blueWhen *** said he would send out a subcontractor, that is when I told him to call my husband to set up a time to meet with him upon his arrival home from being out of town due to work. The screens and hand rails were discussed with *** by both me and my husband together. Again, if *** had subcontractors, it is his responsibility to make sure jobs are done correctlyThe main issue is the sloppiness of the job, no clean up work was done, missing paint spots, paint on brand new aluminum windows and their drip edge and sliding doors, paint on all hinges, door handles and all screens have paint on them (along with painted on painted on but also huge drip marks on more than one screen), paint on previous unpainted wood, previous color scheme not followed, no cutting in or detail work doneBasically the paint was just slopped on house
Regards,
Vicki ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***(SEE BELOW FOR RESPONSE)NOTE: I WANT TO SEND PHOTOS BUT NOT SURE HOW TO DOTHEY ARE LOCATED IN A DROP BOXIS THERE AN EMAIL ADDRESS I CAN SEND THEM TO? In response to ***'s message:First off we hired ***'s Painting, we were never told that there would be subcontractors. *** stated that he has a good crew working for him and that they could bang out the job. Regardless of the fact that subcontractors were used to paint the home, we had a signed written proposal with ***'s Painting and *** Ruemier is the one that is responsible for this deplorable paint job. *** stated in front of me and my husband that the screen frames on the screened porch would be included, who would paint their whole house and not have the screened in porch frame not painted? ***'s "crew" was here for day of pressure washing, days painting and a return trip for hours when he came back on October 8th, to fix the areas that I saw where paint was missing. When *** came back to fix the areas that I saw, which I marked with blue painters tape, I stated that these were the only areas that I saw at this time and that he needs to go around the whole house and inspect the house for all areas that were missed and/or needed to be repaired.As far as me with the paint brush, I was fixing huge paint drips where they had just painted and I had stated to *** what I was doing, which he turned around and yelled at his "employee" I did not just laugh and walk away. When *** and one of his "employee" came to my house on October 8th for four hours to make sure I was happy and to receive payment. He was very disgruntle and unprofessional towards me when I was showing him the areas that I had that saw needed to be fixed. When he came to tell me that he was finished I looked at a spindle and still saw unpainted wood (as per contract the spindles were to have two coats of stain/paint), about an hour later he came back to me saying they were finished. Since I was unavailable to do another walk around the house at this time, I trusted that *** went around the house and fixed all areas The attached pictures were taken two weeks after October 8th when *** was saying the job was "finished". I must also state that this time, this is only the second time this house has been painted. The existing paint scheme was to remain the same, for example, blue on blue, yellow on yellow, white on white. Due to their unprofessionalism, many areas were painted to be covenant for them so they did not have to properly cut in the paint were the different paint colors meet. (ie yellow was painted over white and blue areas, yellow paint on ceiling which was white, blue paint on ceiling which was white) . The following photos were taken by my husband after returning home from being out on town for business for weeks(he was not around during the painting)The follow numerous photos show the lack of preparation work before applying paint. These photos show the non use of tarps, tape and coverings to protect unpainted surfaces . We do not see where any clean up was done, ie screen, hardware, etc.:Paint on screens (all new screens in 2016)Paint on hardware (handles and hinges) Drips on rock wallsPaint on bare wood deck and jointsMajor drips under spindles on unpainted decking wood and major drips on spindle rail (we have spindles which never received coats and there is major drips under all spindles)Fallen leaves , paint chips and debris were painted into new paintNumerous areas where old yellow paint shows through, no paint applied to those areasYellow paint on new white aluminum clad windows, sliding glass doors and flexible drip edge (new windows and new sliding glass doors installed in 2016) ( Per manufacturer, flexible drip edge is never to be painted, painting this causes it to dry out and crack and may cause water leaks in window. My husband was able to point this out due to the fact that he is a carpenter/contractor of years.) Railings not sanded and spot primed as per contractMy husband went around the house upon his return from out of town and was very upset to see paint on the aluminum cladding of brand new windows! As a matter of fact, he is disguised by the unprofessionalism of the whole paint job.The last contact I had with ***, I ask that he call and meet with my husbandTo date is has not called my husband nor made any attempts to meet with him. *** texted me to say that he would send a subcontractor to fix areas. We no longer trust *** or one of his subcontractors to proper repair the unacceptable work that was done on our house. My husband is currently in the process of getting bids from other painting companies to see what it will cost us to have them properly cut in color separation, paint missed areas and clean up spills and drips on windows, screens, hardware and unpainted surfaces. We now ask that *** reimburse us to cover the cost that we will incur to correct the unprofessional workmanship incurred by him and his "crew"