Sign in

Rob's Transmission & Automobile Repairs, LLC

Sharing is caring! Have something to share about Rob's Transmission & Automobile Repairs, LLC? Use RevDex to write a review
Reviews Rob's Transmission & Automobile Repairs, LLC

Rob's Transmission & Automobile Repairs, LLC Reviews (2)

To whom it concerns, I need to amend my previous statementI was home when I responded and I was mistaken on what customer we were speaking ofI mixed up two different customersI did speak with Ms*** when she came in, she never asked if we would be able to put it back together if she
refused to fix itShe asked if we would be able to fix it and I said it would be no problem to repair itAfter that day, I spoke with her in regards to the issue and needing to remove the transmissionShe verbally ok'd the job and also via textMy service advisor then called once the transmission was out and apart and went over the priceMs*** felt it was a lot of money and told my advisor to put it back togetherAt that point she was read back the text and told that we do not do thatWhen she came in to pick it up, I told her that we could find less expensive options but she declinedI also explained that if they returned within days that we would apply the charge towards the repairAlso, we have all in writing if necessarySincerely, *** ***

Firstly, in November Miss *** brought her vehicle in for her transmission to be repairedShe had water contamination in her transmission so we rebuilt her transmission, replaced her radiator and performed a cooling system flushWhen she picked up her vehicle I told her to come back for
the mandatory day check (check for leaks, fluid level and drivability) and that she may need to have the fluid flushed again because it is hard to get all the contamination out of all the passages in the engineShe had a very nasty disposition at this timeMrs *** never came back for the day checkApproximately a months went by and I received a nasty phone call from Miss *** that her car was broken down again and we didn't fix her car rightWe had it towed in promptly only to find out that someone else had replaced a section of rubber transmission hose and it had blown outNot only did I pay for the vehicle to be towed in but I also paid my technician to repair the line, fill the transmission back up with fluid and covered the parts which I didn't charge her anything for the service, as a courtesy even though she did not speak to me in anything besides swear wordsEven though I helped her out she still had a very nasty dispositionShe left with the vehicle and I didn't hear from her again until 7/at which time she had driven it until it stopped againWe informed her that we would need to pull the transmission out to see the cause of failure and if it was a warranteed repair we would take care of itOnce we opened the transmission, we once again found water contaminationWe removed the radiator and had it pressure tested at the local radiator shop and it passed the test which only means one thing, the transmission was contaminated intentionallyWhen I spoke with Miss ***, she once again was very nasty and I informed her that I was not going to tolerate the obscene language and if she didn't stop that I would hang up the phoneShe then calmed down and told me that *** had flushed the cooling system twice since it left hereShe confronted me with the possibility of *** contaminating itI then assisted her and *** with trying to get to the bottom of it***'s conclusion was that they didn't contaminate it and felt as is she had someone do it for herThey told me that she had told them that her brother or a friend had been checking it for herI went above and beyond to try to help this young lady despite her poor attitude and foul languageI also allowed her to leave her vehicle here at my facility for free while she tried to figure out what she could doI offered options for repair but she declined allHer brother came on a Saturday to pick up the vehicle, I was not at the shop, nor was the tech who worked on her vehicleThe staff did the best they could to gather up the parts that had been sitting around for a yearI contacted her brother and informed him that I still had some of the parts and we have been in communication for the last week trying to coordinate him getting the partsIn no way did we deliberately try to keep parts nor did we accuse ***. This young lady is just trying everything she can to find any way out of having to repair her car againI don't know how her transmission got contamination in it but it wasn't from our job or our parts

Check fields!

Write a review of Rob's Transmission & Automobile Repairs, LLC

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Rob's Transmission & Automobile Repairs, LLC Rating

Overall satisfaction rating

Address: 11 Roseland Ave, Warwick, Rhode Island, United States, 02888-5922

Phone:

Show more...

Web:

www.robstransmissionautorepair.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with Rob's Transmission & Automobile Repairs, LLC, but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for Rob's Transmission & Automobile Repairs, LLC

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated