Robart Pinchless Bits

I had placed an order for a horse bit online with Robart Pinchless Bits. Two days later I cancelled the order & received a confirmation on Oct. 4th that my order had been cancelled. I have yet to receive a refund on my credit card. I have emailed three times asking for a refund to my credit card that had been charged during the initial order transaction.Product_Or_Service: Pinchless horse bitOrder_Number: 1238Desired SettlementI want the amount that was charged to my credit card during the initial order refunded back to my credit card.