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Robbie's Service Center, Inc.

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Robbie's Service Center, Inc. Reviews (3)

In response to complaint Dependable Towing was contracted by AAA Motor Club to tow this vehicleThis vehicle was towed to *** Autobody in Peoria Heights and was supposed to go to *** other shop o Pioneer ParkThis Mercedes Benz was towed in accordance to Mercedes factory procedures using special
equipmentThis vehicle was driven to the other *** shop by *** AutobodyWe deny this claim.Respectfully,*** ***

I sent my service driver to jump startour jump pack did show altwas not charging when driver was finished he told her he thought altwas bad, but should double check to be 100% sureI fell that aqualified tech would have tested before replacingNot gone onsomeone elses opinionI tried to
explain thatto her.Dependable Towing*** ***

I am rejecting this response because:
The tech did in fact jump start my battery but also told me that my battery was 100% fine and did not need to be replacedThe tech stated the alternator did need to be replaced, being this is what they do for a living I trusted his judgmentOnly after replacing the alternator & realizing I was still having problems did another tech come out to verify the problem correctlyThe 2nd tech stated the 1st tech did not properly test my car and should have told me that my battery was no longer chargingAfter calling Dependable Towing & speaking w, shannon on a Saturday he advised me to call MondayI called Monday and was not able to get ahold of him nor did he ever call me back regarding my issueThat is horrible customer serviceHe advised me that Saturday was considered "after hours" and that Monday was the best day to call yet I never was able to speak to him again even after leaving a detailed message for him

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