Robbins Brothers

Sent: Tuesday, [redacted] 30, 7:PMTo: [redacted] Cc: [redacted] Subject: Complaint ID # [redacted] To whom it may concern, The Business [redacted] [redacted] of our Houston [redacted] location has been in constant contact with [redacted] in order to assist him on getting this issue resolvedAlthough Robbins Brothers did everything correctly in processing this transaction; and the funds appear to have transacted as they should, the card issuing bank has failed to complete the credit We have reached out to the different parties involved to facilitate the communication and help [redacted] expedite a solutionIt is our understanding that [redacted] has contested the charge with the credit card company and is currently unavailable to give us further information on the status of the issueWe remain at [redacted] disposal in order to provide him with as much assistance as we are able toSincerely, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Although it took months, the funds have finally been received by my bank.
**

Sent: Friday, *** 23, 11:AMTo: ***Cc: *** ***Subject: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** To Whom it may concern, We continue to work with all parties involved in this matter; our client and the credit card companies processing banksUnfortunately; the timing for reaching a resolution is not under our controlWe have presented all the facts to the credit card company processing bank and they are conducting their investigationIt is our understanding that the charge in question is under dispute and our client is not responsible for the charge while this investigation is being conductedWe are doing everything in our power to facilitate the processing of this transaction It would not be accurate to say that our company response is not adequate, since we are following the steps needed to solve this complicated issueWe will provide an update once we successfully complete the refund transaction and are available to answer any further request for informationBest, *** *** *** ** *** Robbins Brothers | The Engagement Ring Store*** *** *** *** ** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Sent: Tuesday, [redacted] 30, 2014 7:28 PMTo: [redacted]Cc: [redacted]Subject: Complaint ID # [redacted]  
font-size: 10.5pt;">To whom it may concern, The Business [redacted]  [redacted] of our Houston [redacted] location has been in constant contact with [redacted] in order to assist him on getting this issue resolved. Although Robbins Brothers did everything correctly in processing this transaction;  and the funds appear to have transacted as they should, the card issuing bank has failed to complete the credit.  We have reached out to the different parties involved to facilitate the communication and help [redacted] expedite a solution. It is our understanding that [redacted] has contested the charge with the credit card company and is currently unavailable to give us  further information on the status of the issue. We remain at [redacted] disposal in order to provide him with as much assistance as we are able to. Sincerely, [redacted]