Robbins Madanes Training

I inquired to Robbin-Mandanes Training. I spoke w/ Quovadis Burwell. He offers 2 option for Core100 for $3500 w/ 6 months live power calls or a “platinum upgrade” core200 that includes 2yrs live for $5000.I received an email with both links the core100 & the “Platinum Upgrade”which has Tony Robbins picture front and center saying to be one of the top 50 trained coaches upgrade today as well as the web address as /platinumupgrade. I pay the $5000. get a welcome email says first 20 to signup would receive a ticket to UPW to see Tony! Customer service responds to me saying they have no idea how I got that link that was an old promo from last year not even available for purchase until the fall & That I would purchase the core100 for $3500 first & platinum upgrade core200 was a separate charge of $5000. What? They tell me they will refund the 5000 and just charge me the 3500 for the core100. Qouvadis never told me that the core100 had to be purchased separate from the core200 and it’s not an “upgrade Option” because that’s exactly what he sold it to me as. His manager Steven Cawiezell calls me. he offers the same refund option.I say no b/c I know what I was told and promised. You can’t advertise one thing and then say another after i’ve paid. I reviewed this all very carefully and made a HUGE decision about my future. I made this decision based on the information that was given by a representative of this company and I expect for this to be honored. I just wanted what I was told and promised. Steven told me that probably isn’t going to happen. I also request to speak to someone above him and am told he is the highest level I will speak to. I have Steven follow up thru email and we finally touch base on monday after the weekend. He informs me he was able to add the core100 at no additional charge.that I will get the core100 & the platinum for the price I paid.I confirm that the power calls and labs are for 2 years, he responds well its actually 12 months now but since you were told that I will honor It. Not only told that but also on the webpage I was sent.In one of the final emails he’s basically telling me he has no way to reset the refund period of 30 days and I say I’m not comfortable having a refund period going back to when I didn’t even have the material to review.All they had to do was honor what was said and advertised! Add material to my account.Reset the refund period.Even the website is misleading and false advertising saying UPGRADE and not to mention I should have never even been sent the link. I even get a welcome email about a promo that has long since ended.
He leaves it off he is working on it now again but needs to talk to others in the company.
I then receive a message from customer service .
Hi Michelle,
Mark asked me to pass this email on to you after your conversations with Steven in our enrollment department:
This is Mark Peysha. I understand there was some confusion about the training materials that come with the Platinum Program. I’m sorry to hear this. This training is offered only once per year and only to previous Core 100 students. This offer was made to you without my permission. I apologize for the resulting confusion and will discuss it with all parties involved so it doesn't happen again. 

We will go ahead and issue a full refund to you for the Platinum program. If you’d like to proceed with the Core 100 training, we are happy to offer you a 10% discount.
Warmly,
Debbie
Robbins-Madanes Training
Are you kidding? After over a week of emails and calls back and forth. And having Steven Cawiezell agreed to include the core100 in the $5000 charge like originally advertised to me getting thru all of that. Now the entire thing is taken back by the great and powerful oz .. that doesn’t even have the respect to face me? Where's this guys coaching skills? Where is his communication? Where is his respect for others? He’s written books about coaching but this is how he chooses to handle a serious matter like this. We aren’t talking about a purchase of a shirt. And it’s not even just the $5000. This is a life decision. A career path. Truly coming to a point where I trusted in a program enough to spend $5000 based on advertising, emails and information provided by the company. and then to be treated like this with no regard. There’s actually multiple past webpages I pulled after the fact that stated the core100 was included in the platinum and listing it as an upgrade. There is conflicting info all over the place. I wrote back to customer service that this was not acceptable and to have him contact me directly. And I got Silence. I then emailed the next day Ive still gotten the same. Nothing. It’s been days and refusal of any communication from the company. My account has since been completely shut off. This is not acceptable behavior by a company and they should be held accountable. False & misleading advertising is not something that should be taken lightly.

Review: Nearly 2 years ago I signed up to do the RMT training programs for Coaching Women and Breakthrough Coaching. I am very disappointed in what I received and when I received it. The quality of the videos, which were rough cuts from a tv show were disappointing at best.I understand that you had a 30-days refund policy, however a lot of these problems were not obvious within that timeframe. I actually signed up 3 weeks before the program began. 1. At the very beginning, [redacted] actually said that the other core program (I cant recall the name exactly but think it was Strategic Interventions) was part of the package but when I went back to verify that the video that caused me to register was pulled within two days of airing, leading me to believe the entire package had a much higher value than it ended up having. So I believe there was some initial misrepresentation but I cant prove that.2. Initially, the web site to access the program was poorly designed and difficult to navigate and track. I wrote to Magali privately and got a response from her that you were planning to change it but that didnt happen until very much after the first 30 days was up.3. There was a lot of confusion around calls, how to submit homework, how to get buddies, etc. There were scheduled calls that were cancelled at the last minute, sometimes people were not on time for the calls (Chloe in particular).4. I expected Id be able to do the course at my own pace but that wasnt completely realistic because some of the video [redacted]ks were bad, we needed the weekly calls to gain the knowledge to complete the coursework. My expectation was that I could complete both courses within a 6 mos period and was off work at the time. I went back to work and then found the calls were not convenient at all.5. At some point I completely disconnected and when the accounts and logins changed for the second course on Coaching Women, I was so far disconnected that there is no way for me to complete the course at this point and I dont have any interest in trying. I lost my momentum because you didnt offer the courses in the expected timeframe.6. The coursework submission process was not well thought-out and I actually lost my input because of timeouts several times before I found a way to save my inputs before sending them off.7. It took you more than two years to deliver on the promise to send the Breakthrough Coaching Videos which in itself was very misleading and confusing. This is really appal[redacted]g!I have more complaints, but at the end of the day, I believe you started the program before you were quite ready and then kept changing it as people complained. I feel that for that reason alone, I should get my money refunded. I have completely moved on and lost all my desire to complete the program at this point. I have not opened my videos and would be happy to return them. BTW, it is difficult to evaluate a program in 30 days that is not even fully complete.Regards,[redacted] (home)[redacted] (office)Desired Settlement: I would like my money refunded in total. I will take a check. I will return the 2 1/2 years in coming DVDs (I have no use for them) and want nothing further to do with this company.