Robbins On Main

Deborah Brown, Revdex.com Resolutions Consultant Sorry to have not gotten back soonerThis is the time of year we are not always around as this is the major Gift Buying Month As Isaid we are only too glad to give MrsCarter a refund on the same credit card that it was purchasedIjust talked to the credit card company: Commerce Bank in Kansas City, MOI need a copy of MrCarter's receipt, as cash can only be given back on a Pin Debit transactionIf it was a regular Credit Card Charge, then a refund can only be made on the same credit cardThe company informed me it is a credit card rule nationwide Therefore, if we have a copy of the receipt, we can give her credit accordingly Thank youBunny Robbins

Complaint: [redacted] I am rejecting this response because: it is non responsive to the issue of my request for a cash refund with the receipt As I have previously stated, this item was a gift and I want the value of the gift given to me, not credited to the purchaser's credit card Their receipt does not state that this is their policy It does state 'Cash refunds only with receipt.' I will not be able to scan in the actual receipt until I am next in Montana, probably in March The item with receipt is sitting in our second home, since I wasn't about to trust these rude people and leave it in the R [redacted] ' possession without getting a refund at the time Both MsBunny R [redacted] and her husband (she is the 'owner' and he is the 'manager') were rude, derisive, laughing, and very unprofessional in my contact with them MsR [redacted] 'hung up' on me when I attempted to followup my in-person contact in the store by telephoning her She is the reason we 'couldn't even discuss.' The item has never even been removed from its packaging, I have the original receipt, and they are just trying to be obstructionist in the hope that I will give up and just keep this big-ticket item They've already delayed resolution beyond their days deadline for refunds, and will probably try to use that as their next excuse I will not just let this go Small claims court is next unless they send me a letter stating that upon presentation of the item and receipt, I will receive a full cash refund on the spot Sincerely, [redacted]

We were only too glad to give Mrs [redacted] s a refund Her husband paid for the item with a credit card and we just asked for that credit card She said she wanted cash, but it has to be put back on the original credit card or we give store credit Also, we did not mentioned the item was on sale to her as we were glad to accommodate her because it was a Christmas gift Our sales receipts have printed on them: No returns after days of purchase; No returns on Sale and Seasonal items; and so on, which doesn’t apply to this transaction We were sorry she was upset, but we were unable to reason with her or given even a chance to talk or present our side We said she could leave the item here as she was traveling and she could have her husband call when he arrived at his destination and we would give his card credit for the item I’m sorry we could not appease her wishes Sincerely, Bunny R [redacted]

Complaint: [redacted]I am rejecting this response because: it is non responsive to the issue of my request for a cash refund with the receipt.
As I have previously stated, this item was a gift and I want the value of the gift given to me, not credited to the purchaser's credit card.  Their receipt does not state that this is their policy.  It does state 'Cash refunds only with receipt.'  I will not be able to scan in the actual receipt until I am next in Montana, probably in March.  The item with receipt is sitting in our second home, since I wasn't about to trust these rude people and leave it in the R[redacted]' possession without getting a refund at the time.  
Both Ms. Bunny R[redacted] and her husband (she is the 'owner' and he is the 'manager') were rude, derisive, laughing, and very unprofessional in my contact with them.   Ms. R[redacted] 'hung up' on me when I attempted to followup my in-person contact in the store by telephoning her.  She is the reason we 'couldn't even discuss.' 
The item has never even been removed from its packaging, I have the original receipt, and they are just trying to be obstructionist in the hope that I will give up and just keep this big-ticket item.  They've already delayed resolution beyond their 15 days deadline for refunds, and will probably try to use that as their next excuse.  I will not just let this go.  Small claims court is next unless they send me a letter stating that upon presentation of the item and receipt, I will receive a full cash refund on the spot.  Sincerely,[redacted]

Deborah Brown, Revdex.com Resolutions Consultant       Sorry to have not gotten back sooner. This is the time of year we are not always around as this is the major Gift Buying Month.     As Isaid we are only too glad to give Mrs. Carter a refund on the same credit card that it was purchased. Ijust talked to the credit card company: Commerce Bank in Kansas City, MO. I need a copy of Mr. Carter's receipt, as cash can only be given back on a Pin Debit transaction. If it was a regular Credit Card Charge, then a refund can only be made on the same credit card. The company informed me it is a credit card rule nationwide.       Therefore, if we have a copy of the receipt, we can give her credit accordingly .       Thank you. Bunny Robbins

We were only too glad to give Mrs. [redacted]s a refund.  Her husband paid for the item with a credit card and we just asked for that credit card.  She said she wanted cash, but it has to be put back on the original credit card or we give store credit.  Also, we did not mentioned the item...

was on sale to her as we were glad to accommodate her because it was a Christmas gift.
Our sales receipts have printed on them:  No returns after 15 days of purchase; No returns on Sale and Seasonal items; and so on, which doesn’t apply to this transaction.
We were sorry she was upset, but we were unable to reason with her or given even a chance to talk or present our side.
We said she could leave the item here as she was traveling and she could have her husband call when he arrived at his destination and we would give his card credit for the item. 
I’m sorry we could not appease her wishes.
Sincerely,
Bunny R[redacted]