Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because until we receive the insurance papers and complete the steps to a resolution we would not trust that mr m[redacted] will do the right thing since he again never offered to go through the insurance company because he told us they would reject it. in addition he was told multiple times prior to the move about the chandeliers and knew how they were packed and he clearly saw them on moving day and he cleared them and tagged them. it was only when they were broken in florida that he tried to start saying something else and would not give us any paperwork for the insurance company. he continues to not tell the truth. thank you [redacted] and [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
yes she did have breakage of chandelier I personally delivered this customer when I did estimate they did not want to pay $200 for special crating they wanted to do it themselves. on the day of delivery there was no damage to crate when customer opened crate there were pieces of chandelier at bottom...
I did tell customer the reason for breakage was that it was not secured in crate it was tied to a bar on top and not secured properly in crate. I told customer when we pack chandeliers we tie them to crate to prevent movement which I showed them what problem was it was listed as packed by owner contents unknown,PBO,CU listed on inventory which I will be glad to send Revdex.com as far as insurance they declined extra valuation at orgion,coverage is .60 per lb which I discussed with customer at delivery they said that was un acceptable I also told them they could file a claim which they refused because of the coverage I also told them we are not responsible for the unprofessional way the chandelier was crated because there was no damage to crate the crate was covered with brown paper and was not visible for for inspection before loading it was put on top of load so that there was nothing on top of it it was up on top by it`s self. I also offered to help with the repair because customer was upset I was notified a week later that they did not want it repaired and were seeking $1000 from me for chandelier I told them I could not do that due to I did not crate it and if I crated it I would have no problem with it if I did crating that they did not want to pay for that service. I felt that I did everything to make this situation rite I will still entertain claim to be submitted to insurance company if they would like but again they chose not to pay us to crate chandelier and not take xtra valuation thank you thomas m[redacted] president [redacted]
I will send claim form registered mail friday morning please have customer fill out and send back to maher van lines [redacted] and I will forward to insurance company with all paperwork. regarding me see chandelier i seen a crate that was covered in brown paper where nothing was visible of how it was packed inside the crate arrived in tact with no visible damage done by m[redacted] again I did offer to supply claim form on day of delivery I will personally take care of this with insurance company thank you tommy maher
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because mr m[redacted]'s response is simply not true. he did not offer nor did we decline him to pack our two chandeliers that were broken upon delivery in florida. there was no such conversation. we told him from the first time we met about the chandeliers which were still hanging in our home and he told us to just crate them. on moving day he could clearly see and was told that these were the chandelier crates. we did pay 200 dollars extra for insurance and in florida he told us we couldnt use the insurance because the company would reject the claim. mr m[redacted] did nothing to assist us even after we paid cash for the services with the extra insurance as well as my husband working side by side with them to move our belongings. approximately 4 days after our move was completed mr m[redacted] called my husband and told him he would be willing to try to work out something so that we would be happy. we told him that both chandeliers as he previously knew where from morocco and we had paid over one thousand dollars for them, actually we paid more than that. he told my husband to come up with a number and call him. we both decided that 500 dollars would be fair as they cant be repaired. my husband called mr m[redacted] three times and never received a return call and that is why we had no other recourse than to contact the Revdex.com. his response is not at all what occured. thank you [redacted] and [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because until we receive the insurance papers and complete the steps to a resolution we would not trust that mr m[redacted] will do the right thing since he again never offered to go through the insurance company because he told us they would reject it. in addition he was told multiple times prior to the move about the chandeliers and knew how they were packed and he clearly saw them on moving day and he cleared them and tagged them. it was only when they were broken in florida that he tried to start saying something else and would not give us any paperwork for the insurance company. he continues to not tell the truth. thank you [redacted] and [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
yes she did have breakage of chandelier I personally delivered this customer when I did estimate they did not want to pay $200 for special crating they wanted to do it themselves. on the day of delivery there was no damage to crate when customer opened crate there were pieces of chandelier at bottom...
I did tell customer the reason for breakage was that it was not secured in crate it was tied to a bar on top and not secured properly in crate. I told customer when we pack chandeliers we tie them to crate to prevent movement which I showed them what problem was it was listed as packed by owner contents unknown,PBO,CU listed on inventory which I will be glad to send Revdex.com as far as insurance they declined extra valuation at orgion,coverage is .60 per lb which I discussed with customer at delivery they said that was un acceptable I also told them they could file a claim which they refused because of the coverage I also told them we are not responsible for the unprofessional way the chandelier was crated because there was no damage to crate the crate was covered with brown paper and was not visible for for inspection before loading it was put on top of load so that there was nothing on top of it it was up on top by it`s self. I also offered to help with the repair because customer was upset I was notified a week later that they did not want it repaired and were seeking $1000 from me for chandelier I told them I could not do that due to I did not crate it and if I crated it I would have no problem with it if I did crating that they did not want to pay for that service. I felt that I did everything to make this situation rite I will still entertain claim to be submitted to insurance company if they would like but again they chose not to pay us to crate chandelier and not take xtra valuation thank you thomas m[redacted] president [redacted]
I will send claim form registered mail friday morning please have customer fill out and send back to maher van lines [redacted] and I will forward to insurance company with all paperwork. regarding me see chandelier i seen a crate that was covered in brown paper where nothing was visible of how it was packed inside the crate arrived in tact with no visible damage done by m[redacted] again I did offer to supply claim form on day of delivery I will personally take care of this with insurance company thank you tommy maher
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because mr m[redacted]'s response is simply not true. he did not offer nor did we decline him to pack our two chandeliers that were broken upon delivery in florida. there was no such conversation. we told him from the first time we met about the chandeliers which were still hanging in our home and he told us to just crate them. on moving day he could clearly see and was told that these were the chandelier crates. we did pay 200 dollars extra for insurance and in florida he told us we couldnt use the insurance because the company would reject the claim. mr m[redacted] did nothing to assist us even after we paid cash for the services with the extra insurance as well as my husband working side by side with them to move our belongings. approximately 4 days after our move was completed mr m[redacted] called my husband and told him he would be willing to try to work out something so that we would be happy. we told him that both chandeliers as he previously knew where from morocco and we had paid over one thousand dollars for them, actually we paid more than that. he told my husband to come up with a number and call him. we both decided that 500 dollars would be fair as they cant be repaired. my husband called mr m[redacted] three times and never received a return call and that is why we had no other recourse than to contact the Revdex.com. his response is not at all what occured. thank you [redacted] and [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]