Just got off the phone with the customerWe spoke on the phone for minutes, then used facetime for minutes, then texted the customer picturesThe electric is not correct, causing the problems like we have stated all along and also when the service tech came outIf you look at her picture of her breaker box there is not a seperate neutral and ground barWe also do not see a neutral or ground wire coming from the main boxThis is what the service tech stated when coming outWe also have concerns that the wire is not the correct sizeThe two hot and neutral wire need to be at minimum #wireWithout a neutral and ground you are guaranteed to have problems
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I was told that $was what [redacted] paid you, and that isn't my concernI would like the $back that I was forced to pay to get the job completed to the extent that it should have been originally [redacted] contracted with Agean to have the spa moved from his house to my specified location, of which pictures were provided ahead of timeIf this was going to be a problem, I should have been advised of that going in, not told the night of the move when Tony pull up at my house "oh man, we can't do this!" I had no other option but to pay the $(reeduced to $after I complained repeatedly) to have the job completed as it was told to me that it would beNothing will resolve this complaint until the $is refunded to me Regards, [redacted]
After service tech came to the house and inspected the hot tub it was found that the electric was not hooked up properlyUpon initially looking at the hot tub it looked like the hot tub was connected properlyThere were wire (hot, hot, neutral, ground) connected into the hot tubAfter doing further testing (voltage between lines) we knew something was wrong with the electricWhen the electric was run (by the customers electrician) from the main breaker box to disconnect only three wires were runProper connections should have a neutral and ground wire but there was only one wireThe neutral and ground were splitThe hot tub has items that run on 220v, 110v, and 12vThe hot tub per code and manufactures requirements needs a four seperate wires (hots, neutral, ground) With the neutral line and ground line being split the gfci will not work correctlyEach line must be independent and not shared or splitThe customer was told they need to have a electrician come back out and have the electric corrected from the main breaker to the disconnect box
Jim, the last time I was at your house the cover was tight and you were happyAfter we replaced the side panels I never heard by phone, stopping in the showroom, or email that the cover was not tightLets try to move forwardYou want the cover replacedThe manufacturer will replace the cover no chargeI have offered to deliver the cover no chargeAll you have to do is provide the measurements you would like the cover made to and install the new coverYou can take the cover off before we arrive and we will take the old cover backProblem (cover cracked/ not happy about size) Solution you are getting a new cover (whatever size you would like) and delivered for freeIf this is acceptable let us know what size you would like and we will get the cover on order with SmartopAgain the cover is made and warranted through SmartopIf you want to work directly with Smartop I have no problem with that alsoThanks, [redacted] ***Agean [redacted] There was several times we called [redacted] after the front and rear panels were replaced because of the loose strapsThe straps would have to be moved down further which would mean more holes in the panelIcan still put a fly swatted between the top and the cover.I need some guildenceI don't see Agean coming up to bat [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] In response to Agean's comments, I would like to say from the beginning things did not go wellThe hot tub sat on our porch for several weeks with no coverI even call the credit card company to dispute paymentThey agreedSoon after I heard from Agean so I let it goThey sent their Tec to install the cover, with no previous knowledge of how to install a smartopWhen I saw it I knew we had problemsI could tell the cover wasn't seated correctlyI could put a fly swatter (or a ream of paper) between the hot tub top and the coverPictures which I sent to AgeanWhen I called to complain the person on the phone blamed the electrician, not knowing it was meI am a master electrician The Tec came back after awhile and said we needed two additional spacers on each sidecover is too big for this hot tub The fix they did not correct the problemAgain I call and finally [redacted] came down to try and fix the installations mistakes, there were a lot of holes in the panelsThey did replace themThe smartop still doesn't fit and now has a crack in itWe did buy this cover because it was suppose to be energy efficient and it looked nice and last longer.I have kept in touch with the manufacture because of the lack of response from Agean After studying the smartop instructions I found that Agean didn't measure the tub properly, so the cover we have will never fit.After speaking with Leisure Concepts ( the manufacturer) they said they would give a replacement cover with an upgrade that we will pay for and they would also pick up the delivery costs That is all we wanted for Agean to help us withBut I do think that Agean should be liable for new panels and installation,.In conclusion I know there are a lot of claims Agean made that I didn't address and feel that are untrueI don't hold Smartop responsible for our troubles, it is Agean"s installation and lack of customer service [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] There was several times we called [redacted] after the front and rear panels were replaced because of the loose strapsThe straps would have to be moved down further which would mean more holes in the panelIcan still put a fly swatted between the top and the cover.I need some guildenceI don't see Agean coming up to bat [redacted]
We did the swim spa move almost two months ago and have not heard anything from the customer since it was movedWe were hired by the original swim spa owner to move the swim spa as a favor, as he was moving and could not take it with him to FloridaThe original owner paid us $The cost include us hiring a crane to pick up the swim spa at original owners houseAgean transport the swim spa miles to new houseAlso hire a crane to unload it at the new customers locationThe original owner of the swim spa was told the price was not set in stone and there were variablesAgean kept in contact with the original owner as that was the person who hired usThe crane company had one of their crane not working and they had to work us into their scheduleBoth customers were aware of thisWhen we delivered the swim spa the crane was not able to get back far enough into the driveway and could not reach the swim spa to the final destinationWe were able to lift the swim spa off of the truck and get it near the fenceAgain we did have pictures and forwarded to the crane company but they cannot see everything in the picturesThe customer was given a estimate of $to physically push the swim spa to the back yardThe customer accepted the estimate and it was promptly scheduled.The facts are Agean did not get paid any extra as we waited all day the first day for the craneWe had employees and a truck tied up from 1PM to 10PM at nightThe next day we blocked the morning for two employees and a truckThe complaining customer only paid Agean $They could of elected to get people and push the swim spa back themselves or hired another companyTo call our employees half baked is completely unacceptableThe employees were nothing but nice and as helpful as possible
I would like to send a rebuttal statement Attached is pictures The first picture shows that the electrician installed wires to the breaker box The second picture shows that there are wires in the breaker box and the 3rd picture is a picture of the instructions that were given to us when we bought the hot tub clearly showing that there is ONLY wires neededThere is no communication with this company and if the company sends out a technician that clearly told me that he is NOT an electrician and does not do electron work, how would be possibly know that there is only wires going from the breaker box? We were charged $because the owner said it was an electrical issue and the technician told me that the main component (the mother board) was going out but he couldn't fit anything because the owner said that he was told to tell us it was an electrical issue When I told the technician the issues he continued to tell me "look, I am only doing what I am toldI know there are MAJOR issues with this unit I am NOT an electrician so I have no clue what he is wanting, I am just repeating what he is telling meOh and by the way, he told me that if you DO NOT pay me, then he will cancel your warranty and then if I come back to fix it then you would have to pay me full price which is over $500." How can the owner know that it is an electrical issue when his technician is clearly saying that he is not an election and he knows nothing when it comes to that The owner Gary would rather argue with me on the phone, than send someone to look at it that KNOWS about the electrical part.9/- Additional info provided by the customer:Here is a video that shows that there is an issue with the equipmentThe tester is buzzing and nothing is plugged in.Thanks ***
I did not receive copies of any paper work from [redacted] on the night of the spa move, nor on the day that they came back and pushed the spa into place I believe I signed something showing the spa was received on the night of the initial move, but I am not sureI do have a copy of the cancelled check (attached) [redacted] told me the charge would be $and I responded "For minutes worth of work, wow." and he said "Okay okay - $and we'll be outta here" so the check was written for $300.I want to clarify that the comment Chris keeps taking issue with of "half-baked" was not meant as an insult to anyone on his crew, directly, but was directed as to the way this entire process was handledThe definition is: "Informal aInsufficiently thought out" which is exactly how this was handled However, I am not going to go into a war of the words with himHe has already been very aggressive and inconsistent in his contact with me before I made this complaint to the Revdex.comI was forced to block him on FB because of this.He has been flip-flopping on stories since the very beginning, which is what caused me to file this complaintI got tired of feeling walked on and lie to I have been told that pictures were provided, then that they weren't provided, etcNothing he is claiming is adding up.Regardless of what he states, I tried to work this out with him over the phoneHe told me to take it or leave it (as in the spa in my drive way) if I didn't pay for the additional workFurthermore, his company was not out the hours of work that he claimed, as [redacted] was telling me (when I brought the guys out ice water because they looked exhausted) [redacted] was quick to tell us that they had been scheduled on three jobs prior to mine that day and would be glad for the day off that he had scheduled the next day.I appreciate all your help in this and am very surprised and pleased that this has been handled so promptly I wouldn't have expected that filing a claim with the Revdex.com would be the most "pleasant" part of the transaction, but as Chris has been so horribly disagreeable, working with the Revdex.com has been the highlight.Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] To be honest, Agean had no idea the top had a crack and the corner units were coming apartBecause their past response has always been lackingIt surely isn't from usage, only open it to put chemicals inThat is the reason I contacted Leisure ConceptsI sent Agean pictures of the ice melt and it wasn't passed on to the manufacturer (that is what they told me).Agean didn't measure the tub properly, the hot tub should be measured exactly from side to side and front to rear (82"), the factory always adds 1/2" for fitThis is Agean's faultAgean tried to correct the hinge problem by adding spacers and that made the problem worse Really I think if you really wanted to take care of this problem ***, you would take time with an open mind, and come and see and measureAnd I want you to see what a mess it really isAll I want is my hot tub and smartop to work and look like the $8,unit I thought I was purchasing.The installation problems are Agean's faultIt is shameful for Agean to say they won't deliver and install the replacement cover when they never fullfilled the first installation properlyIt is not my fault! I am willing to pay $for the upgraded smatopAnd as I said before Agean should come to my house to measure the tub, I shouldn't be responsible Thank you, [redacted]
***, the cover warranty is through the manufacturerThe manufacturer warranty does not provide any laborThey provide a part or a replacement coverSee warranty belowNormally shipping from the manufacturer is a additional costSmartop has offered to ship the cover with other products to us no chargeNormally the cover would be picked up at our locationWe have offered to deliver the cover to your houseThis is a cost to us.We can order the cover the same size as before or if you would like smaller you can order the cover smallerThat is your choiceWhen you came into our showroom letting me know you were unhappy with the cover you never mentioned one time that your cover was defectiveAll we talked about was your returning the cover or replacing with a traditional foam coverYou were going to go home and talk with your wife and let me knowAt some point after that time you contacted Smartop about a defective coverAs I said before the cover warranty is through SmartopYou filed a Revdex.com complaint against AgeanI have responded to you saying I never contacted Smartop on your behalf (I copied emails that I forwarded to them within hours of receiveing), any problems with cover installation were fixed (straps/ locks adjusted, skirt panels replaced), we have been receptive to your concerns and offered options (replacing smartop with a foam cover- we get a used smartop you get a new high end cover)We keep going round and roundIf you want a new cover I will order it the same size as last time, 83" x 83", or whatever you will specificAfter the cover comes in I will have someone deliver to your houseat no costBut I will not be able to put the cover on at no costSo I would encourage you to let me know what size cover you would like so we can get the process started to replace your coverYou are welcome to contact Smartop if you would likePerformance Assurance Guarantee Non Pro-RatedIf the Smartop is found to be unserviceable due to defects in materials or workmanship within three years from date of purchase replacement parts or a replacement cover will be provided [redacted] To whom it may concern, The cover was tight when [redacted] came hereThis statement is true, but, the panels for the front and rear were replaced and the hold downs were loose and your man didn't want to make more holes in the panelsThis was in MarchI called [redacted] at his office, he was busy, I left a message and he never returned my callII went up to speak to [redacted] at Agean and he offered a cheaper foam top 3" thick, no refund for price differenceI will help [redacted] or one of his men measure for a new smartop, I will not put the new smartop on, but will supervise the installationThis is something that should have done in the beginningI don't think I am asking too much!
Jim, I attached the email that you sent to me on 4/@ 3:45PMYou can see I forwarded it to Leisure Concepts on 5/@ 11:07AM [redacted] has been to your houseI came out after you said you were unhappyI personally adjusted the cover at your houseWhen I left everything was goodWe did not hear about another issue until you called being unhappy about the efficiencyI did not hear from you again until you came into the showroom with your wifeAt that point I tried make you happy and offer to give you a free foam coverYou never said a work at that time about your cover being crackedThe manufacturer does not pay labor to change a coverTo try to work with you I will deliver the new Smartop to your house for freeI will take the old cover back at that timeI will order the cover whatever size you would like and you can install the new cover on deliveryIf you want a 82" cover I will order it that way, but I do not think it will fitThe tub does have slight bows to the sizeIt is a better to be big than smallPlease let me know if you would like to get the new smartop on order.Thanks,***To be honest, Agean had no idea the top had a crack and the corner units were coming apartBecause their past response has always been lackingIt surely isn't from usage, only open it to put chemicals inThat is the reason I contacted Leisure ConceptsI sent Agean pictures of the ice melt and it wasn't passed on to the manufacturer (that is what they told me).Agean didn't measure the tub properly, the hot tub should be measured exactly from side to side and front to rear (82"), the factory always adds 1/2" for fitThis is Agean's faultAgean tried to correct the hinge problem by adding spacers and that made the problem worse Really I think if you really wanted to take care of this problem ***, you would take time with an open mind, and come and see and measureAnd I want you to see what a mess it really isAll I want is my hot tub and smartop to work and look like the $8,unit I thought I was purchasing.The installation problems are Agean's faultIt is shameful for Agean to say they won't deliver and install the replacement cover when they never fullfilled the first installation properlyIt is not my fault! I am willing to pay $for the upgraded smatopAnd as I said before Agean should come to my house to measure the tub, I shouldn't be responsible
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The ONLY issues here are (1) They had pictures of the pre-prepared site, the street, the house, the driveway, the backyard, as well as the height of the house and the width of the driveway; (2) They knowingly sent out a crew and equipment insufficient to complete the job the first time; (3) They forced me to pay for the job to be completed in the manner that it should have been the FIRST TIME, at the rate that they had contracted with [redacted] forSo - noI will not accept the response made by this businessEVERUnless that response comes with a refund of the $I never should have been required to pay.Chris has done nothing but deny responsibility, change his story repeatedly and try to blame everyone else for what he ultimately should have handled Sending the "smaller crane" to my house and then dropping a ton spa JUST over my fence and telling me "We only had to get it INTO the backyardIf you have strong friends you can move it yourself." was nothing short of irresponsible and unprofessional.The spa was not miles awayMilford to Pleasant Ridge is less than a mile driveI have been to the prior owner's house TWICEEven at rush hour, it took me approximately minutes But, yet again, that is just another lie amongst more lies that Chris will continue to throw out, rather than take responsibility.They did not offer a discount on the move to me or [redacted] After taking 10-minutes to push the spa to the prepared site, I was told to pay $I told [redacted] that was ridiculous and he said he would take $300.Whether or not a got a good deal is not part of this debate [redacted] , the prior owner, was a kind and helpful person to work with Agean offered to purchase the spa back from him, [redacted] chose to sell it to meIf Chris has a problem with that arrangement, that is not my concern.AGAIN: The ONLY issue here is that (1) They had the pictures of the site, the house, the driveway, street and backyard - as well as the measurements for the house and drive way (2) They knowingly sent out a crew and equipment insufficient to do the job (3) They gave me no option to pay them more than they contracted for to complete a job that they should have finished the first night Regards, [redacted]
Just got off the phone with the customerWe spoke on the phone for minutes, then used facetime for minutes, then texted the customer picturesThe electric is not correct, causing the problems like we have stated all along and also when the service tech came outIf you look at her picture of her breaker box there is not a seperate neutral and ground barWe also do not see a neutral or ground wire coming from the main boxThis is what the service tech stated when coming outWe also have concerns that the wire is not the correct sizeThe two hot and neutral wire need to be at minimum #wireWithout a neutral and ground you are guaranteed to have problems
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I was told that $was what [redacted] paid you, and that isn't my concernI would like the $back that I was forced to pay to get the job completed to the extent that it should have been originally [redacted] contracted with Agean to have the spa moved from his house to my specified location, of which pictures were provided ahead of timeIf this was going to be a problem, I should have been advised of that going in, not told the night of the move when Tony pull up at my house "oh man, we can't do this!" I had no other option but to pay the $(reeduced to $after I complained repeatedly) to have the job completed as it was told to me that it would beNothing will resolve this complaint until the $is refunded to me Regards, [redacted]
After service tech came to the house and inspected the hot tub it was found that the electric was not hooked up properlyUpon initially looking at the hot tub it looked like the hot tub was connected properlyThere were wire (hot, hot, neutral, ground) connected into the hot tubAfter doing further testing (voltage between lines) we knew something was wrong with the electricWhen the electric was run (by the customers electrician) from the main breaker box to disconnect only three wires were runProper connections should have a neutral and ground wire but there was only one wireThe neutral and ground were splitThe hot tub has items that run on 220v, 110v, and 12vThe hot tub per code and manufactures requirements needs a four seperate wires (hots, neutral, ground) With the neutral line and ground line being split the gfci will not work correctlyEach line must be independent and not shared or splitThe customer was told they need to have a electrician come back out and have the electric corrected from the main breaker to the disconnect box
I had people work on the tub for hours and it still does not workThe tub has never workedThe complaint stands
Jim, the last time I was at your house the cover was tight and you were happyAfter we replaced the side panels I never heard by phone, stopping in the showroom, or email that the cover was not tightLets try to move forwardYou want the cover replacedThe manufacturer will replace the cover no chargeI have offered to deliver the cover no chargeAll you have to do is provide the measurements you would like the cover made to and install the new coverYou can take the cover off before we arrive and we will take the old cover backProblem (cover cracked/ not happy about size) Solution you are getting a new cover (whatever size you would like) and delivered for freeIf this is acceptable let us know what size you would like and we will get the cover on order with SmartopAgain the cover is made and warranted through SmartopIf you want to work directly with Smartop I have no problem with that alsoThanks, [redacted] ***Agean [redacted] There was several times we called [redacted] after the front and rear panels were replaced because of the loose strapsThe straps would have to be moved down further which would mean more holes in the panelIcan still put a fly swatted between the top and the cover.I need some guildenceI don't see Agean coming up to bat [redacted]
Per our conversation this morningAny questions please contact meThanks you [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] In response to Agean's comments, I would like to say from the beginning things did not go wellThe hot tub sat on our porch for several weeks with no coverI even call the credit card company to dispute paymentThey agreedSoon after I heard from Agean so I let it goThey sent their Tec to install the cover, with no previous knowledge of how to install a smartopWhen I saw it I knew we had problemsI could tell the cover wasn't seated correctlyI could put a fly swatter (or a ream of paper) between the hot tub top and the coverPictures which I sent to AgeanWhen I called to complain the person on the phone blamed the electrician, not knowing it was meI am a master electrician The Tec came back after awhile and said we needed two additional spacers on each sidecover is too big for this hot tub The fix they did not correct the problemAgain I call and finally [redacted] came down to try and fix the installations mistakes, there were a lot of holes in the panelsThey did replace themThe smartop still doesn't fit and now has a crack in itWe did buy this cover because it was suppose to be energy efficient and it looked nice and last longer.I have kept in touch with the manufacture because of the lack of response from Agean After studying the smartop instructions I found that Agean didn't measure the tub properly, so the cover we have will never fit.After speaking with Leisure Concepts ( the manufacturer) they said they would give a replacement cover with an upgrade that we will pay for and they would also pick up the delivery costs That is all we wanted for Agean to help us withBut I do think that Agean should be liable for new panels and installation,.In conclusion I know there are a lot of claims Agean made that I didn't address and feel that are untrueI don't hold Smartop responsible for our troubles, it is Agean"s installation and lack of customer service [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] There was several times we called [redacted] after the front and rear panels were replaced because of the loose strapsThe straps would have to be moved down further which would mean more holes in the panelIcan still put a fly swatted between the top and the cover.I need some guildenceI don't see Agean coming up to bat [redacted]
We did the swim spa move almost two months ago and have not heard anything from the customer since it was movedWe were hired by the original swim spa owner to move the swim spa as a favor, as he was moving and could not take it with him to FloridaThe original owner paid us $The cost include us hiring a crane to pick up the swim spa at original owners houseAgean transport the swim spa miles to new houseAlso hire a crane to unload it at the new customers locationThe original owner of the swim spa was told the price was not set in stone and there were variablesAgean kept in contact with the original owner as that was the person who hired usThe crane company had one of their crane not working and they had to work us into their scheduleBoth customers were aware of thisWhen we delivered the swim spa the crane was not able to get back far enough into the driveway and could not reach the swim spa to the final destinationWe were able to lift the swim spa off of the truck and get it near the fenceAgain we did have pictures and forwarded to the crane company but they cannot see everything in the picturesThe customer was given a estimate of $to physically push the swim spa to the back yardThe customer accepted the estimate and it was promptly scheduled.The facts are Agean did not get paid any extra as we waited all day the first day for the craneWe had employees and a truck tied up from 1PM to 10PM at nightThe next day we blocked the morning for two employees and a truckThe complaining customer only paid Agean $They could of elected to get people and push the swim spa back themselves or hired another companyTo call our employees half baked is completely unacceptableThe employees were nothing but nice and as helpful as possible
I would like to send a rebuttal statement Attached is pictures The first picture shows that the electrician installed wires to the breaker box The second picture shows that there are wires in the breaker box and the 3rd picture is a picture of the instructions that were given to us when we bought the hot tub clearly showing that there is ONLY wires neededThere is no communication with this company and if the company sends out a technician that clearly told me that he is NOT an electrician and does not do electron work, how would be possibly know that there is only wires going from the breaker box? We were charged $because the owner said it was an electrical issue and the technician told me that the main component (the mother board) was going out but he couldn't fit anything because the owner said that he was told to tell us it was an electrical issue When I told the technician the issues he continued to tell me "look, I am only doing what I am toldI know there are MAJOR issues with this unit I am NOT an electrician so I have no clue what he is wanting, I am just repeating what he is telling meOh and by the way, he told me that if you DO NOT pay me, then he will cancel your warranty and then if I come back to fix it then you would have to pay me full price which is over $500." How can the owner know that it is an electrical issue when his technician is clearly saying that he is not an election and he knows nothing when it comes to that The owner Gary would rather argue with me on the phone, than send someone to look at it that KNOWS about the electrical part.9/- Additional info provided by the customer:Here is a video that shows that there is an issue with the equipmentThe tester is buzzing and nothing is plugged in.Thanks ***
I did not receive copies of any paper work from [redacted] on the night of the spa move, nor on the day that they came back and pushed the spa into place I believe I signed something showing the spa was received on the night of the initial move, but I am not sureI do have a copy of the cancelled check (attached) [redacted] told me the charge would be $and I responded "For minutes worth of work, wow." and he said "Okay okay - $and we'll be outta here" so the check was written for $300.I want to clarify that the comment Chris keeps taking issue with of "half-baked" was not meant as an insult to anyone on his crew, directly, but was directed as to the way this entire process was handledThe definition is: "Informal aInsufficiently thought out" which is exactly how this was handled However, I am not going to go into a war of the words with himHe has already been very aggressive and inconsistent in his contact with me before I made this complaint to the Revdex.comI was forced to block him on FB because of this.He has been flip-flopping on stories since the very beginning, which is what caused me to file this complaintI got tired of feeling walked on and lie to I have been told that pictures were provided, then that they weren't provided, etcNothing he is claiming is adding up.Regardless of what he states, I tried to work this out with him over the phoneHe told me to take it or leave it (as in the spa in my drive way) if I didn't pay for the additional workFurthermore, his company was not out the hours of work that he claimed, as [redacted] was telling me (when I brought the guys out ice water because they looked exhausted) [redacted] was quick to tell us that they had been scheduled on three jobs prior to mine that day and would be glad for the day off that he had scheduled the next day.I appreciate all your help in this and am very surprised and pleased that this has been handled so promptly I wouldn't have expected that filing a claim with the Revdex.com would be the most "pleasant" part of the transaction, but as Chris has been so horribly disagreeable, working with the Revdex.com has been the highlight.Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] To be honest, Agean had no idea the top had a crack and the corner units were coming apartBecause their past response has always been lackingIt surely isn't from usage, only open it to put chemicals inThat is the reason I contacted Leisure ConceptsI sent Agean pictures of the ice melt and it wasn't passed on to the manufacturer (that is what they told me).Agean didn't measure the tub properly, the hot tub should be measured exactly from side to side and front to rear (82"), the factory always adds 1/2" for fitThis is Agean's faultAgean tried to correct the hinge problem by adding spacers and that made the problem worse Really I think if you really wanted to take care of this problem ***, you would take time with an open mind, and come and see and measureAnd I want you to see what a mess it really isAll I want is my hot tub and smartop to work and look like the $8,unit I thought I was purchasing.The installation problems are Agean's faultIt is shameful for Agean to say they won't deliver and install the replacement cover when they never fullfilled the first installation properlyIt is not my fault! I am willing to pay $for the upgraded smatopAnd as I said before Agean should come to my house to measure the tub, I shouldn't be responsible Thank you, [redacted]
***, the cover warranty is through the manufacturerThe manufacturer warranty does not provide any laborThey provide a part or a replacement coverSee warranty belowNormally shipping from the manufacturer is a additional costSmartop has offered to ship the cover with other products to us no chargeNormally the cover would be picked up at our locationWe have offered to deliver the cover to your houseThis is a cost to us.We can order the cover the same size as before or if you would like smaller you can order the cover smallerThat is your choiceWhen you came into our showroom letting me know you were unhappy with the cover you never mentioned one time that your cover was defectiveAll we talked about was your returning the cover or replacing with a traditional foam coverYou were going to go home and talk with your wife and let me knowAt some point after that time you contacted Smartop about a defective coverAs I said before the cover warranty is through SmartopYou filed a Revdex.com complaint against AgeanI have responded to you saying I never contacted Smartop on your behalf (I copied emails that I forwarded to them within hours of receiveing), any problems with cover installation were fixed (straps/ locks adjusted, skirt panels replaced), we have been receptive to your concerns and offered options (replacing smartop with a foam cover- we get a used smartop you get a new high end cover)We keep going round and roundIf you want a new cover I will order it the same size as last time, 83" x 83", or whatever you will specificAfter the cover comes in I will have someone deliver to your houseat no costBut I will not be able to put the cover on at no costSo I would encourage you to let me know what size cover you would like so we can get the process started to replace your coverYou are welcome to contact Smartop if you would likePerformance Assurance Guarantee Non Pro-RatedIf the Smartop is found to be unserviceable due to defects in materials or workmanship within three years from date of purchase replacement parts or a replacement cover will be provided [redacted] To whom it may concern, The cover was tight when [redacted] came hereThis statement is true, but, the panels for the front and rear were replaced and the hold downs were loose and your man didn't want to make more holes in the panelsThis was in MarchI called [redacted] at his office, he was busy, I left a message and he never returned my callII went up to speak to [redacted] at Agean and he offered a cheaper foam top 3" thick, no refund for price differenceI will help [redacted] or one of his men measure for a new smartop, I will not put the new smartop on, but will supervise the installationThis is something that should have done in the beginningI don't think I am asking too much!
Jim, I attached the email that you sent to me on 4/@ 3:45PMYou can see I forwarded it to Leisure Concepts on 5/@ 11:07AM [redacted] has been to your houseI came out after you said you were unhappyI personally adjusted the cover at your houseWhen I left everything was goodWe did not hear about another issue until you called being unhappy about the efficiencyI did not hear from you again until you came into the showroom with your wifeAt that point I tried make you happy and offer to give you a free foam coverYou never said a work at that time about your cover being crackedThe manufacturer does not pay labor to change a coverTo try to work with you I will deliver the new Smartop to your house for freeI will take the old cover back at that timeI will order the cover whatever size you would like and you can install the new cover on deliveryIf you want a 82" cover I will order it that way, but I do not think it will fitThe tub does have slight bows to the sizeIt is a better to be big than smallPlease let me know if you would like to get the new smartop on order.Thanks,***To be honest, Agean had no idea the top had a crack and the corner units were coming apartBecause their past response has always been lackingIt surely isn't from usage, only open it to put chemicals inThat is the reason I contacted Leisure ConceptsI sent Agean pictures of the ice melt and it wasn't passed on to the manufacturer (that is what they told me).Agean didn't measure the tub properly, the hot tub should be measured exactly from side to side and front to rear (82"), the factory always adds 1/2" for fitThis is Agean's faultAgean tried to correct the hinge problem by adding spacers and that made the problem worse Really I think if you really wanted to take care of this problem ***, you would take time with an open mind, and come and see and measureAnd I want you to see what a mess it really isAll I want is my hot tub and smartop to work and look like the $8,unit I thought I was purchasing.The installation problems are Agean's faultIt is shameful for Agean to say they won't deliver and install the replacement cover when they never fullfilled the first installation properlyIt is not my fault! I am willing to pay $for the upgraded smatopAnd as I said before Agean should come to my house to measure the tub, I shouldn't be responsible
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The ONLY issues here are (1) They had pictures of the pre-prepared site, the street, the house, the driveway, the backyard, as well as the height of the house and the width of the driveway; (2) They knowingly sent out a crew and equipment insufficient to complete the job the first time; (3) They forced me to pay for the job to be completed in the manner that it should have been the FIRST TIME, at the rate that they had contracted with [redacted] forSo - noI will not accept the response made by this businessEVERUnless that response comes with a refund of the $I never should have been required to pay.Chris has done nothing but deny responsibility, change his story repeatedly and try to blame everyone else for what he ultimately should have handled Sending the "smaller crane" to my house and then dropping a ton spa JUST over my fence and telling me "We only had to get it INTO the backyardIf you have strong friends you can move it yourself." was nothing short of irresponsible and unprofessional.The spa was not miles awayMilford to Pleasant Ridge is less than a mile driveI have been to the prior owner's house TWICEEven at rush hour, it took me approximately minutes But, yet again, that is just another lie amongst more lies that Chris will continue to throw out, rather than take responsibility.They did not offer a discount on the move to me or [redacted] After taking 10-minutes to push the spa to the prepared site, I was told to pay $I told [redacted] that was ridiculous and he said he would take $300.Whether or not a got a good deal is not part of this debate [redacted] , the prior owner, was a kind and helpful person to work with Agean offered to purchase the spa back from him, [redacted] chose to sell it to meIf Chris has a problem with that arrangement, that is not my concern.AGAIN: The ONLY issue here is that (1) They had the pictures of the site, the house, the driveway, street and backyard - as well as the measurements for the house and drive way (2) They knowingly sent out a crew and equipment insufficient to do the job (3) They gave me no option to pay them more than they contracted for to complete a job that they should have finished the first night Regards, [redacted]