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Robert Brown's Flower Shoppe

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Robert Brown's Flower Shoppe Reviews (7)

Mr. [redacted],  Ultimately, my service technician did not follow procedure when he was at your home Saturday prior to making the necessary repairs to your unit. That mistake is on us. I have explained the various costs of operating a HVAC company and why we charge what we charge. Considering that we responded to your service request on Saturday, performed diagnostic services, and made the proper repairs in order to get your system back online; please tell me what you think a fair resolution to this situation is and we will move forward. I stand behind my company's 100% satisfaction guarantee. Thank you, [redacted]

This guest purchased a vehicle new from Ehrlich Toyota on 10/3/17. The vehicle has a new vehicle comprehensive warranty for three years or thirty-six thousand miles, whichever occurs first. This warranty covers defects in workmanship and materials. The vehicle has been brought into our dealership on...

the following dates since purchasing the vehicle:10/23 - Customer stated that the CEL, pre-collision and VSC lights came on and the vehicle would not go over a few miles per hour. The customer had the vehicle towed to the dealership, customer had just filled up with gas. The vehicle was tested by our master diagnostic technician and repaired and is operating as designed at the time it was returned to the customer.10/31 - Customer stated that teh radio would not turn on and they sat in the vehicle for less than 9 minutes listening to the radio waiting for the vehicle to start. The customer said that the vehicle had no power and the brake pedal was depressed, no lights. Ehrlich Toyota was unable to duplicate the concern, vehicle operating as designed. The key fob battery was replaced as it tested weak and covered under warranty.11/7 - Customer stated the vehicle has no power and will not start (vehicle towed in). The tow truck driver brought the vehicle in and stated that the positive battery cable end was ready to fall off, he tightened it and the vehicle was driving and had power with no concerns. The customer also advised Mark Moore during this visit and advised that they wanted to get out of the vehicle.The customer has not inquired about trading the vehicle in, if they would like to trade in the vehicle, Ehrlich Toyota will provide a trade-estimate on the vehicle. The vehicle is operating as designed, if there are any further concerns, the vehicle is covered by the comprehensive warranty provided by the manufacturer, Toyota. The customer has already contacted Toyota's National HQ (Customer Experience Center) and spoken to the case manager regarding their concern. Ehrlich Toyota is happy to trade the vehicle in, mileage, usage and depreciation with apply to the vehicle traded-in. If the customer is looking for additional information, it would be handled at the National level with Toyota (Customer Experience Center).

[redacted]rI met with the guest in person and advised her that no additional assistance will be made, she filed a complaint with the Revdex.com within a day or two of meeting with her. Ehrlich Toyota will not be participating in any additional repairs to the vehicle.Thank you.Jessica Z[redacted]General ManagerEhrlich Toyota[redacted]

Complaint: [redacted]
I am rejecting this response because:
I contacted Revdex.com the same night I was sent home in a vehicle that didn't make it out of the parking lot. After contacting the Revdex.com I sent a few emails to the owner as well as the GM and heard nothing. This is when I made the trip to speak with the GM in person and she told me she would look into what happened as well as what was said to me and get back to me. I still haven't heard back from her.
Regards,
[redacted]

Mr. [redacted] is absolutely correct, that part would probably run $9.00 to $12.00 at Grainger. However, there are many other factors that HVAC contracting businesses must account for in our pricing thatthe customermay not be aware of. Some things that business owners have to account for are...

Insurances (vehicle, liability, fire, theft, property, workers’ compensation), Specialized training for our technicians and other field personnel, Vehicle maintenance, fuel, test equipment, Taxes (income, property, business, social security, employment compensation), advertising, specialty tools, warehouse, office space, quality control, stock of replacement parts, telephones, lights, service management administration, office equipment, computerization, business expenses (legal counsel, recruitment, etc.), employee benefits, office staff, stationary, office supplies, and postage are some other expenses we incur in order to be available when you call us out on Saturday to diagnose and repair your broken A/C system. When our Service Professional arrives at your home, it takes many important decisions and costs to get our vehicle and materials on site to complete the job to your satisfaction. Consider that the professional at your home has undergone many hours of initial training, as well as a variety of on-going training and study programs to keep up-to-date on ever changing technology in our industry. At Air Services, we make sure we are providing our team with the latest training so you can have peace of mind that the work was performed well, and to your satisfaction. Like a doctor, who has an office, a staff, and the need to keep updated on the latest practices in medicine, we too have these hidden costs associated with keeping our Service Professional in peak condition, to service your home at the highest level possible. So, when you see your service professional at work, please understand that there is much more that goes into performing the work professionally; so you remain a loyal and valued customer of Air Services Unlimited.It is definitely not my intent to take advantage of any of my customers for without our customers--we are nothing. We service all of the surrounding counties in Southeast Texas and are not limited to only Hardin County. I take pride in the fact that Colony Air Conditioning is part of Air Services Unlimited. The only area that I see where we deviated from company procedures for a service call is the fact that we did not let him know how much the repair was going to cost up front. It is strict company procedure to let the customer know what is wrong and give pricing prior to making any repairs. I stand behind our 100% customer satisfaction guarantee, if our customer is not satisfied we will not rest until they are 100% satisfied with our services. I attempted to reach out to him when he left a review on facebook, but he stated that it was not necessary to contact him. I want Mr. [redacted] to be confident in the service that we provide; if he is not happy with the price he paid, I invite him to call me at the office (409) 842-4429 and I will discuss refunding a portion of the price he paid.

This is the response we submitted to the Toyota Customer Experience Center when the customer contacted them on 12801/2017.:Dear [redacted],Thank you for your patience and allowing me time to check into the payoff issues as stated in your CEC case #[redacted]. I have reviewed your concerns with the...

Management Team and it has been determined that you are responsible for the $699.00, which is the difference in payoff balance owed on your [redacted] lease.It is a policy of Ehrlich Toyota that all trade payoff amounts are verified with the lender for your lease turn in before sending a check for the vehicle payoff.[redacted] requires leased vehicle pay offs to be handled through the originating dealer and n o through [redacted] Motor Credit. [redacted] Motor Credit did not inform Ehrlich Toyota about the additional fees associated with your [redacted] lease.Ehrlich Toyota contacted [redacted] in Ft. Collins and were advised of the actual payoff balance of$24,739.29 (which was the amount provided by [redacted] plus $699.00 for a total of $25,483.29). Ehrlich Toyota has paid this total amount in order to expedite the release of the title for your trade vehicle.I understand this is not what you expected, however, that is why we have every buyer acknowledge and initial that you, the buyer, guarantee to pay for any differences in payoff amount (on the Buyer’s Order and Authorization Payoff Forms). Please see attached documents for copies of your Buyers Order and Authorization Payoff Forms.Please let me know how you would like to provide payment for the balance due. I am happy to have our Office Manager send a secure encrypted link for credit card payment or if you prefer to send a check,** please let me know.Sincerely,Judy K[redacted]Customer Relations Manager[redacted]Please let me know if you would like to set up a payment schedule.  Thank you.

The customer purchased a used vehicle from Ehrlich Toyota on 10/25/17, the vehicle had 83,366 on it at the time of sale and was purchased as-is. During the sales process of purchasing a used vehicle, a guest is provided with the [redacted] report and repair order documenting repairs performed at Ehrlich...

Toyota during the used vehicle inspection. After the purchase, the customer contacted Ehrlich Toyota and advised that she had taken it to [redacted] of Denver as a result of a flat tire. During the tire repair, the dealership also provided a video was provided to the guest which identified a CV boot that was leaking. The vehicle was brought back to Ehrlich Toyota on 11/20/17 (mileage 84,549) to have vehicle inspected for CV boot found by [redacted] dealer. At the time of inspection this was determined to be a maintenance concern. As I advised the guest, she purchased a vehicle with 83,366 miles, it is not a new vehicle, and with any vehicle, it is not new and will require maintenance as a cost of ownership. In the interest of customer satisfaction and as an act of goodwill, Ehrlich Toyota offered to cover the cost of repairs for the CV boot.  Parts were ordered and the appointment was scheduled to have it repaired, Ehrlich Toyota also provided a vehicle to the guest to drive during the repairs so that she wasn't inconvenienced. On the day of the repairs (11/30/2017 mileage 85,532), I met with the customer on a number of times and offered the guest to not wait at the dealership to make it easier on the guest. She declined on a number of occasions to take the loaner vehicle home and have her vehicle delivered to her when it was completed. As a result, she was at the dealership (in-and-out) throughout the day. After the vehicle was returned, there was an additional concern which required additional attention. The guest ultimately took the loaner vehicle home and Ehrlich Toyota delivered the vehicle to her after the repairs were completed.The guest arrived at the dealership on December 13th and asked to speak to a manager. I advised that I was able to address her concerns. The customer advised that she wanted to express her concerns regarding the experience while she waited at the dealership all day for the repairs. I advised that when she and I had talked on the day of repairs, I had offered her multiple times to take the loaner vehicle home and we would deliver the vehicle to her when it was completed. The customer acknowledged that she declined the offer and was waiting for the vehicle. After speaking to her she said that she was appreciative of the conversation as she had tried to email the dealership via the Contact Us link on our website and hadn't received a response. After our conversation, I got with the digital marketing manager and identified a concern with the website routing the Contact Us form to an incorrect email address; this has been fixed.Ehrlich Toyota has gone above and beyond after the sale to offer goodwill assistance for the guest. No additional repairs will be made on the vehicle as it is was sold as-is and the customer was aware of that at the time of sale.Jessica Z[redacted]General Manager Ehrlich Toyota[redacted]

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Address: 836 S. Woodlawn Ave., Lima, Ohio, United States, 45805

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