Robert Darvas Associates

Hello and thank youWe have acknowledged the fact that one of the three items purchased was defectiveA refund for $was promptly issuedThe other two items were delivered in satisfactory conditionBuyer kept one pair for $and returned one item for $The item that buyer kept
was purchased using a special promotional codeOff-price merchandise is non-refundableBuyer was issued a store credit for $which has subsequently been used to purchase additional merchandiseBuyer agreed to the terms and conditions of the sale which clearly state that off-price merchandise, including merchandise purchased using a promotional code, would not be fully refundable and that any return would be issued a store credit for that amountAgain, buyer USED the store credit to make an additional purchaseIt was only after she purchased additional merchandise with this store credit that she began to complainIt is 100% within our right to not offer refunds on sale and off-price merchandiseWe are completely upfront with our customers regarding this policyAt the time of purchase, the customer must acknowledge that they understand this policy and proceed only if they agree to the termsThere is nothing deceitful about thisWe responded to her return request in a timely and professional mannerWith regards to our "best price guarantee" and her claims of advertising, we clearly indicate that best price guarantees must be initiated before the sale is madeThis buyer made her purchase from our store and then several weeks later, found a lower price for the itemOur best price guarantees are not valid on prior purchasesThis policy is made very clearWe have honored countless best price guarantees and will continue to do so in the futureWe cannot be responsible for high shipping and insurance costs incurred by our customers for returning merchandise to usWhile many stores choose to pay for return shipping, we do notThat is well within our right as an independent retailerAfter our professional response to her complaint and request for refund, buyer stated to us: "You can either refund my money now - onto my credit card - and do this the easy wayOr we can do this the hard way - by my filing a dispute with my credit card company, the Revdex.com and every consumer protection agency out there, and a full social media blitz, including my fashion forum and all my personal shopping customers and blog followersYour choice..."It was only after her clear threat to extort a refund from us, did I respond by stating: "My experience in similar situations tells me that the rantings of a raving lunatic aren’t generally received well in places such as your long list of social media groups that you listed below." We do not deal with customers trying to extort a refund from usWe have tried amicably to work this issue out but feel she is being unreasonable and will agree to part waysWe will no longer contact customer and will not make any effort to exacerbate the issue further by answering any of her claimsOf course, should you require any further information or documentation, we would be happy to provide it to youThank you