Robert Fontana Optometry

Re: [redacted] My patient [redacted] and her little infant baby came to my office for a yearly routine office visit on 2-23-She has been my patient for yearsShe wears glasses and contact lenses, she had insurancesShe said she wanted to use one insurance for exam and contact lenses and the other insurance for new frame and lenses especially because her previous frame was purchased at my office in making the frame years old, so she wanted a new oneHer prescription had changedI also found a lid ptosis on left eye which I gave a prescription for medicationShe would need to follow up in month.Her appointment was for 4-22-2015On 3-6-her father [redacted] picked up the glasses and contact lenses.She called at some point and said she could not see clearly.On 3-24-she came for a recheck free of charge and came up with the same prescription coming to the conclusion that even though I came up with the same prescription, her eyes just could not adjust to the new rx, so I remade the new lenses to her old prescription, she never stopped me from remaking themShe said she would pick up the glasses when she would come for her visit on 4-22-2015On 4-22-when she came for her month appointment for her eyelid we billed UPMC for a small visit with a copay assigned to the patient of $30.00, she also picked up the glasses, but stated that she was seeing reflections, so again I sent them back to the labThe lab returned them to us assuring us everything was normalShe never picked up the glassesShe never talked to anybody here.I have done everything I could do for herI have done nothing wrong.After years [redacted] being my patient I would never do anything to upset herHad she told me from the beginning, I would have gladly refund her for the glasses, she would have save me money from remaking the lenses.But instead she chose to totally lie about everything, and make me go through the expense of remaking the lenses and then totally blindside me by going to the Revdex.com.I have been in business for over years and this is truly a first for meAs for my office staff their generosity and kindness to patients speaks for itself.The glasses are still here and I will &€mailing them to her.Thank you,Dr Robert L F [redacted]

Re: *** *** ***My patient *** *** and her little infant baby came to my office for a yearly routine office visit on 2-23-She has been my patient for yearsShe wears glasses and contact lenses, she had insurancesShe said she wanted to use one insurance for exam and
contact lenses and the other insurance for new frame and lenses especially because her previous frame was purchased at my office in making the frame years old, so she wanted a new oneHer prescription had changedI also found a lid ptosis on left eye which I gave a prescription for medicationShe would need to follow up in month.Her appointment was for 4-22-2015On 3-6-her father *** picked up the glasses and contact lenses.She called at some point and said she could not see clearly.On 3-24-she came for a recheck free of charge and came up with the same prescription coming to the conclusion that even though I came up with the same prescription, her eyes just could not adjust to the new rx, so I remade the new lenses to her old prescription, she never stopped me from remaking themShe said she would pick up the glasses when she would come for her visit on 4-22-2015On 4-22-when she came for her month appointment for her eyelid we billed UPMC for a small visit with a copay assigned to the patient of $30.00, she also picked up the glasses, but stated that she was seeing reflections, so again I sent them back to the labThe lab returned them to us assuring us everything was normalShe never picked up the glassesShe never talked to anybody here.I have done everything I could do for herI have done nothing wrong.After years *** being my patient I would never do anything to upset herHad she told me from the beginning, I would have gladly refund her for the glasses, she would have save me money from remaking the lenses.But instead she chose to totally lie about everything, and make me go through the expense of remaking the lenses and then totally blindside me by going to the Revdex.com.I have been in business for over years and this is truly a first for meAs for my office staff their generosity and kindness to patients speaks for itself.The glasses are still here and I will &€mailing them to her.Thank you,Dr Robert L F*

Re: *** *** ***My patient *** *** and her little infant baby came to my office for a yearly routine office visit on 2-23-She has been my patient for yearsShe wears glasses and contact lenses, she had insurancesShe said she wanted to use one insurance for exam and
contact lenses and the other insurance for new frame and lenses especially because her previous frame was purchased at my office in making the frame years old, so she wanted a new oneHer prescription had changedI also found a lid ptosis on left eye which I gave a prescription for medicationShe would need to follow up in month.Her appointment was for 4-22-2015On 3-6-her father *** picked up the glasses and contact lenses.She called at some point and said she could not see clearly.On 3-24-she came for a recheck free of charge and came up with the same prescription coming to the conclusion that even though I came up with the same prescription, her eyes just could not adjust to the new rx, so I remade the new lenses to her old prescription, she never stopped me from remaking themShe said she would pick up the glasses when she would come for her visit on 4-22-2015On 4-22-when she came for her month appointment for her eyelid we billed UPMC for a small visit with a copay assigned to the patient of $30.00, she also picked up the glasses, but stated that she was seeing reflections, so again I sent them back to the labThe lab returned them to us assuring us everything was normalShe never picked up the glassesShe never talked to anybody here.I have done everything I could do for herI have done nothing wrong.After years *** being my patient I would never do anything to upset herHad she told me from the beginning, I would have gladly refund her for the glasses, she would have save me money from remaking the lenses.But instead she chose to totally lie about everything, and make me go through the expense of remaking the lenses and then totally blindside me by going to the Revdex.com.I have been in business for over years and this is truly a first for meAs for my office staff their generosity and kindness to patients speaks for itself.The glasses are still here and I will &€mailing them to her.Thank you,Dr Robert L F*

Re: [redacted]
My patient [redacted] and her little infant baby came to my office for a yearly routine office visit on 2-23-2015. She has been my patient for 16 years. She wears glasses and contact lenses, she had 2 insurances. She said she wanted to use one insurance for exam...

and contact lenses and the other insurance for new frame and lenses especially because her previous frame was purchased at my office in 2005 making the frame 10 years old, so she wanted a new one. Her prescription had changed. I also found a lid ptosis on left eye which I gave a prescription for medication. She would need to follow up in 1 month.Her appointment was for 4-22-2015On 3-6-2015 her father [redacted] picked up the glasses and contact lenses.She called at some point and said she could not see clearly.On 3-24-2015 she came for a recheck free of charge and came up with the same prescription coming to the conclusion that even though I came up with the same prescription, her eyes just could not adjust to the new rx, so I remade the new lenses to her old prescription, she never stopped me from remaking them. She said she would pick up the glasses when she would come for her visit on 4-22-2015On 4-22-2015 when she came for her 1 month appointment for her eyelid we billed UPMC for a small visit with a copay assigned to the patient of $30.00, she also picked up the glasses, but stated that she was seeing reflections, so again I sent them back to the lab. The lab returned them to us assuring us everything was normal. She never picked up the glasses. She never talked to anybody here.I have done everything I could do for her. I have done nothing wrong.After 16 years [redacted] being my patient I would never do anything to upset her. Had she told me from the beginning, I would have gladly refund her for the glasses, she would have save me money from remaking the lenses.But instead she chose to totally lie about everything, and make me go through the expense of remaking the lenses and then totally blindside me by going to the Revdex.com.I have been in business for over 30 years and this is truly a first for me. As for my office staff their generosity and kindness to patients speaks for itself.The glasses are still here and I will &€mailing them to her.Thank you,
Dr Robert L F[redacted]

Review: I came here and got an eye exam and was told that prescription had changed. I ordered new glasses and after wearing them for a few days my eyes never adjusted to them and I couldn't see. I took them back and had a second eye exam. Dr. F[redacted] told me that he made them too powerful and was going to have them put back to my last prescription. After thinking on the ride home, I realized that meant I would now have two pairs of glasses with the same prescription, my current ones and the ones I just ordered. I called them when I got home and asked if I could return them. I explained to them that I only bought new glasses because I was told my prescription had changed and that I didn't need two pair. They told me they had never had this issue before and that they wouldn't do anything with my glasses and the manager would call me on the following Tuesday. One day when I came home from work I was told that the eye doctor had called and said that my eye glasses were in and that they could not return them. This upset me because they had spoken to my father, and I am over 18, and also because I had never gotten a call from the manager. I called back and asked why and they said its because my perception had changed and that they had already remade the lenses. I got my glasses again, brought them home and realized I still couldn't see. I took them back and they said it was the glare and that they would have it fixed. When I was there I had asked if they needed my insurance info or if I owed anything, they told me no and that it was not a visit. Also I asked them what my prescription was and they said that it was the same as my previous prescription. After arguing and becoming more confused, I went home. A few weeks later I received a bill in the mail for 30$ from that appointment. They have now called and said that my glasses are back in but I have not picked them up because I have been looking into how to file this complaint. I want this resolved and I do not plan to return to Dr. F[redacted]'s office.Desired Settlement: I feel that they made the mistake of getting my prescription wrong and I should be able to return my glasses. I would have never bought them in the first place if I had been told the first visit that my prescription did not change.

Business

Response:

Re: [redacted]My patient [redacted] and her little infant baby came to my office for a yearly routine office visit on 2-23-2015. She has been my patient for 16 years. She wears glasses and contact lenses, she had 2 insurances. She said she wanted to use one insurance for exam and contact lenses and the other insurance for new frame and lenses especially because her previous frame was purchased at my office in 2005 making the frame 10 years old, so she wanted a new one. Her prescription had changed. I also found a lid ptosis on left eye which I gave a prescription for medication. She would need to follow up in 1 month.Her appointment was for 4-22-2015On 3-6-2015 her father [redacted] picked up the glasses and contact lenses.She called at some point and said she could not see clearly.On 3-24-2015 she came for a recheck free of charge and came up with the same prescription coming to the conclusion that even though I came up with the same prescription, her eyes just could not adjust to the new rx, so I remade the new lenses to her old prescription, she never stopped me from remaking them. She said she would pick up the glasses when she would come for her visit on 4-22-2015On 4-22-2015 when she came for her 1 month appointment for her eyelid we billed UPMC for a small visit with a copay assigned to the patient of $30.00, she also picked up the glasses, but stated that she was seeing reflections, so again I sent them back to the lab. The lab returned them to us assuring us everything was normal. She never picked up the glasses. She never talked to anybody here.I have done everything I could do for her. I have done nothing wrong.After 16 years [redacted] being my patient I would never do anything to upset her. Had she told me from the beginning, I would have gladly refund her for the glasses, she would have save me money from remaking the lenses.But instead she chose to totally lie about everything, and make me go through the expense of remaking the lenses and then totally blindside me by going to the Revdex.com.I have been in business for over 30 years and this is truly a first for me. As for my office staff their generosity and kindness to patients speaks for itself.The glasses are still here and I will &€mailing them to her.Thank you,Dr Robert L F[redacted]