Robert Graham Designs LLC

We have shipped [redacted] two replacement shirts of his choiceWill update with tracking number to followThis issue has been resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , received the replacement garments and find that this resolution is satisfactory to me and the matter has been resolvedThe representative (FM) was very agreeable and worked with me to find a solution in a prompt manner that worked for both of us despite heavy seasonal workloadI am a long time customer and my confidence has been restoredSincerely, [redacted] ***

We are sorry for the customers bad experienceWe take pride in the quality of our productsNormally, our shirts do not run or bleed when they are dry cleanedHowever, we do stand behind our product, and have contacted the customer and offered a replacement shirt as well as our apologiesThis is in addition to the $credit already issued

We are sorry for the customers bad experienceWe take pride in the quality of our productsNormally, our shirts do not run or bleed when they are dry cleanedHowever, we do stand behind our product, and have contacted the customer and offered a replacement shirt as well as our apologiesThis is
in addition to the $credit already issued

We are sorry for the customers bad experienceWe take pride in the quality of our productsNormally, our shirts do not run or bleed when they are dry cleanedHowever, we do stand behind our
product, and have contacted the customer and offered a replacement shirt as well as our apologiesThis is in addition to the $credit already issued

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am confused...the response below says that they offered me a shirt in ADDITION TO THE GIFT CARD....THAT IS NOT TRUE..They finally did replace the shirt but then they DID NOT HONOR THE GIFT CARD Please adivseWe are sorry for the customers bad experienceWe take pride in the quality of our productsNormally, our shirts do not run or bleed when they are dry cleanedHowever, we do stand behind our product, and have contacted the customer and offered a replacement shirt as well as our apologiesThis is in addition to the $credit already issued
Updated information sent by the consumerHello...the company has now resolved the issue and I am satisfied
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], received the replacement garments and find that...

this resolution is satisfactory to me and the matter has been resolved. The representative (FM) was very agreeable and worked with me to find a solution in a prompt manner that worked for both of us despite heavy seasonal workload. I am a long time customer and my confidence has been restored. Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am confused...the response below says that they offered me a shirt in ADDITION TO THE GIFT CARD....THAT IS NOT TRUE..They finally did replace the shirt but then they DID NOT HONOR THE GIFT CARD.  Please adivse
We are sorry for the customers bad experience. We take pride in the quality of our products. Normally, our shirts do not run or bleed when they are dry cleaned. However, we do stand behind our product, and have contacted the customer and offered a replacement shirt as well as our apologies. This is in addition to the $75 credit already issued.
Updated information sent by the consumer
Hello...the company has now resolved the issue and I am satisfied
Sincerely,
[redacted]

We are sorry for the customers bad experience. We take pride in the quality of our products. Normally, our shirts do not run or bleed when they are dry cleaned. However, we do stand behind our product, and have contacted the customer and offered a replacement shirt as well as our apologies. This is in addition to the $75 credit already issued.

We have shipped [redacted] two replacement shirts of his choice. Will update with tracking number to follow. This issue has been resolved.

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], received the replacement garments and find that this resolution is satisfactory to me and the matter has been resolved. The representative (FM) was very agreeable and worked with me to find a solution in a prompt manner that worked for both of us despite heavy seasonal workload. I am a long time customer and my confidence has been restored. 
Sincerely,
[redacted]