Robert Green Chevrolet - Oldsmobile

The business has responded.  Please see below:Spoke with [redacted] 9/*/15 approx. 1pm resolved with him, we will replace tonneau cover.

The business has responded.  Please see below:On [redacted] purchase agreement which he signed on 8/*/2015 it clearly stated the mileage of 57943. [redacted] was instructed at the time of delivery he need the titles to the trades. He did not bring them. The day we picked up the 2 trades...

(which were supposed to be 2500's not 1500's) we spoke with his father first and told him we would like to pick up the 2 trucks. [redacted] left both trucks full of old shingles. We can not compensate [redacted] for the broken tonneau cover as accessories are not covered under the GM 12 month 12,000 certified pre owned warranty. If there is an odor in the vehicle we would be more than happy to have it taken care of. We had the truck professionally detailed by an outside vendor and I am sure they will help us resolve any smell. I would like to apologize for any delays with paper work we recently upgraded our computer to system to better assist customers and there has been a slight lea rning curve with the new system.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# 10755915, and have determined that my complaint has NOT been resolved because:
They claim I was supposed to bring the titles when I came to the dealership to take ownership of the truck. We had agreed on Saturday, the day of purchase, and then again on Wednesday, when I came to pick up the truck, that I would contact them to pick up the trade-in vehicles when I had prepared them for transport. As they reported, I had shingles from a roof project in the back of one, and I had previously told them I was using the cabs for storage. This is why we agreed that I would contact them before picking up the vehicles, and they were supposed to take the titles at the time of pickup. Because they took them while I was working, 2 hours after I had picked my new vehicle up, I hadn't had time to empty them, especially after they had made me late, and was not there to give them said titles. As I had previously stated in my claim, I also needed the titles to turn in the plates from the one that was still insured. We had discussed the type of vehicles they were and there is no recored of an exact model on the contract. I had confirmed several times the details of the trade-ins, as my girlfriend can attest to, and I can only conclude that they weren't listening.The smell inside the cab I believe to be the result of not letting the carpeting dry before replacing the floor mats. When I went to pick up the truck, the salesman commented that he needed to open the windows because the cab smelled.The issues with the registration and other paperwork, when they left me waiting for over 2 hours, they now claim was a learning curve due to a new system. I was told at the time it was because the woman inputting the information, a former librarian and new-hire, was slow and that she wouldn't last much longer there. In regards to the tonneau cover, they told me after I found out it was ripped, that they usually take those off before selling them. I am unclear as to why they didn't and it adds to the constant stream of excuses I've received from them every time I bring up a problem. I would have liked to deal with them directly instead of publicly complaining, but they have prevented that, up to and including, grabbing their internal survey from me at the time of purchase. I had called and requested to speak with Robert G[redacted] personally and was told he was very busy and didn't have time to talk. There was no offer to have him contact me in the future, or any other concession. I can only think that they don't care about me as a customer and they have no intention of acting in a professional manner. I had hoped this would prompt them to improve their service, and at the very least, share my experience with future customers. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I put a $9000 down payment on a vehicle on 8/*/15, with a [redacted] report from that morning stating that it had 55,563 miles. When I went to take ownership of the truck three days later on 8/*/15, I noticed the odometer read in the 57,000's. They had kept the vehicle to do their regular inspection, detailing and transfer ownership through their DMV filing system. I was told several times that my paperwork was nearly ready when I arrived to pick up the truck, and the total time I waited ended up being in excess of 2.5 hours. In addition to putting nearly 2,000 extra miles on it in this short period of time, there was a cover on the bed that had been rolled up when I did my initial inspection on the day of purchase. This turned out to be damaged and when I brought it up, they stated that they usually remove them from used vehicles before putting them out for sale. The interior of the truck also has a dirty, musty odor which was not present during the test drive.

I traded in two trucks in as-is condition and clearly stated that there were no transmissions in them. When I inquired about a time for pickup, I was told that sometime later the next week would be fine and to let them know when I had them cleaned out as they were being used for storage. They called me the morning of 8/*, and left a message stating that they had a truck in the area, and to contact them. I was working at the time and didn't get back to the salesman, and when I got home both trucks were gone. I still retain the titles, and at the time one of the vehicles was still registered, with plates. I had removed them previously but had not had the time to go down and turn them in, which requires you to have the title.

With all this inconvenience, miscommunication and general unprofessionalism, I was going to fill out the survey that was included in my paperwork at the time I took ownership, but they took it from me, and threw it in the nearest garbage receptacle.Desired Settlement: Compensation for damage and extra mileage to truck. Improvement to their quality of service, for their own and for future customer's benefit.

Business

Response:

The business has responded. Please see below:On [redacted] purchase agreement which he signed on 8/*/2015 it clearly stated the mileage of 57943. [redacted] was instructed at the time of delivery he need the titles to the trades. He did not bring them. The day we picked up the 2 trades (which were supposed to be 2500's not 1500's) we spoke with his father first and told him we would like to pick up the 2 trucks. [redacted] left both trucks full of old shingles. We can not compensate [redacted] for the broken tonneau cover as accessories are not covered under the GM 12 month 12,000 certified pre owned warranty. If there is an odor in the vehicle we would be more than happy to have it taken care of. We had the truck professionally detailed by an outside vendor and I am sure they will help us resolve any smell. I would like to apologize for any delays with paper work we recently upgraded our computer to system to better assist customers and there has been a slight lea rning curve with the new system.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# 10755915, and have determined that my complaint has NOT been resolved because:

They claim I was supposed to bring the titles when I came to the dealership to take ownership of the truck. We had agreed on Saturday, the day of purchase, and then again on Wednesday, when I came to pick up the truck, that I would contact them to pick up the trade-in vehicles when I had prepared them for transport. As they reported, I had shingles from a roof project in the back of one, and I had previously told them I was using the cabs for storage. This is why we agreed that I would contact them before picking up the vehicles, and they were supposed to take the titles at the time of pickup. Because they took them while I was working, 2 hours after I had picked my new vehicle up, I hadn't had time to empty them, especially after they had made me late, and was not there to give them said titles. As I had previously stated in my claim, I also needed the titles to turn in the plates from the one that was still insured. We had discussed the type of vehicles they were and there is no recored of an exact model on the contract. I had confirmed several times the details of the trade-ins, as my girlfriend can attest to, and I can only conclude that they weren't listening.The smell inside the cab I believe to be the result of not letting the carpeting dry before replacing the floor mats. When I went to pick up the truck, the salesman commented that he needed to open the windows because the cab smelled.The issues with the registration and other paperwork, when they left me waiting for over 2 hours, they now claim was a learning curve due to a new system. I was told at the time it was because the woman inputting the information, a former librarian and new-hire, was slow and that she wouldn't last much longer there. In regards to the tonneau cover, they told me after I found out it was ripped, that they usually take those off before selling them. I am unclear as to why they didn't and it adds to the constant stream of excuses I've received from them every time I bring up a problem. I would have liked to deal with them directly instead of publicly complaining, but they have prevented that, up to and including, grabbing their internal survey from me at the time of purchase. I had called and requested to speak with Robert G[redacted] personally and was told he was very busy and didn't have time to talk. There was no offer to have him contact me in the future, or any other concession. I can only think that they don't care about me as a customer and they have no intention of acting in a professional manner. I had hoped this would prompt them to improve their service, and at the very least, share my experience with future customers.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The business has responded. Please see below:Spoke with [redacted] 9/*/15 approx. 1pm resolved with him, we will replace tonneau cover.

Review: Recently purchased a truck with a Switch-n- Go System including two bodies for that system. They are only able to produce me one of the bodies. I am losing business with out the body. I have since found another one exactly the same and am purchasing it on 6/**/14.Desired Settlement: I would like a refund so I can purchase the body from another dealer.

Business

Response:

1. [redacted] waited to ordered bodies for new truck when he took delivery of the truck. I had tried to convince him to order sooner; he delayed because he couldn't make a decision. At time of delivery he ordered two standard duty 11' drop boxes and one dump box.

2. At the time he ordered, he was told bodies would take 4-6 weeks to arrive. We had an 11' Medium-Duty Drop Box in stock, this body is significantly more expensive than the Standard Duty Box. To assist [redacted], we gave him the Medium-Duty Box at no additional cost with the understanding that he would have to wait for the additional Standard Duty 11' Box and Dump Body to arrive.

3. We anticipate the Standard Duty 11' Drop Box to arrive in Mid-July.