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Robert H. Ranck, Inc. Plumbing Heating & Air Conditioning

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Robert H. Ranck, Inc. Plumbing Heating & Air Conditioning Reviews (3)

---------- Forwarded message ----------From: Joe Ranck Date: Tue, Apr 21, at 10:AMSubject: FW: water heater questionTo: [email protected], Would you please follow up on the request of our customer to cancel his complaint See attached
emails. Thanks, Joe R***Robert HRanck Inc. From: *** *** [mailto:***] Sent: Friday, April 17, 12:PMTo: Joe R***Subject: Re: water heater question For the life of me I cannot figure out how to cancel my complaint on the website Do you have to take the next step? Thanks,*** ** *** *** *** ***Lancaster, PA ***Cell - ###-###-####***This email may contain confidential informationIf you have received this message in error, please delete it and accept my apology.*** From: Joe R***Sent: Thursday, April 16, 4:PMTo: ***Subject: RE: water heater question Thanks From: *** [mailto:***] Sent: Thursday, April 16, 4:PMTo: ***@ranckinc.comSubject: Re: water heater question Very well and I will withdraw my complaint with once service is complete.Thanks,*** * *** *** *** ***Lancaster, PA ***Cell-###-###-####***----- Reply message -----From: "Joe R***" To: Cc: "Ryan w***" , "Jay d***" Subject: water heater questionDate: Thu, Apr 16, 3:pm *** ***, Thank you for your reply We will install an insulated jacket on your water heater at no charge to you The temperature can be changed and the service tech will do that at the same time Our dispatcher will be calling you tomorrow to set up a time to install the jacket. Joe R*** From: *** [mailto:***] Sent: Thursday, April 16, 1:PMTo: ***@ranckinc.comSubject: Re: water heater question Hi ***,Thank you for your offer which I acceptHowever your staff should have made us aware and the *** *** website claims to be providing the required appliances nowI assume that your insulation jacket will not result in additional expense on our part, right? Last the temp of our hot water is less than before, can that also be adjusted?Thanks,*** * *** *** *** ***Lancaster, PA ***Cell-###-###-####***----- Reply message -----From: "Joe Ranck" To: Subject: water heater questionDate: Thu, Apr 16, 11:am *** ***, This morning I received an email from that included your email to them I apologize for the confusion The confusion comes from the new government regulation on water heaters As of April 15th water heater manufactures are required to make the new water heaters Before April 15th they can continue to make the previous style There is a lag time to get the new heaters because of the manufacturing change overWe will not receive any of the new water heaters till the middle of June from our *** *** water heater company As with most federal roll outs there is an unknown in between time that usually occurs. The only difference between the old and new water heaters is additional insulation The warranty and all components are the same The warranty begins at the time of installation, so that isn’t any different We would offer to put on an insulating jacket on the installed heater to make it more efficient in retaining the heat in the heater. Thanks for your email, Joe R***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 

I thought the whole team, included randy did a super job on my ac install. excellent job all around. will use them again when the need presents itself. thank you again. steven o'connor

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Description: Plumbers, Air Conditioning Contractors & Systems, Heating & Air Conditioning

Address: 2541 Marietta Ave, Lancaster, Pennsylvania, United States, 17601-1959


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