Robert Hutson Ford, Lincoln

To Whom It May Concern, Robert Hutson Ford Lincoln would again like to apologize to Mrs [redacted] and her family for any inconvenience they have had pertaining to the vehicle she purchasedMrs [redacted] purchased a GMC Acadia that was out of manufacturer's warranty We'd first like to address Mrs***'s claim that the dealership "knew this truck had problems before they sold it"This claim is inaccurate, upon this vehicle arriving at the dealership the service department serviced and checked all fluids and repaired two other non AC/heater related items that were found in the multi point inspection process that we place all vehicles throughThe service department/nor anyone else advised of any AC/Heater related problemsAdditionally, we would never knowingly sell a vehicle with a problem because we know the customer will be coming right back to complain/want it repaired Secondly, the customer is correct that we did send their vehicle to another shopWe sent it to the local Chevy/GMC dealer to see what it neededThey diagnosed the vehicles problem and told us what they'd charge us to repair itOur service department decided to perform their recommended repairsOur service department ordered the parts and had the customer bring the vehicle back in for the repairs to be performed The total charges for these repairs were $to the Chevy/GMC dealer for their diagnosis and $1,to our service department for the repairs they performed to Mrs***'s GMC Acadia The most important part of this whole reply is in the fact that Robert Hutson Ford Lincoln paid for all of these repairs to Mrs***'s vehicle! The dealership spent $1,trying to repair Mrs***'s vehicleMrs [redacted] did not spend any money on the repairs to her vehicle Therefore, we'd like to address the very shallow claim that she has been "screwed"It's hard to believe that a company can go out of it's way to please a customer, even go so far as to spend over $1,in the process, and a person even begin to file a complaint with a claim like that Robert Hutson Ford Lincoln would like to respond Mrs***'s "Desired Settlement": 1.) Mrs [redacted] purchased a vehicle that was and is out of warranty 2.) Mrs [redacted] was aware of this at time of purchase 3.) Robert Hutson Ford Lincoln does not Guarantee any vehiclesIf a vehicle sold is under warranty, it is the manufacturer or the warranty company that guarantees the repairs, not the dealership 4.) Robert Hutson Ford Lincoln feels they made a good faith attempt to repair Mrs***'s vehicle that most anyone would consider to be above and beyond what they were responsible for 5.) Robert Hutson Ford Lincoln does not believe the "desired settlement" is reasonable and does not intend to do anything further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

To Whom It May Concern,
Robert Hutson Ford Lincoln would like to address this matter. Our organization and members of our organization feel that we are being wrongly accused on multiple accounts in this concern. To begin with, Mr*** senior, called our dealership on Saturday
June 23rd because he'd seen the vehicle he purchased Saturday June 23rd on our website. Upon calling, he spoke with a sales associate about the vehicle. While talking, Mr*** & the sales associate discussed various things about the vehicle of interest, including the free Carfax & its details about the vehicle. Some of those details discussed included the multiple owners, accidents, & transmission repairs that are all listed on the Free Carfax provided by our dealership. Mr*** senior decided to set an appointment on Saturday June to look at the vehicle. Mr*** senior came to our dealership on Saturday June to look at and test drive the automobile he called in about. While here Mr*** senior decided to purchase the automobile knowing all of the details about the history of the vehicle that are listed on the Carfax, which include many of the ones he has listed in his complaint plus everything he inspected for himself. Mr*** senior signed a contract for the purchase of the automobile and left a $1,down payment towards the purchase of the vehicle on Saturday June and stated he'd be back on Monday June to pick the vehicle up. Mr***'s son got involved on Monday and that's when all sorts of problems arose. However, our dealership did not have any dealings with his son or have the liberty to discuss them with him. We believe that all of these problems & complaints have arose from Mr***'s son getting involved. However, Mr***'s son was never a part of the deal. Many of the statements that we are accused of making in this complaint are along with some of the other statements made. Actually, we're not sure if this complaint was made by Mr*** senior of it was really made by his son.Respectfully,
*** *** ***

To Whom It May Concern,
Robert Hutson Ford Lincoln would again like to apologize to Mrs. [redacted] and her family for any inconvenience they have had pertaining to the vehicle she purchased. Mrs. [redacted] purchased a 2008 GMC Acadia that was out of manufacturer's warranty.
We'd first like to address...

Mrs. [redacted]'s claim that the dealership "knew this truck had problems before they sold it". This claim is inaccurate, upon this vehicle arriving at the dealership the service department serviced and checked all fluids and repaired two other non AC/heater related items that were found in the multi point inspection process that we place all vehicles through. The service department/nor anyone else advised of any AC/Heater related problems. Additionally, we would never knowingly sell a vehicle with a problem because we know the customer will be coming right back to complain/want it repaired.
Secondly, the customer is correct that we did send their vehicle to another shop. We sent it to the local Chevy/GMC dealer to see what it needed. They diagnosed the vehicles problem and told us what they'd charge us to repair it. Our service department decided to perform their recommended repairs. Our service department ordered the parts and had the customer bring the vehicle back in for the repairs to be performed.
The total charges for these repairs were $192.00 to the Chevy/GMC dealer for their diagnosis and $1,010.24 to our service department for the repairs they performed to Mrs. [redacted]'s 2008 GMC Acadia.
The most important part of this whole reply is in the fact that Robert Hutson Ford Lincoln paid for all of these repairs to Mrs. [redacted]'s vehicle!
The dealership spent $1,202.24 trying to repair Mrs. [redacted]'s vehicle. Mrs. [redacted] did not spend any money on the repairs to her vehicle.
Therefore, we'd like to address the very shallow claim that she has been "screwed". It's hard to believe that a company can go out of it's way to please a customer, even go so far as to spend over $1,200.00 in the process, and a person even begin to file a complaint with a claim like that.
Robert Hutson Ford Lincoln would like to respond Mrs. [redacted]'s "Desired Settlement":
1.) Mrs. [redacted] purchased a vehicle that was and is out of warranty.
2.) Mrs. [redacted] was aware of this at time of purchase.
3.) Robert Hutson Ford Lincoln does not Guarantee any vehicles. If a vehicle sold is under warranty, it is the manufacturer or the warranty company that guarantees the repairs, not the dealership.
4.) Robert Hutson Ford Lincoln feels they made a good faith attempt to repair Mrs. [redacted]'s vehicle that most anyone would consider to be above and beyond what they were responsible for.
5.) Robert Hutson Ford Lincoln does not believe the "desired settlement" is reasonable and does not intend to do anything further.