In response to ID [redacted], [redacted] we submit the following response.The Window Men, Inc. contracted with the homeowner to provide and install 11 windows at a cost of $350.00 per window with a total cost to the homeowner of $3850.00.Services were provided in accordance with the contract and we were promptly paid for our work. The homeowner did not pay for any additional services. We apologize for any misconceptions the homeowner experienced.Thank you, [redacted]The Window Men, Inc###-###-####FAX: ###-###-####
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As a consumer all I can go by are the estimates/quotes and bills provided to me by The Window Men. My paperwork all indicates that the contracted price of $3850 included installation of 11 windows and labor for installing and wrapping several doors in my home. Each item is clearly denoted, but only the door labor is itemized with prices, on my copy of the estimate/quote. When the windows were complete I was presented with a bill/receipt containing line items for both window installation and door labor. If the door labor was "extra work to be contracted later" then why was it itemized on my final bill? If the contract was for 11 windows at $350, as Mr. [redacted] claims, why did I not receive an estimate that clearly indicated the cost per window? In fact, I had no documentation at all of the per window price until I disputed this in September. When I first spoke with The Window Men in September the only "proof" of "contracted" window price was a hand written note scribbled on Google Maps directions to my home stating the cost was $350 per window.I firmly believe that The Window Men are trying to break a contract that clearly states labor was pre-paid and never performed. They cannot produce signed estimates without the door labor included in the final cost. Nor can they produce any documentation that says I agreed to pay $350 per window. They also clearly itemized the door labor on my final bill which was promptly paid.The supporting documents provided in this case by The Window Men are all notated after the fact with details I did not recieve at the time of contract. When originally approched with the discrepancy, the only "proof" Mr. [redacted] had of the cost of the windows was a hand written note on Google Maps directions to my home. In any contract work the controlling document is the estimate/quote. In this case, my estimate/quote clearly itemizes 11 windows and additional door labor at a cost of $3850. I paid $3850 promptly with a cashier's check. I do not expect A+ rated businesses to dispute clear estimates and matching bills.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
No resolution was ever offered. I have an itemized estimate for work and a matching bill for the same work that was promptly paid in full. The business owner obviously refuses to honor his own contract. I have no choice but to file legal suit.
Regards,
[redacted]
In response to ID [redacted], [redacted] we submit the following response.The Window Men, Inc. contracted with the homeowner to provide and install 11 windows at a cost of $350.00 per window with a total cost to the homeowner of $3850.00.Services were provided in accordance with the contract and we were promptly paid for our work. The homeowner did not pay for any additional services. We apologize for any misconceptions the homeowner experienced.Thank you, [redacted]The Window Men, Inc###-###-####FAX: ###-###-####
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As a consumer all I can go by are the estimates/quotes and bills provided to me by The Window Men. My paperwork all indicates that the contracted price of $3850 included installation of 11 windows and labor for installing and wrapping several doors in my home. Each item is clearly denoted, but only the door labor is itemized with prices, on my copy of the estimate/quote. When the windows were complete I was presented with a bill/receipt containing line items for both window installation and door labor. If the door labor was "extra work to be contracted later" then why was it itemized on my final bill? If the contract was for 11 windows at $350, as Mr. [redacted] claims, why did I not receive an estimate that clearly indicated the cost per window? In fact, I had no documentation at all of the per window price until I disputed this in September. When I first spoke with The Window Men in September the only "proof" of "contracted" window price was a hand written note scribbled on Google Maps directions to my home stating the cost was $350 per window.I firmly believe that The Window Men are trying to break a contract that clearly states labor was pre-paid and never performed. They cannot produce signed estimates without the door labor included in the final cost. Nor can they produce any documentation that says I agreed to pay $350 per window. They also clearly itemized the door labor on my final bill which was promptly paid.The supporting documents provided in this case by The Window Men are all notated after the fact with details I did not recieve at the time of contract. When originally approched with the discrepancy, the only "proof" Mr. [redacted] had of the cost of the windows was a hand written note on Google Maps directions to my home. In any contract work the controlling document is the estimate/quote. In this case, my estimate/quote clearly itemizes 11 windows and additional door labor at a cost of $3850. I paid $3850 promptly with a cashier's check. I do not expect A+ rated businesses to dispute clear estimates and matching bills.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
No resolution was ever offered. I have an itemized estimate for work and a matching bill for the same work that was promptly paid in full. The business owner obviously refuses to honor his own contract. I have no choice but to file legal suit.
Regards,
[redacted]