Robert J. Ruffner Attorney at Law

The customer came into our store and purchased a Full bed, Full mattress and boxspring on 03/**/15, the total sale price was $450. She got delivery on 03/**/15 and signed that "all merchandise was received in good condition". The next time we heard from the customer was on 10/*/15 when the...

customer came in with photos on their phone of the broken bed. I had the customer e-mail the photos to me, which I forwarded to the Manufacturer "[redacted]".I explained to the customer that our "store policy" clearly states that "beds and dining chairs are warrantied for 30 days after receiving" but I would still contact the manufacturer and see if they could assist in any way possible.The manufacturer contacted out store on 10/**/15 and explained that after viewing the photos, their conclusion is that the bed was not "dry rotted" as the customer claims because it would have fallen apart in less than 6 months. The manufacturer deemed that the merchandise was "ill treated" because the damages that was sustained was only to the right side of the bed, also they said if the material was inferior then it would have broken off from either the headboard or the footboard, not both pieces at the same time. Hence their final conclusion was that too much weight was applied directly to the right bed rail which resulted in it the bed rail ripping off from both the headboard and foot board while the rail was still attached to the hinges which connect the bed. If needed we have copies of and photos of all the documents and damaged that were mentioned above.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]