The customer came into our store and purchased a Full bed, Full mattress and boxspring on 0315, the total sale price was $She got delivery on and signed that "all merchandise was received in good condition"The next time we heard from the customer was on and explained that after viewing the photos, their conclusion is that the bed was not "dry rotted" as the customer claims because it would have fallen apart in less than monthsThe manufacturer deemed that the merchandise was "ill treated" because the damages that was sustained was only to the right side of the bed, also they said if the material was inferior then it would have broken off from either the headboard or the footboard, not both pieces at the same timeHence their final conclusion was that too much weight was applied directly to the right bed rail which resulted in it the bed rail ripping off from both the headboard and foot board while the rail was still attached to the hinges which connect the bedIf needed we have copies of and photos of all the documents and damaged that were mentioned above
The customer came into our store and purchased a Full bed, Full mattress and boxspring on 0315, the total sale price was $She got delivery on and signed that "all merchandise was received in good condition"The next time we heard from the customer was on and explained that after viewing the photos, their conclusion is that the bed was not "dry rotted" as the customer claims because it would have fallen apart in less than monthsThe manufacturer deemed that the merchandise was "ill treated" because the damages that was sustained was only to the right side of the bed, also they said if the material was inferior then it would have broken off from either the headboard or the footboard, not both pieces at the same timeHence their final conclusion was that too much weight was applied directly to the right bed rail which resulted in it the bed rail ripping off from both the headboard and foot board while the rail was still attached to the hinges which connect the bedIf needed we have copies of and photos of all the documents and damaged that were mentioned above