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Robert L. Jensen & Associates

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Reviews Robert L. Jensen & Associates

Robert L. Jensen & Associates Reviews (4)

Initial Business Response /* (4000, 8, 2014/10/01) */
"Consumer's Original Complaint :
I moved out of apartment and deposit check minus deductions, but didn't get a list of what was deducted." Itemized vacating inspection report was mailed with receipts on 9/9/
"i cannot reach the
supervisor, left msgs
I moved out the W Barstow E on 08/31/I received my deposit, minus deductionsI did not get a list of what was deducted."
Vacating inspection report and invoices were mailed on 9/9/We'll include them again with this correspondence
"I was told over the phone what was deducted only, which I don't agree withI spoke with the property manager *** on 09/and she explained briefly about the charges over the phone, $paint, $for carpet, and $for cleaningI then told her that I would like a statement mailed to me in a detailed form as I did not agree with some of the chargesI asked Liz how she charged us for cleaning when we left the apartment in the same condition as when we first moved inBefore our move out date, *** did an inspection and told us that the apartment was in great shape and the only thing needed to be cleaned were the rings around the toilet and the sink, which we then remedied before we moved outLiz also noted that the kitchen cabinets needed to be old englished because they are old but that we would not be charged for this
With regards to the cleaning, she answered that no matter what, the Cleaners charge a minimum of $dollars to clean and that was the charge"
We never quote a "minimum" chargeCleaning is done by an outside company that sets pricingWe did state that if a cleaner is dispatched they will be charged
"I then again asked her, "How can they clean the apartment when we already cleaned it?" Nowhere on the rental agreement does it say that they will charge for cleaning even if the apartment is cleanAs I stated before, we left the apartment in the same condition as when we moved inIf Liz then decides to hire cleaners to clean, then we should not be charged for it."
We charged residents for only a portion of the cleaning feeThe actual invoice amount was $Only $of the service was charged to the residentsInvoice will be provided again with this correspondence
"I asked her to provide me with a list of what the cleaners cleaned that the amount came out to $80"
Vacating inspection report and invoices have been mailed twiceVacating Inspection report and invoices will be provided again with this correspondence
"My wife called back on 09/about getting the detailed deductions and spoke to Liz
Liz then explained in detail about the charges to my wife again mentioning pretty much the same thing she did to me with going into detail about the painting (it took hours to paint, which is $for labor and $for paint"
Residents were not charged the full painting invoice amount of $Amount was pro-rated to $
"I questioned this to my wife because before during Liz's inspection she made a note that one of the walls which had a wood panel would need to be painted white because that was how it was showed to the new tenant"
Once again, resident was not charged for this portion of the paint jobAmount was pro-rated to $
"Was this included in the paint deduction"
Resident wasn't charged
"We should not be charged for this and these are some of the questions which came upThis is the reason why my wife and I wanted the detailed lists of deductionsTo this point, the only thing agreed upon would be the carpet cleaning:
When Resident Manager met with residents to conduct walk-through.It was once again relayed there would be charges for painting pro-rate, carpet cleaning and whatever cleaning wasn't completedThis is also relayed at time of move-in
" Liz told my wife that the statement is with corporate and she requested the detailed statement from corporate, but because this is a minor thing, that we would have to waitOn 09/I tried calling Liz back after my wife spoke to her, which she then would not talk to me and directed me to her supervisor ***"
Resident Manager advised resident that she would not accept verbal abuseVerbal abuse continued and Resident Manager ended communication
In addition, residents were not charged for the following repairs and removal: 1)Removal of cable TV wires from the bedroom and living room2) Removal of curtain rod in master bedroom closet3) Removal of mirror on master bathroom door4) Removal of mirror attached to shower head5) Replacement of gas fireplace key
We stand by the charges that were deducted from this residents depositNo refund will be issued
Initial Consumer Rebuttal /* (3000, 12, 2014/10/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I stated beforeThere was nothing to clean in the apartment because the apartment was already cleaned by my wife and IAnd as I stated before, I left the apartment in the same condition clean condition as when I first moved inHow can the fireplace need cleaning when I never used itThe patio need cleaning when I cleaned and swept itThe garage was sweptAll these descriptions listed on the receipt were done by me before I leftDuing that manager Liz's inspection she never mentioned anything needed cleaning because it was already doneThis is not acceptable, I need an explanation, not just a bunch of receipts that got to me late
Final Consumer Response /* (4200, 16, 2014/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
All charges listed on the invoice was not brought up during preinspection*** the manager stated that "the cleaners charge an $dollars for comming out to the apartment regardless if apartment is cleaned or notAnd as I stated beforeApartment was cleaned before I moved outAccording to California Department of Consumer Affairs the landlord "cannot routinely charge to prepare the rental unit for next tenancyInstead the landlord must look at how well the departing tenant cleaned the rental unit.."
I feel they are charging to prepare the rental unit for next tenant
Final Business Response /* (4000, 18, 2014/10/13) */
We're sorry that you feel you are being over charged for cleaningIf that were truly our intentionWe would have charged you the total cleaning balance of $You were only charged for your portionOur position standsNo additional concessions will be made

Initial Business Response /* (1000, 5, 2015/01/29) */
We are in receipt of Revdex.com case #XXXXXXXXAlthough we don't agree with the complainants details we do empathize with herUnfortunately, there wasn't anyway to foresee the problemThere was a plumbing leak from the second floor unit above
this unit which resulted in significant damage to their unit and the displacement of her and her roommates for a periodThe unit was still habitable, but they chose to leave the unit
This facility is a Homeowners Association and the units are individually ownedAs such, management does not have immediate access to all unitsWe promptly made an assessment of the damage, and remedied the issue in as timely a manner as possibleThe complainant freely admits we offered them alternative housing and made a rent concession for the time they were out of the unit
There wasn't ANY mold involved with this issue
Unfortunately, rodents are a a fact of life in the valleyThe property has regular pest control and when we are made aware of pest issues, extra efforts are immediately made to address them
All repairs were performed professionally and to the highest standardsWe don't know what she is referring to when she speaks about a 'patch job'She readily admits that after repairs were made "it looked like nothing had happened"
There was another unfortunate ceiling collapse (in a different room of their unit) caused by a roof leak after the original plumbing leak
These issues were not connect in any way (except they both occurred in their unit) and occurred half way into their one year leaseUp to that point she was a happy tenant
We regret these issues occurred at allWe want happy, long term tenants that will brag about the service they receive and recommend us to anyone they know that needs a rental referral
On the rare occasion that a vehicle is towed, it only occurs within the State of California laws that allow towingWhen applicable proper notice is given
We have been in business since the 1960's and we don't want any of our tenants to go through things like thisWe didn't do anything wrong and although she may have had other ideas as to how things should have played out, we did the best we could for all involvedThe complainant states "I know I won't receive any settlement", she has not asked for anythingWe don't feel she is due any monetary settlement as no one associated with this issue did anything wrong
Sincerely,
** ***
Residential Division Manager
The owner of he property had to pay for all of the damages etcand now has a Revdex.com complaint
The complainant is

Initial Business Response /* (1000, 11, 2014/10/01) */
On July 28, 2014 [redacted] and her mother came to view a two bedroom unit. We showed her a unit and they liked it. As that unit was already pre-rented we informed her that her unit would be the same floor plan in a different part of the...

property. We did show her the location. She mentioned she had seen another complex but would choose Briarwood.
She completed an application and left a holding deposit of $475.
We made arrangements to move her in on August 1, 2014. She arrived on that day completed her one year lease file gave us the remainder of her deposit and Augusts rent.
While performing the move-in inspection late in the day [redacted] said she found two cockroaches, one dead in the toilet and another in the linen closet. Her mother told [redacted] that she was sure management would treat the unit and we agreed to do just that.
We were unaware of any insect issue with this unit. None were noted on the prior tenant's move-out inspection and neither the prior tenant, onsite maintenance or outside vendors performing any turnover work reported any such issue. Our pre-move in inspection also showed no signs of any pest issue.
[redacted] informed us that she was moving in that day or the next then she would be going out of state with family for eight days and would not be in the apartment. She would leave her personal belongings in plastic containers during this period. We informed her we would treat for the roaches during her absence. She appeared to be satisfied with these arrangements.
First thing in the morning on August 2, 2014 [redacted] came into our office and said she "can't do it" when asked what she meant, she said she can't live here as she had a skin allergy and can't live with bugs. We informed her we had not yet even called the pest company and assured here we would take care of the matter during her family trip. She was clearly upset and would not accept our promises of treatment.
We asked where she would go and she replied that she'd figure it out.
Since she said she couldn't live here, in a gesture of good faith, we gave her all of her deposit and rent back and invalidated the consummated lease.
All monies have been refunded to Ms. [redacted]. It was her choice to terminate the contract.
Request for refund of hotel cost, rental car, moving vehicle, storage, gas and food are denied.

Initial Business Response /* (1000, 5, 2014/11/07) */
Contact Name and Title: [redacted] Supervisor
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@robertljensen.com
[redacted] moved into unit 107 on 1/6/12 and vacated on 10/6/14. Her residency was less than two years. The cost to...

return her unit to a rent ready condition were as follows:
Carpet Cleaning $70.00
Apartment Cleaning $170.00
Paint Labor and Paint $550.85
Past Due Water Bill she had not paid $167.58
Total Charges to turn the unit $958.43
We only charged the resident the amount of $520.00 against her $600.00 deposit, only 54% of what it costs to return the unit to rent ready condition as she received upon move in.
The issues are noted on the move out walk through, this document was signed by the resident manager and the former resident on the date of move out.
The owner of the property should not have to pay all monies to return the unit to rent ready condition considering the condition.
We apologize if [redacted] misunderstood the conversation and feels that the charges do not equate to what she thought she should be entitled to.
Initial Consumer Rebuttal /* (3000, 7, 2014/11/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not have an outstanding water bill because I called the water company personally and asked about my bill. So this is a lie. This is sad and pathetic that I had to take these measures to get a response from [redacted] when I made several attempts to call her and left messages. [redacted] and Associates has a bad habit of having their tenants pay for expenses at the tenant's cost. The issues mentioned above were not noted on my move out and as a matter of fact this is the first time I'm seeing these made up figures. I did not sign a move out walk through. I do not accept [redacted]'s apology. I had a faulty air conditioning unit and received an outrageously expensive water bill. When I noticed that the air conditioning unit was not working properly I reported it to the manager. I also asked about compensation for my electric bill. I received a measley check in the amount of $100 and had to pay the rest. I will not continue to be silent and continue to be ripped off.
Final Business Response /* (4000, 9, 2014/11/10) */
This matter is not meant to be personal. The invoices for the work required on the apartment have been attached and have been paid by the owner of the property. After reviewing the invoices do you still feel that you aren't responsible for any of the charges? Your initial demand is for the refund of your entire deposit. Are you interested in finding a compromise to resolve this dispute?

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