Robert L Messick Inc

Ms*** ***Attn: Revdex.comRe: Case #: ***Station DrSuite 222Dupont, WA 98327Phone #: 206-431-Ext***Dear Ms*** ***/ Resolution ConsultantMr*** had an employee- *** *** bring in a radiator that was leaking on April 2nd, *** also said
they needed it as soon as they could get it back fixedShawn came into the office, met ***, inspected the radiator and told him he would pressure check it, find out what exactly was wrong with it and get back to him that same day with what exactly needed to be doneAfter inspecting the radiator completely, Shawn discerned that the ‘core’ was too badly damaged to repair and it would need a new ‘core’ and he built basically a new radiatorHe called *** @ ***, which was the only contact # we were left withI called that same day and told *** it would need to be re-built with a new core*** said he would call for approval and get back to me that dayI received a call from *** ***, I explained how we did custom jobs… We would have made to his radiator specs the core, have it air-freighted over night on 2nd day serviceSince it was a custom ordered job, we would need it to be paid for before we ordered it since it would be made to his specsI called for pricing and to make sure it would arrive in time for Shawn to build him a new radiator, re-test it and paint it to be ready by the 11th of May, which was his dea-line Mr*** was trying to meetMr*** agreed to the terms, I also told him we have a sign up which I wasn’t sure *** paid attention to, but told Mr*** that any parts left after three (3) days of completion, there would be a $a day storage fee, he agreed and gave me his credit card informationI told him when I had his core in the shop, delivered and Shawn core build his new radiator, that’s when I would run his credit card and then shred the informationWe will not be responsible for someone’s personal information after we used what we were approved to useHe thanked me for taking care of his personal information and told me to contact *** when the project was ready for pick-up, he said he had other business and wouldn’t be able to come in himselfSo I ordered the parts on April 5th, They arrived on April 6th, which Shawn went and picked up from the airport to save Mr*** some more money, on top of Shawn already giving him a discount on his laborAfter lots of work, long hours and sweat, Shawn had built a brand new radiator for Mr*** that would fit like a gloveShawn pressure checked the new one, flushedSsteamed and paintedIt was done and ready for pick up on April 7th, plenty of time to meet Mr***’s dead-lineSo I called the only contact person and phone # I was left withI called at all hours of the day and night since they said they needed it so badly and left message after messageFinally, *** called me back on April 9th 2016, said he was picking up his paycheck and would ocome and get it and have *** re pay him… I guess he didn’t want to be waiting to be paid either because *** never showedI began to call repeatedly again and again, no responseI finally billed Mr***’s credit card April 11th, and charged the two (2) days storage fee since *** was supposed to be there on the 9thDays and days past, phone call after phone call, leaving messages beyond reason, no responseThe radiator stayed in the front office the whole time for lack of storage and so no damage would come of itThe radiator shop and Shawn stopped everything he was working on to accommodate the ***’s because he said it was such an emergency and then have no one even call and come in like they (***) said he wouldWe began to question how true their story really wasWe finally looked up and called every *** in *** until Shawn got ahold of his motherHe told her the situation and she joked saying “That sounds like my boys!” She said she would take care of it and that she did the same day! We have no ill will toward *** and his company and hope he will be able to find a way to meet the deadlines he asks others to meetI hope this has satisfied any questions in this matter Ms***Thank you for your time in this matter.Shawn *S***

Complaint: [redacted]I am rejecting this response because: The response was not factually correct, I sent people in to pick up the radiator and was told we needed to pre-pay for the repairs (as they said) I had [redacted], who manages our accounts call and make the payment that was April 11th (from their attached response) so the parts were ordered after the 11th and I have no way of knowing when the parts arrived and when the work was complete. 
[redacted] was out of town and told me he did not get a message it was ready and was wondering what had happened so I called them to ask if it was ready.  I was told it was ready and sent [redacted] in to pick it up and that is how I found out about the 200 dollar storage fee.  I am not complaining about the quality or validity of the repairs and appreciate work they did as it seems to hold pressure and work very well.  I feel it is predatory to charge me 200 dollars when I did not know it was ready.  Mak3 Construction has a web site with my personal phone number on the main page, I can be tracked down. They were pre-paid for the work so nothing to loose on their side and it gives them the freedom to take advantage of their customers.Sincerely,[redacted]

First, I am insulted that Mr. [redacted] is saying that I am not telling the truth about how many times day and night I tried to contact THE ONLY PHONE 3 AND PERSON I was given to call
  and try to reach! The work order was put under [redacted] PHONE# ([redacted]. I spoke to him myself ([redacted]) and told him I have been calling him for almost three (3) week's
  now to tell him to pick up the radiator, it has been finished for some time now and has been sitting in the front office. [redacted] said and I Quote, "I'm picking up MY pay check right now and
  I guess I'll come get it and pay for it and have [redacted] pay me back." At no time were we told it belonged to The [redacted] company until Shawn spoke with [redacted]'s Mother. When Mr. [redacted] first
  gave me the credit card information, it was his own personal card. The card or Mr. [redacted] said nothing about the name of the company. The invoice is even written under [redacted]'s
   name not under the company's name. How does that work when they do taxes? Wouldn't that fall under a business expense? Why would we have dropped everything we already had
  in production for a measly $200.00 dollar's, when we were working on contract's worth thousand's? We did it as a courtesy for them because they said it was so much in need that it
  had put there production to a stop. We are just a little guy like they are and have no reason to put our good name at risk for anyone. We don't do any kind of advertisement, it's all by
  word of mouth, customer to customer. It's been this way for 24 year's and it will continue to work because we our honest, integrity and most important we don't need to make any false
  statements Shawn went out of his way for this company because he knows what it's like to be a a small fish in a very big corporate world!
  We are pleased to hear everything is working well for them with the work he's done, but we already know his work is the best in his field. Again, we wish the [redacted]s all the best!
 
                                        ...⇄ Shawn S[redacted] DBA The Radiator Shop

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Amsterdam Hospitality Group regarding complaint ID [redacted].Sincerely,
[redacted]