I am sorry but this client has the wrong independent sales agent office We did not do this account Please contact Ignite Payments customer service at [redacted] to find your agent who signed you up Revdex.com please remove this complaint from our records as we do not have anything to do with this complaint
WE had no idea merchant was unhappy. We got service set up and trained him and he was happy. Then we followed up and left messages to see if everything ok and he didn't respond to those. See notes below:Created by: [redacted] ([redacted])8/28/2015 9:42 amLM to see how everything is goingCreated by: [redacted] ([redacted])8/26/2015 12:23 pm[redacted] called to let me know he now has the Check option in his [redacted] gateway. He is good to go.Created by: [redacted] ([redacted])8/25/2015 10:51 amLet [redacted] know that he is all set and thet per [redacted] once the system updates tonight the check option will be available tomorrow
Sorry for the delay. We've had some technical difficulties adding Telecheck services to this account. It is all set up now. Please let us know if you have any issues. Thanks for your patience.
I am sorry but this client has the wrong independent sales agent office. We did not do this account. Please contact Ignite Payments customer service at [redacted] to find your agent who signed you up. Revdex.com please remove this complaint from our records as we do not have...
Please remove this complaint from my Revdex.com listing ASAP. It does not belong to my [redacted] office. Phil L[redacted] does not work for my office.It belongs to this Revdex.com listing,this is where Phil L[redacted]...
Revdex.com:I have reviewed the response made by the business in...
reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted] We have had nothing but problems with the check processing system that this company has set up.They have held up every transaction that we have made.I would not recommend the merchant account company to anyone,especially minority businesses!
[redacted]I never
misled this merchant in anyway and never hid the fact that we are Ignite
Payments First Data. I don't know where she is getting her information about
rate but we I put her on a 1.59 tiered program with authorization of .10 cents.In order
to have her buy the terminal through us...
I match the price she had quoted me for
a terminal from [redacted] for a VX520 w/ pin pad for $200.00File was
complete on 10/13 and live by 10/15. I didn't think anything different
from how I handle this file. Brooke would send terminal to client after
file was live. Brooke sent the terminal to merchant without out the
pin-pad on 10/20 noting in the notes that pin pad was not available until later
because of the huge back log of EMV orders.After
merchant picked up terminal she called and complained that she had not received
the product she had ordered. I informed her pin pad was on order and
should arrive shortly.This all
took place on 10/26 and Phil was very busy with merchants and meeting with
you. Because Phil did not get back to her that minute she felt he was
dodging her. There
seems to be nothing we can do to satisfy her so we’ve closed the account and
will refund for the equipment once she ships it back to us.Sincerely,Fungai
M[redacted]Sales
Agent Ignite Payments First Data
I am sorry but this client has the wrong independent sales agent office We did not do this account Please contact Ignite Payments customer service at [redacted] to find your agent who signed you up Revdex.com please remove this complaint from our records as we do not have anything to do with this complaint
WE had no idea merchant was unhappy. We got service set up and trained him and he was happy. Then we followed up and left messages to see if everything ok and he didn't respond to those. See notes below:Created by: [redacted] ([redacted])8/28/2015 9:42 amLM to see how everything is goingCreated by: [redacted] ([redacted])8/26/2015 12:23 pm[redacted] called to let me know he now has the Check option in his [redacted] gateway. He is good to go.Created by: [redacted] ([redacted])8/25/2015 10:51 amLet [redacted] know that he is all set and thet per [redacted] once the system updates tonight the check option will be available tomorrow
Sorry for the delay. We've had some technical difficulties adding Telecheck services to this account. It is all set up now. Please let us know if you have any issues. Thanks for your patience.
I am sorry but this client has the wrong independent sales agent office. We did not do this account. Please contact Ignite Payments customer service at [redacted] to find your agent who signed you up. Revdex.com please remove this complaint from our records as we do not have...
anything to do with this complaint.
Please remove this complaint from my Revdex.com listing ASAP. It does not belong to my [redacted] office. Phil L[redacted] does not work for my office.It belongs to this Revdex.com listing,this is where Phil L[redacted]...
works: [redacted]
Revdex.com:I have reviewed the response made by the business in...
reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted] We have had nothing but problems with the check processing system that this company has set up.They have held up every transaction that we have made.I would not recommend the merchant account company to anyone,especially minority businesses!
[redacted]I never
misled this merchant in anyway and never hid the fact that we are Ignite
Payments First Data. I don't know where she is getting her information about
rate but we I put her on a 1.59 tiered program with authorization of .10 cents.In order
to have her buy the terminal through us...
I match the price she had quoted me for
a terminal from [redacted] for a VX520 w/ pin pad for $200.00File was
complete on 10/13 and live by 10/15. I didn't think anything different
from how I handle this file. Brooke would send terminal to client after
file was live. Brooke sent the terminal to merchant without out the
pin-pad on 10/20 noting in the notes that pin pad was not available until later
because of the huge back log of EMV orders.After
merchant picked up terminal she called and complained that she had not received
the product she had ordered. I informed her pin pad was on order and
should arrive shortly.This all
took place on 10/26 and Phil was very busy with merchants and meeting with
you. Because Phil did not get back to her that minute she felt he was
dodging her. There
seems to be nothing we can do to satisfy her so we’ve closed the account and
will refund for the equipment once she ships it back to us.Sincerely,Fungai
M[redacted]Sales
Agent Ignite Payments First Data