Initial Business Response / [redacted] (1000, 11, 2014/10/01) */ On July 28, [redacted] and her mother came to view a two bedroom unitWe showed her a unit and they liked itAs that unit was already pre-rented we informed her that her unit would be the same floor plan in a different part of the propertyWe did show her the locationShe mentioned she had seen another complex but would choose Briarwood She completed an application and left a holding deposit of $ We made arrangements to move her in on August 1, She arrived on that day completed her one year lease file gave us the remainder of her deposit and Augusts rent While performing the moinspection late in the day [redacted] said she found two cockroaches, one dead in the toilet and another in the linen closetHer mother told [redacted] that she was sure management would treat the unit and we agreed to do just that We were unaware of any insect issue with this unitNone were noted on the prior tenant's move-out inspection and neither the prior tenant, onsite maintenance or outside vendors performing any turnover work reported any such issueOur pre-move in inspection also showed no signs of any pest issue [redacted] informed us that she was moving in that day or the next then she would be going out of state with family for eight days and would not be in the apartmentShe would leave her personal belongings in plastic containers during this periodWe informed her we would treat for the roaches during her absenceShe appeared to be satisfied with these arrangements First thing in the morning on August 2, [redacted] came into our office and said she "can't do it" when asked what she meant, she said she can't live here as she had a skin allergy and can't live with bugsWe informed her we had not yet even called the pest company and assured here we would take care of the matter during her family tripShe was clearly upset and would not accept our promises of treatment We asked where she would go and she replied that she'd figure it out Since she said she couldn't live here, in a gesture of good faith, we gave her all of her deposit and rent back and invalidated the consummated lease All monies have been refunded to Ms [redacted] It was her choice to terminate the contract Request for refund of hotel cost, rental car, moving vehicle, storage, gas and food are denied
Initial Business Response / [redacted] (1000, 11, 2014/10/01) */ On July 28, [redacted] and her mother came to view a two bedroom unitWe showed her a unit and they liked itAs that unit was already pre-rented we informed her that her unit would be the same floor plan in a different part of the propertyWe did show her the locationShe mentioned she had seen another complex but would choose Briarwood She completed an application and left a holding deposit of $ We made arrangements to move her in on August 1, She arrived on that day completed her one year lease file gave us the remainder of her deposit and Augusts rent While performing the moinspection late in the day [redacted] said she found two cockroaches, one dead in the toilet and another in the linen closetHer mother told [redacted] that she was sure management would treat the unit and we agreed to do just that We were unaware of any insect issue with this unitNone were noted on the prior tenant's move-out inspection and neither the prior tenant, onsite maintenance or outside vendors performing any turnover work reported any such issueOur pre-move in inspection also showed no signs of any pest issue [redacted] informed us that she was moving in that day or the next then she would be going out of state with family for eight days and would not be in the apartmentShe would leave her personal belongings in plastic containers during this periodWe informed her we would treat for the roaches during her absenceShe appeared to be satisfied with these arrangements First thing in the morning on August 2, [redacted] came into our office and said she "can't do it" when asked what she meant, she said she can't live here as she had a skin allergy and can't live with bugsWe informed her we had not yet even called the pest company and assured here we would take care of the matter during her family tripShe was clearly upset and would not accept our promises of treatment We asked where she would go and she replied that she'd figure it out Since she said she couldn't live here, in a gesture of good faith, we gave her all of her deposit and rent back and invalidated the consummated lease All monies have been refunded to Ms [redacted] It was her choice to terminate the contract Request for refund of hotel cost, rental car, moving vehicle, storage, gas and food are denied