Robert M Wallace Sr

I am rejecting this response because: This is the same response I have gotten for the past months and nothing, I mean nothing has been done by Highland Ridge, they only give me lip service and no actions at all I do not want to wait any more for what the claim they are going to do They also told me they would pay all my cost for repairs I paid for as well as pay me back for new tires and repairs I paid for the damage done when the tire blew out They claimed that they would pay all my payments over the past months, but I have no payments the RV is paid for Yet it has been three week gone by and I've heard nor see anything The repair center has not received anything from them at all I was told they were shipping the slide rush and that was a week ago There are many major repairs that still need to be done and nothing has been done to even get started on those repairs I have a list that was given to the repair center with repairs or replacements that still are pending They after that they have to put it all back together better than how it was put together the first time The reason for all these repairs is because of the poor workmanship that was done when it was built I just don't see how the repair center can put it back together better than the manufacture This is becoming a big joke and it's on me, my time and money put into a lemon of a RV and I would like a new one Please They keep trying to fix something that was never put together correctly and it will never be correct no matter how many times they make their attempts to repair it

Initial Business Response / [redacted] (1000, 5, 2017/07/12) */ Dear Revdex.com, We have reached out to our retail owner and he has indicated he is handling everything with his selling dealerAt this point it apprears his concerns are being addressed Thank you for your assistance in theis matter, *** [redacted] Consumer Affairs Manager Initial Consumer Rebuttal / [redacted] (2000, 7, 2017/07/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) The dealership has stepped up and are replacing the window in question as well as other items that need to be replaced under the warrantyT have discussed the matter of warranty service while living fulltime in the RV with Highland Ridge and their agent agreed with me that having warranty service done in the USA when I have my winter residence to stay in during repairs was an ideal workaround

Initial Business Response / [redacted] (1000, 5, 2017/02/20) */ Good afternoon, We have reached out via email this morning to Mr***We will continue to work with Mr [redacted] under the terms of the yr limited warranty he received at the time of purchase We are disappointed that Mr [redacted] has had a negative experience up to this point and it is our goal to turn this matter into a positive resolution for all involved Regards, [redacted] Consumer Affairs Manager Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/03/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) my wife and I received your offer and have been reviewing it for the past few daysPlease graciously consider our counter-offer: 1) [redacted] Monetary Compensation: Agreed 2) [redacted] Travel Expenses: Agreed 3)We request that Highland Ridge pick up the RV for factory service and deliver it upon completion 4)We request that Highland Ridge install tank-heating pads on all holding tanks Those are our personal requestsEssentially, the only additional thing we are requesting is the heating pads on the holding tanksEverything else was already agreed to, and I am assuming that Open Range was not expecting us to both deliver and pick up the unit from Maryland to Indiana In view of our above requests, we have several questions and concerns 1)We would like to have the unit picked up for service around the first or second week of June, that seems to work best for usWhat would an approximate completion timeline be? 2)When you stated that your intention is to get the unit restored to factory condition, what does that mean/entail? The first time it went in for service corners were cut in an effort to minimize costsWhen you say factory condition then we expect to receive the unit in brand new condition with every flaw and deficiency addressed(For example: the floor has been damaged and glued in two places, will a new floor be laid down? Also will the ceiling panels be replaced this time around?) Is this what you mean? 3).Lastly, we are in the middle of transitioning out of the military and are required to give up our housingDuring our transition we intended to enjoy a time of extended camping this summer until we find a permanent homeI am concerned about how I will afford alternative living while the RV is being worked onPerhaps, Open Range will consider paying the added difference of what it will cost for me and my family to stay in temporary lodging These are our requests and concernsWe believe they are reasonableAs stated numerous times we have no desire to make-out better then we started, only to be made wholeTherefore, we pray you take our requests and concerns seriously Final Consumer Response / [redacted] (3000, 23, 2017/07/03) */ ***Document Attached [redacted] Highland Ridge RV made written promises to bring my RV into the facotry and to restore it to factory conditionThe manager [redacted] worked with me to schedule a time for service that would ensure HHRV had adequate time to complete the work to the highest standardsMy unit was scheduled for pion June 17th 2017, which it wasOver numerous emails Mr [redacted] and myself established that the unit could not be out of my possession for more than 7-daysThe work was supposed to begin the next business day after drop off and ready for pino later than June 28th [redacted] agreed to this arrangment through several emails and had several months to coordinatedays into the projected work schdule I contacted [redacted] the Maintenance supervisor to get a status on the job only to learn that they had not begun work and it wasnt scheduled to start until June 26th This was not according to our arrangement [redacted] admited that she lost my paperwork and was not able to order all the parts in time and that by sticking to my original time table for pithe work ould not be fully completedDuring this time [redacted] who was on vacation refused to contact me to work through a solution, but rather, was working through another person who was less than familliar with our extended problems with Open Range and who was unable to give us a solutionAt the present time the unit has been in HHRV's possession for days, and all the work is not finished nor are all the parts availableThere projected finish time would have it their possession for nearly three weeksThe max time we were to be without the unit was a total of daysMoreover, the floor was supposed to be entrely replaced because it was damaged by the dealer and I was told it was given another quick fix patch jobWe were promised balck out shades and thise were not ordered on time so we are unable to have them installedWe were promised to have the unit throughly renovated, cleaned, and quality control checked and we were informed that the service departement may not have time to fulfill these promisesThe bottom line is, we were promised many things in writting and verbally, and now HHRV is not fulfilling these promisesThey are taking advantage of usI am a an active duty army soldier with children transitioning out of the millitary and we are with out a place to stay because they have our RV for longer than they promisedWe are forced to pick the unit up and they are not going to have everything finishedThis has been nearly a year of us accomadationg and beng patient with HHRV's faulty workmanship and dishonest customer serviceI will be contacting the local Indiana media about how HHRV has mistreated a United States service member Final Business Response / [redacted] (4000, 25, 2017/07/06) */ Good morning, Our customer service manager has reached out to the ***'s and will be working to resolve the warranty concerns that are still outstanding We apologize for the frustration this situation has caused and appreciate their patienceWe will work diligently to resolve everything to the ***'s satisfaction within the guidelines of their warranty Thank you for your assistance in this matter [redacted] Consumer Affairs Manager

Initial Business Response / [redacted] (1000, 10, 2017/07/07) */ Dear Revdex.com, We are working with Mr [redacted] to resolve the warrantable issues he is having with his Highland Ridge Travel Trailer Respectfully, [redacted] Consumer Affairs Manager Initial Consumer Rebuttal / [redacted] (3000, 12, 2017/07/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not understand or accept your responseI have not spoken with anyone besides a customer service rep who sent a generic email asking me what is wrong and have not received a responseI have explained to Highland Ridge multiple times what is wrong and spent hours on the phone with you allI have also reduced it to writing and have documentation of all the attemptsI am requesting that Highland Ridge "Actually" respond to me instead of sending an email an never responding Revdex.com this should affect the Revdex.com rating of this companyThey failed to respond in the time frame provided, in addition the response from Mr [redacted] above is a lie or either he was misinformedThey are not working with me and have made zero effort since this has been filed Mr [redacted] , If you would be interested in learning about the real affairs your customers are going through please feel free to reach out to meI am not sure who told you that Highland Ridge was working with me, but it was a lieThere has been no effort since this claim has been filed to remedy the issue Final Business Response / [redacted] (4000, 14, 2017/07/12) */ Bear Revdex.com, We have again been in contact with Mr [redacted] , our notes indicate that our warranty manager has reached out and is working to resolve Mr [redacted] concerns We look forward to handling all warrantable items for Mr [redacted] [redacted] Consumer Affairs Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Thank you

Initial Business Response /* (1000, 5, 2017/06/29) */
*** afternoon,
Our Customer service department will continue to work with Mr*** to reslove his warranty repairs
Best Regards,
*** ***
Consumer Affairs Manager
Initial Consumer Rebuttal /* (3000, 7, 2017/06/29) */
(The
consumer indicated he/she DID NOT accept the response from the business.)
Had call from business on MondaySuper generic response of we will help, while the guy was totally distracted and not aware of the actual circumstancesI told him parts were suppose to be overnighted to the service dept a week before and never wereHe said it would be handled and that Richardsons RV was contacted by them and will assistWe called Richardson's, no one knows what we are talking about and says that if we bring them the trailer for repair now, they can possably have it returned in SeptemberThat would mean that a brand new trailer that we bought in March and had for a week may be ready for our use months after purchase and after school is in session again so my kids would be limited in our use
Final Business Response /* (4000, 9, 2017/07/03) */
Dear Revdex.com,
We are in the process of working with the dealer and our parts/warranty departments to expedite the parts and repairs
Thank you for your time,
*** ***
Consumer Affairs Manager

Good afternoon, Thank you for the opportunity to replyWe have researched this complaint and have come up with the following course of actionWe have notified the dealer that the pre authorization to repair the underbelly of the trailer has been approvedWe have notified the
retail owner of the same.Thank you again, we look forward to resolving this matter as quickly as possible. Respectfully, Russ ***Jayco Consumer Affairs Manager

Dear Revdex.com,We have the required parts on order to perform the appropriate repairs and we will continue to work with the repair center and retail owner for a positive resolution in theis matter.Thank you for your assistance in this matter. Respectfully,Jayco Inc.Consumer Affairs

Initial Business Response /* (1000, 5, 2016/05/27) */
We would like the opportunity to bring the 5th wheel back to the factory for inspection and repair at no cost to the ***'sWhen the repairs are completed we would like to the Fowlers to come to the factory and go over the work order to
confirm all is well
We will provide nights lodging on the way up to Highland Ridge and fuel based on the miles to the ***'s residence from Highland Ridge
Thank you and we look forward to assisting and putting the repairs behind so the ***'s can enjoy their Highland Ridge 5th Wheel
Initial Consumer Rebuttal /* (3000, 7, 2016/05/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their factory is over *** miles awayPlus Higjland ridge has been told the 5th wheel can not be pulled because it is a safety hazard to us and the publicThe frame has separatedThis is not an acceptable response
Final Consumer Response /* (4200, 16, 2016/07/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We are appreciative of Highland Ridge taking responsibility of the transportation of the 5th wheel, but they also need to take full responsibility of cost to make all repairs and or replacement of the 5th WheelThis issue has been going on for years and they same issue has been "fixed" by manufacture & frame company more than three time and now its a hazard to even have on the roadWe have provided all the documentation showing "repairs" with issue of frame separation still not resolvedWe want Highland Ridge to transport, repair or replace at their cost not oursWe have already incurred a large financial expense due to cancelled trips, traveling to repair shops over *** miles away
Final Business Response /* (4000, 14, 2016/07/06) */
Highland Ridge RV will take responsibility for the 5th wheel transportation, we are not asking the *** to take it to anyoneWe look forward to having the 5th wheel back at the factory for an inspection and evaluationPlease let us know when we can expect to pick up the 5th wheel and transport it back to the factory in IndianaWe would like to resolve any warranty issues that the 5th wheel may have so the *** can enjoy their 5th wheel
Thank you for your assistance in this matter
*** ***
Highland Ridge RV

Dear Revdex.com,We have instructed our customer service department to follow up with the service center today for an update, as well as get a status and follow up on the required parts necessary for the repairs. Someone will also be in contact with the retail owner today. Our records indicate the last contact with the retail owner was 2-1-18.We can understand and appreciate our retail owners frustration and we will closely monitor this situation and do our best to resolve this complaint as quickly as possible on our end with parts and support for the service center. We will also look into the alleged conversation concerning reimbursement that was mentioned in this complaint so we can offer a resolution. Best regards, Jayco Consumer Affairs

Initial Business Response /* (1000, 5, 2015/06/18) */
Contact Name and Title: *** *** Dir Warranty/
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@highlandridgerv.com
We are certainly disappointed with the issues Mr*** has communicated in this complaintWe will do our best to see
if we can start the repairs at a sooner date, which is always our goal
OFFER:
We will call Mr*** as soon as we evaluate our schedule again, hopefully before the end of business tomorrow, Friday 6-19-
Initial Consumer Rebuttal /* (3000, 7, 2015/06/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Finally received a call back at 12:p.m6-22-After leaving voice mails with their warranty departmentThe call went like thisMr*** you may bring your unit here at anytimeWe will attempt to service it if we have NO other units to serviceUntil then we must keep your scheduled service date of 8-thru 9-4, We are sorry for any problems this may cause you but we are very busyMy responseSo you want me to let my unit sit on your lot until August 24, in hopes that you can find time to repair it? "Yes" they replied
This is the exact same run around I have been getting since I first contacted Highland about these issuesPerhaps Highland does not truly understand that this is a investment for you as wellI am not talking about the RVI am talking about people like meThe ones that actually represent Highland by buying your products
The least Highland could have done was to send someone out to evaluate the issues
As I have told your customer service and your warranty departmentsWe are only hours from the factory
We have grown frustrated with the situation
It is very unfortunate that our relationship has turned this directionMy wife and I were looking forward to a bright future with Highland Ridge
Final Business Response /* (4000, 9, 2015/06/26) */
Contact Name and Title: Russ *** Dir Warranty/Parts/Service
It is not unusual for our service department to finish certain repairs ahead of schedule and end up with open service time to work in another customers unit, that is the reason we offered Mr*** to bring his RV to us prior to the appointment, if he would like toIf this is an inconvenience or unacceptable that is fine, we will keep the original appointment
As far as evaluating the repairs, that is what the service appointment is for, there is no need to send someone 1/hours to look at what needs to be repaired, Mr*** has put together a fairly complete list of his repairs and that gives us a very clear outlook of what to expect
OFFER:
Our goal is to make the necessary repairs as quickly as possible, bringing the trailer here prior to the appointment allows us an opportunity to get it done quicker if the schedule opens upIf Mr*** is not currently using the camper that would seem to be an appropriate course of actionBut again, that is up to Mr***
as with anything man made, unfortunately from time to time things can and do go wrong, that is why we offer a yr limited warranty should the need arisewe are disappointed that Mr*** has had the trouble he has communicated and look forward to correcting those items so they can enjoy their camper again
Final Consumer Response /* (2000, 11, 2015/07/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It is our conclusion that they will make the correct repairs to our investment so we may be able to enjoy it as intended
I will be contacting Highland Ridge this week to advise them of other issues arising with our coachAs well as sending them a completed list of need repairs and noticible damage as of today
We chose to keep the unit in our possession so we may continue to compile a proper repair list for the manufacturer.This we believe will give them the proper amount of time to prepare the needed parts and labor to complete the repairs during the scheduled time
We would like to thank Highland Ridge for giving us the opportunity to bring the coach in soonerI will be attempting to schedule this so as not to interfere with their schedule or mine

Initial Business Response /* (1000, 5, 2015/08/19) */
Contact Name and Title: Russ *** Dir Warranty/
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@highlandridgerv.com
We have been in phone contact with Mr***When he returns from his next scheduled camping trip we will work out the
details of an inspection of a wood door so we can determine any warrant-able issuesWe will also discuss the front cap repairs with Robert *** and try to come to a reasonable solution
OFFER:
see above, we are happy to cover any defects in materials and workmanship, but not accidental damage to the wood workour belief is that it is accidental in nature since we do not have this issue with our cabinetry, but we are open to inspecting
We will repair the cap as reported but need to confirm the repair time needed
Initial Consumer Rebuttal /* (3000, 7, 2015/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I agree with their response as far as Highland Ridge and I having a phone conversation as they stated in their response
I feel we have found a way to further investigate the wood finish issue by sending them a door to evaluate the blotching of the wood finish at their facilityI do not agree that this wood finish issue is due to any accidental damage because we have not applied anything to this wood since we have taken ownership of this rvWhatever happened took place prior to our taking possessionIt is my hope we can find a solution to this problem and Highland Ridge and Robert *** can reach and agreement on the front cap fiberglass repairTherefore I do not want to close out this complaint at this time

Initial Business Response /* (1000, 8, 2016/08/17) */
Dear Revdex.com,
We received your email today on case #XXXXXXXX, we apologize for the late response
It appears this matter was overlooked, we will be responding this week after we have researched it for further
information
Thank you for the reminder,
*** ***
Consumer Affairs Manager
Initial Consumer Rebuttal /* (3000, 17, 2016/09/09) */
September 9,
Ms*** ***
Revdex.com Dispute Resolutions Services
*** *** ***
Fort Wayne, IN XXXXX
RE: Case No XXXXXXXX
We have already worked with the dealership and received a grey water disposal unitThe unit is still in the box and can return itWe don't feel this is an acceptable option and is an extra burden and unjustifiable to use
We are requesting that in the future Highland Ridge models with outdoor kitchen units put a disclaimer sticker at the sink and on all literature when the sink is not and can never be connected to the grey tankHad we been advised of this by either the dealer or the manufacturer in any of the literature or a disclaimer on the sink unit, we would never have purchased this model
I also feel that we should be compensated 5% of the purchase price of the trailer because we do not have full value for use of the sink which was what we were misled to believe when we purchased the unit
Sincerely,
*** ***

Initial Business Response /* (1000, 8, 2017/01/04) */
Highland Ridge RV Incdid not manufacture Mr***'s Open Range Journeyer, Open Range RV Company was the manufacturer on 1-8-
The Open Range RV Company was sold to Highland Ridge RV IncIn March of 2014, Highland Ridge RV
Incmade an assets only purchase of the now defunct Open Range RV Company at that time
We are currently in the process of investigating why the dealership is refusing to make repairs that would be more cost effective for Mr***
I will send another response in the next 5-business days
Thank you,
*** ***
Consumer Affairs Manager
Highland Ridge RV Inc
Initial Consumer Rebuttal /* (3000, 10, 2017/01/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand that Highland Ridge purchased the Open Range RV company and with that acquisition came the responsibility to look after the existing customers and I would assume stand behind the Open Range productMy concern is that there are now what seems like a lot of Open Range RV owners having manufacturing defect problems similar to myself and the company (Highland Ridge RV) that now manufactures & sells these RV trailers does not want to stand behind the product to help out any original customersMy RV is nearly in showroom condition other than the floor issue that has surfacedThe trailer was years old when the issue was discovered Not or years oldThe wood in the floor should not be delaminating in that amount of time in a trailer that has hardly been usedI am not expecting Highland Ridge RV to Pay for the entire repair, But I would expect them to step up here and look after their acquired customers to pay for materials and some of the labor
Thank you
*** ***
Final Business Response /* (4000, 14, 2017/01/17) */
Please see below per our phone conversationsI am unable to respond online for some reason
Our response to this complaint by Mr*** is as follows
It is our recommendation that Mr*** returns to his selling dealer for an evaluation / inspection / 2nd opinionWe are happy to discuss and offer advice on this repair in order to provide the most cost effective repair to Mr***
Once we have a second opinion on what is required, we will consider if any participation can be offered on the part of Highland Ridge RVThe initial reports of a material failure in the plywood
would not be a warrantable consideration even if the trailer were in warranty as Open Range RV did not manufacture the materials, they would have asked the supplier of the wood product to consider participation
As we have indicated in our earlier response, Highland Ridge RV did not manufacture Mr*** trailerMr*** warranty from the Old Co Open Range expired on 3-30-15, which is almost 2yrs out of warranty at this point
While we are not able to commit at this time to any participation, we are willing to explore some sort of customer goodwill after the trailer is inspected by the selling dealer and we have a better understanding of the alleged failure that is being reported
Thank you for your help in this matter
*** ***
Consumer Affairs Manager
*** ***
Manager - Consumer Affairs
Highland Ridge RV IncTowables
Jayco IncStarcraft Towables
*** *** ***
Middlebury, IN XXXXX
Phone: (XXX) XXX-XXXX
Fax: (XXX) XXX-XXXX
E-mail: ***@jayco.com

Dear Revdex.com,In the spirit of compromise, we have made a good faith offer to bring the trailer back to Indiana at no cost to the owner, so we can evaluate and resolve this matter.We regret that she is unwilling to accept this offer, our offer stands as it is. We thank you for your assistance.*** ***Jayco Consumer Affairs

Initial Business Response /* (1000, 5, 2016/07/07) */
To Whom It May Concern,
Mr.*** sent in customer contact form on our website and was contacted today by our customer service departmentMr*** is contacting the repair service to come out and evaluate his issues and put a repair plan
togetherMr*** indicated he would call us back after that evaluation
Our intent is to work with Mr*** on any warranty related items he needs repaired
Thank you,
*** ***
Consumer Affairs Manager
Highland Ridge RV

I am
rejecting this response because:
This is the same response I have gotten for the past months and nothing, I mean nothing has been done by Highland Ridge, they only give me lip service and no actions at all. I do not want to wait any more for what the claim they are going to do. They also told me they would pay all my cost for repairs I paid for as well as pay me back for new tires and repairs I paid for the damage done when the tire blew out. They claimed that they would pay all my payments over the past months, but I have no payments the RV is paid for. Yet it has been three week gone by and I've heard nor see anything. The repair center has not received anything from them at all. I was told they were shipping the slide rush and that was a week ago. There are many major repairs that still need to be done and nothing has been done to even get started on those repairs. I have a list that was given to the repair center with repairs or replacements that still are pending. They after that they have to put it all back together better than how it was put together the first time. The reason for all these repairs is because of the poor workmanship that was done when it was built. I just don't see how the repair center can put it back together better than the manufacture. This is becoming a big joke and it's on me, my time and money put into a lemon of a RV and I would like a new one Please. They keep trying to fix something that was never put together correctly and it will never be correct no matter how many times they make their attempts to repair it

Initial Business Response /* (1000, 5, 2016/05/20) */
*** afternoon,
My name is *** ***, I am the Dir of Warranty/Parts/Service at Highland Ridge RV
As of 11:am Tuesday May 17, 2016, my understanding is we have communicated with Mr*** concerning his awning arms and are
proceeding with additional repairsAfter the repairs and when Mr*** returns home he will be setting up an appointment with the dealer for any additional work that may still need to be completed
Please let us know if we can be of further assistance
*** ***
Highland Ridge RV

Initial Business Response /* (1000, 5, 2017/07/12) */
Dear Revdex.com,
We have reached out to our retail owner and he has indicated he is handling everything with his selling dealer. At this point it apprears his concerns are being addressed.
Thank you for your assistance in theis matter,
[redacted]...

[redacted]
Consumer Affairs Manager
Initial Consumer Rebuttal /* (2000, 7, 2017/07/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The dealership has stepped up and are replacing the window in question as well as other items that need to be replaced under the warranty. T have discussed the matter of warranty service while living fulltime in the RV with Highland Ridge and their agent agreed with me that having warranty service done in the USA when I have my winter residence to stay in during repairs was an ideal workaround..

I am rejecting this response because:
My RV has been in service repair for the past 9 months, I've been trying to work with the company, who continue to say they will cover all repairs under warranty, but they have done nothing, not one part has shipped, nothing has been done. Currently  my RV sits at their authorized repair center without the 12 foot slide, a trap covering the hole, its been raining and wind blowing.  It has been inspected by their authorized Repair Center by trained repair techs, photos showing the defects in workmanship have been provided many times.  These defects were caused by the poor workmanship at their factory.  The photos and list of defects have not been addressed by management, they refused to even talk about the defects shown in the photos, all they state is that the RV was built to specs, yet their parts department state they have no specs for this model and do not have all the parts any more.  Management has spoken to their authorized repair center and we're told what the problem are with this RV and still nothing has been done to resolve this problem.  The company is in breech of contract, which states they will repair or replace within 30 days, they've gone way beyond 30 days.  They've offered to reimbursement me for the out of pocket cost for repairs and damages caused by the poor quality of products used, incorrect products put Iinto this RV, and also for time lost. I've yet to see anything in writing by the company confriming this.   Based on past performance,  shows that they do not keep their word, nor do they have any concern with my frustration, stress, time and concern with the safety of this RV.  The RV was not built to the specs as shown on their 2013 video factory tour which was giving by the president of the company. We have given them information and photo as well as the word of their authorized repair center stating these facts.  They have lied about the so called research they claim they done.  The only thing they have done was waste time.  I have nothing from them in writing that states what they will do once the RV gets to their factory, who will pay for getting it there, once they see the defects, there is nothing stating they will replace with new RV, my concern is they will make an attempt to repair and give me a rebuilt RV.  I paid a lot of money, paid cash in full for a new RV and to do not want, or did I pay for a defective rebult RV.All I am asking for is what I paid for, as well as compensation for my lost time and out of pocket expenses and nothing more at this time.Based on the history of service this company has shown me, I do not feel confident that this problem will be resolved by sending the RV to the repair factory, It Is just more wasted time and an RV that We are still not able to use.  Why can't they send someone out to inspect it, this would be less costly, less time and the quickies way for me to get  new RV.   The company needs to stop trying to avoid their responsibilities own the errors made by the company and quit trying to hide behind false claims.  Do what is right by their customers, their mission statement and their warranty.  Be a company that has honor in the product they make and quit trying to weesal out of it.