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Robert MAllen, O.D., P.C

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Robert MAllen, O.D., P.C Reviews (2)

, Per our conversation I wish to respond to Ms *** [redacted] 's complaint about our officeMs [redacted] states that she contacted our office for her eye glass prescription at which time she stated was not sent to herIn speaking to our mail coordinator on both occasions the prescription was sent to herIn checking the "Contact Us" form online we do not see any request to contact our officeIn researching this complaint we found that the patient has a balance on her accountThe patient has been sent statements without responseIt appears that there is a problem with the mail deliveryI believe instead of contacting the Revdex.com her best case in solving her problem would have been to contact the office manager to solve any problems she felt she was havingAlso, since she has not been receiving any of our mail a visit to her local post office may have helpedI believe the avenue she chose to pursue did not give her the correct resultsI have called the Ms [redacted] without response Thank you taking the time to speak with me about this caseI wish you a good daySincerely, Diane Diane SE [redacted] Office Manager Ashburn Eyecare Associates

,Per our conversation I wish to respond to Ms *** [redacted] 's complaint about our officeMs [redacted] states that she contacted our office for her eye glass prescription at which time she stated was not sent to herIn speaking to our mail coordinator on both occasions the prescription was sent to herIn checking the "Contact Us" form online we do not see any request to contact our officeIn researching this complaint we found that the patient has a balance on her accountThe patient has been sent statements without responseIt appears that there is a problem with the mail delivery.I believe instead of contacting the Revdex.com her best case in solving her problem would have been to contact the office manager to solve any problems she felt she was havingAlso, since she has not been receiving any of our mail a visit to her local post office may have helpedI believe the avenue she chose to pursue did not give her the correct results.I have called the Ms [redacted] without response Thank you taking the time to speak with me about this caseI wish you a good day.Sincerely,DianeDiane SE***Office ManagerAshburn Eyecare Associates

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