Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Xtermite keeps stating that a "good faith attempt in providing a solution" has been made This is bogus They have not been reasonable or realistic in understanding what is required to correct the damage they have caused, and they have put forth lie after lie regarding the actual extent of damage they caused They are not taking responsibility for their actions We have been told by others in the industry that Xtermite was wrong to have ever entered into a contract with us in the first place due to the fact that we do not have an attic space and therefore it is impossible for them to really know where the termites are residing I believe this because after all of the holes Xtermite drilled into our walls throughout the house, we still have termites and their kick-outs showing up Xtermite also refer to a response letter dated April 21, with enclosures I have no idea what they are referring to I am not in receipt of any letter from them dated 4/21/15.I do not see this going anywhere if left up to Xtermite, so, as previously stated, I am sorry that this will now need to be aired to the media to protect others from future damage brought on by this company It appears we will also need to take legal action to be compensated for the significant cost it will take to get our house back to the way it was prior to Xtermite's damaging workmanship, dishonesty and disrespect toward their customers This is not how we would have liked this situation to have been resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Xtermite keeps stating that a "good faith attempt in providing a solution" has been made This is bogus They have not been reasonable or realistic in understanding what is required to correct the damage they have caused, and they have put forth lie after lie regarding the actual extent of damage they caused They are not taking responsibility for their actions We have been told by others in the industry that Xtermite was wrong to have ever entered into a contract with us in the first place due to the fact that we do not have an attic space and therefore it is impossible for them to really know where the termites are residing I believe this because after all of the holes Xtermite drilled into our walls throughout the house, we still have termites and their kick-outs showing up Xtermite also refer to a response letter dated April 21, with enclosures I have no idea what they are referring to I am not in receipt of any letter from them dated 4/21/15.I do not see this going anywhere if left up to Xtermite, so, as previously stated, I am sorry that this will now need to be aired to the media to protect others from future damage brought on by this company It appears we will also need to take legal action to be compensated for the significant cost it will take to get our house back to the way it was prior to Xtermite's damaging workmanship, dishonesty and disrespect toward their customers This is not how we would have liked this situation to have been resolved Regards, [redacted]